The phone is answered very quickly and the staff are so helpful and friendly. I initially spoke to Nathan who answered all my questions which was so useful in making a decision. Subsequently booked... See more
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ROL sent out a mail shot with some last minute ideas. We rang through and got to speak to Julia who really was able to help. Afer supplying the Cruise information she laised with the cruise line Regen... See more
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We have been using ROL for a considerable number of years. All staff members have been polite, efficient, very friendly and knowledgeable. We have had many sea and river cruises and all have been exc... See more
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We Recieved brochure that morning on going through was interested in Oceania cruise, we watched a couple of clips on U.tube. we phoned and spoke to Jake Explained what we were interested in... See more
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Company details
About ROL Cruise
Written by the company
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Written by the company
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Contact info
Lexden House, London Road, Lexden, CO34DB, Colchester, United Kingdom
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4.9
Excellent
9K reviews
Asks customers to review
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Josh was a pleasure to talk to.
Ellie was really helpful, polite and efficient what else could you ask for
13 July 2026
Reply from ROL Cruise
Thank you for your review, we are thrilled to hear that you find our agents helpful, polite and efficient. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Henry was very helpful and sorted us…
Henry was very helpful and sorted us out with a cruise at a good price. He looked into options and were happy with the deal. ROL always gives good service
13 July 2026
Reply from ROL Cruise
Thank you for your review, we are so pleased to hear that Henry was very helpful and was able to assist with your booking. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Pleasant & Helpful
Karen proved to be a very pleasant, knowledgeable. helpful and patient agent.
13 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Karen pleasant, knowledgeable and helpful. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
The booking agent was knowledgeable and…
The booking agent was knowledgeable and extremely helpful. Only booked yesterday so can’t comment on anything else.
13 July 2026
Reply from ROL Cruise
Thank you for your review, we are pleased to hear that the agent was knowledgeable and helpful. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Great service on booking new cruise
Henry was excellent in his knowledge and demeanour and could answer any question asked immediately without referral elsewhere.
11 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that Henry provided excellent service. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
The agent was friendly and helpful
The agent was friendly and helpful. The only area for improvement was that he could have given more info. For example he mentioned on board spend but not the amount we would get.
5 July 2026
Reply from ROL Cruise
Thank you for your feedback. Please be assured that your comments will be shared with our Sales Team. However, we can confirm that this information is included in your booking confirmation, which has been posted to you. We are delighted to hear that you found our agent friendly and helpful, and we appreciate you taking the time to share your experience. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Ollie
Ollie, listened to our requests, and efficiently dealt with them, any thing he couldn't do on his own he swiftly got advice from his superior and dealt with issues without any hassle,
11 July 2026
Reply from ROL Cruise
Thank you for your review, we are so pleased to hear that Ollie was able to assist you with your booking. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your review, we are so pleased to hear that the service was excellent. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Logan was very helpful and positive.
8 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Logan very helpful and positive. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Ellis was friendly and informative and…
Ellis was friendly and informative and the process was clear and easy.
11 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Ellis friendly and informative. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Every cruise we have been on they have always been helpful
Every cruise we have been on they have always been so helpful, and can answer any. Queries any time.
11 July 2026
Reply from ROL Cruise
Thank you for your 5-star review, we hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
The staff are so pleasant and friendly…
The staff are so pleasant and friendly and search to find something suitable for you.
9 July 2026
Reply from ROL Cruise
Thank you for your review, we are pleased to hear that you find our agents pleasant and friendly. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Professional and helpful staff
Professional and helpful staff. A pleasure to talk to when making my booking.
11 July 2026
Reply from ROL Cruise
Thank you for your review, we are thrilled to hear that you find our agents professional and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Very helpful and friendly member of staff. …
Very helpful and friendly member of staff who gave us the right deal and provided plenty of information.
7 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that the agent was very helpful and friendly. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
It was the first time booking with you
It was the first time booking with you. Henry spoke
clearly and was very patient in helping us choose a suite on the Ambition ship. There was no hurry and
I would give him 5*. Will certainly come back to
book again.
11 July 2026
Reply from ROL Cruise
Thank you for your amazing review. We are so pleased to hear that Henry was able to assist with your booking and we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Agent Callum
The agent I spoke to over the phone was Callum. He made the booking experience very straightforward
11 July 2026
Reply from ROL Cruise
Thank you for your review, we are thrilled to hear that Callum was able to assist you with your booking. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Easy booking process.
Ollie was extremely knowledgeable and made the booking process very easy.
11 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Ollie very knowledgeable and the booking process very easy. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Very helpful customer services agent…
Very helpful customer services agent (Edward). Provided good advice, patient with selection of cabin, appears to know the ship well. Good selection of cruises available.
11 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Edward very helpful and he provided good advice. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
THIS COMPANY ARE A PEST
THIS COMPANY ARE A PEST, MANY MANY TIMES I HAVE ASKED THEM TO STOP POSTING ME IMFORMATION AND SENDING ME EMAILS BUT TO NO AVAIL. I AM NOW GOING TO SEEK LEGAL ADVICE WITH A VIEW TO SUE THEM FOR HARRASMENT.
12 July 2026
Unprompted review
Reply from ROL Cruise
Thank you for your feedback. We're sorry to hear about your experience. We take requests to stop marketing communications very seriously and would like to investigate this for you. As your review doesn't include any details that allow us to identify your account, please contact our Customer Services team directly so we can review your records and ensure your communication preferences are correctly updated. We apologise for any frustration caused and appreciate the opportunity to resolve this matter. Kind regards, The ROL Cruise Team
Zack was a credit to ROL
Zack was a credit to ROL; thoroughly professional, personable, proficient and polished.
10 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Zack professional, personable, proficient and polished. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
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