Roofin ,it’s fantastic product with affordable price,also quick delivery service.we love the products.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed two extra packs of tiles, they delivered within 36 hrs of order- even went to warehouse during call to check availability. Above and beyond service.
Company replied
Everything went smoothly, the product exactly as advertised. Delivery driver pleasant and helpful despite tricky uneven ground at kerbside. No issues with payment. A good experience with shopping in l... See more
Company replied
Service was as stated with delivery on time, highly delighted. I will be making another order soon to complete my roof which will be over £500 excluding VAT.. My order will have been made in two so... See more
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Company details
About Roofin Online Store
Written by the company
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Contact info
Unit 3,York Avenue, , BB4 4HX, Haslingden, United Kingdom
- sales@buildinstores.co.uk
- roofin.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Roofin Online Store
Hi Margaret,
Thank you for taking the time to leave us a 5 star review. It's great to hear that you found us helpful and easy to deal with. We always aim to provide great service to all of customers.
Kind Regards
Vanessa.
Great price and service
25 July 2024
Reply from Roofin Online Store
Hi Mr Goldstraw,
We are so pleased to hear you received great service. We offer everyday low prices across our sites and review our prices on a regular basis. We do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Nice quick transaction happy to deal…
Nice quick transaction happy to deal with, great quality.
1 July 2024
Reply from Roofin Online Store
Hi Marcin,
As a small family run business we really do appreciate customers taking the time to leave us great reviews. You picked a great product with Metrotile Bond and we please to hear you are happy with the quality.
Kind Regards
Vanessa.
Bad quality supa closer cavity closers
Ordered supa closer cavity closers, didn't get any notification on delivery, arrived home at night to find them thrown on my drive, packaging split and some damaged.
Upon fitting these they have all warped and split pulling the foam away from plastic.
When I informed company they said it was my fault for letting the sun shine on them for 4 weeks and said I should have fitted windows and doors straight away ! What before I finish building up ? I've wasted £200
Don't buy from here, inferior quality
26 June 2024
Unprompted review
Reply from Roofin Online Store
Hi Tim,
Thank you for leaving us a great review, as a small family run business it means the world to us. We're glad you had a great experience and we hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi Christopher,
I'm glad that you liked the products but I'm sorry to hear that you're not happy with the delivery cost.
I've had a look into this and can see that you ordered roof tiles that required bulk haulage to a remote delivery address on the west coast of Scotland (approx 400 miles from the warehouse). Inevitably, we were charged a much higher rate for delivery to such a remote location, than we would have been to the majority of UK addresses.
We're a small family business, and we pride ourselves on providing an honest service, so we're transparent about our delivery costs, displaying the total cost upfront in the basket and checkout pages after an address is entered and before an order is paid for. Allowing customers to source materials more locally if they don't wish to pay for a delivery service.
Other companies in our sector will accept an order on their website but then if delivery is to a remote location, place it 'on hold' until an additional payment is made by their customer.
Kind Regards, Daniel - General Manager @ Roofin Online
Reply from Roofin Online Store
Hi Mark & Lynne,
Thank you for taking the time to leave us a five star review. We are so happy to hear your order arrived quickly and you are satisfied with the product.
Kind Regards
Vanessa.
good price quick delivery every thing…
good price quick delivery every thing there great service
29 April 2024
Reply from Roofin Online Store
Hi Andrew,
We are so pleased to hear your order arrived quickly and you received great service. We always aim to go above and beyond for our customers and we do hope you will shop with us again in the future.
Regards
Vanessa.
Reply from Roofin Online Store
Hi Peter,
Thank you for taking the time the leave us a great review, it is very much appreciated! We are so happy to hear you received great service, we always aim to go above and beyond for our customers.
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi Denise,
Thank you leaving us a 5 star review. It's great to hear that your order arrived quickly. The Metrotile Bond you ordered is a great roofing option!
Kind Regards
Vanessa.
Overall fantastic service
Overall fantastic service, received a date of when goods would arrive, delivery driver called me before hand and everything nicely packed. The delivery charge for a pallet of goods was not excessive which was good. I had to return 3 items as I’d over ordered and Daniel was really helpful. Vanessa was as really helpful for when I was checking on my delivery also. Would definitely buy from them again.
27 March 2024
Reply from Roofin Online Store
Hi Nathan,
Thank you so much for taking the time to write this 5 star review. It's great to hear you have had a fantastic shopping experience with us and you will use us again in the future. A review like this means a lot to a small business like us 😊
Kind Regards
Vanessa.
Did what it says on the tin..3 days…
Did what it says on the tin..3 days from start to finish.
2 April 2024
Reply from Roofin Online Store
Hi Mr Peers,
Wow what a great review!😊 As a small family run business reviews like this mean the world to us. We are so happy your order arrived quickly.
Kind Regards
Vanessa.
Quick delivery quality products highly…
Quick delivery quality products highly recommend
2 April 2024
Reply from Roofin Online Store
Hi Ben,
Thank you for taking the time to leave us a 5 star review. We are so happy you love Supaslate and the quality... it is a great product!
Kind Regards
Vanessa.
Some of my order was wrong when…
Some of my order was wrong when delivered but it was rectified very quickly.
Thank you
I would use this company again.
27 March 2024
Reply from Roofin Online Store
Hi David,
We are sorry to hear that part of your order arrived incorrectly but it's great to hear that our customer service team rectified this quickly for you. We appreciate your business and we are pleased you will use us again in the future.
Kind Regards
Vanessa.
Just excellent prompt service ☆☆☆☆
25 March 2024
Reply from Roofin Online Store
Hi Alan,
Thank you for leaving us a fantastic review. At Buildin Stores we always aim to go above and beyond for our customers and provide a seamless experience from start to finish.
Kind Regards
Vanessa.
Ordered on Sunday..goods delivered on…
Ordered on Sunday..goods delivered on Tuesday. Great service. E mail updates very 👍 good
25 March 2024
Reply from Roofin Online Store
Hi Chris,
Thank you for taking the time to leave us a 5 star review. It's great to hear your order arrived quickly. We do hope you will use us again in the near future.
Kind Regards
Vanessa.
Reply from Roofin Online Store
Hi John,
We are so happy to hear your order arrived quickly. At Buildin Stores we aim to provide a great customer experience every time.
Kind Regards
Vanessa.
Vanessa was a great help.
27 February 2024
Reply from Roofin Online Store
Hi Abdullah,
Thank you for leaving this review. I am glad I could be of assistance with your order and I do hope you will use us again in the future.
Kind Regards
Vanessa.
Greta price and service
Greta price, great communication and excellent product. 5 star plus
26 February 2024
Reply from Roofin Online Store
Hi Mr Smith,
Thank you for leaving us a 5 star review. As a small family run business reviews like this mean the world to us.
Kind Regards
Vanessa.
Great Customer Service !
Ordered goods on a Friday afternoon and delivery arrived before 8am the following Tuesday. Vanessa provide great Customer Service and did her utmost to accommodate our delivery requirements.
Would definitely order again from them.
4 March 2024
Unprompted review
Reply from Roofin Online Store
Hi Katrina,
Thank you for taking the time to leave us a fantastic review. It's my pleasure and I'm glad your order arrived quickly. It's great to hear you will use us again 😊
Kind Regards
Vanessa.
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