The phone is answered very quickly and the staff are so helpful and friendly. I initially spoke to Nathan who answered all my questions which was so useful in making a decision. Subsequently booked... See more
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ROL sent out a mail shot with some last minute ideas. We rang through and got to speak to Julia who really was able to help. Afer supplying the Cruise information she laised with the cruise line Regen... See more
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We have been using ROL for a considerable number of years. All staff members have been polite, efficient, very friendly and knowledgeable. We have had many sea and river cruises and all have been exc... See more
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We Recieved brochure that morning on going through was interested in Oceania cruise, we watched a couple of clips on U.tube. we phoned and spoke to Jake Explained what we were interested in... See more
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Company details
About ROL Cruise
Written by the company
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Written by the company
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Contact info
Lexden House, London Road, Lexden, CO34DB, Colchester, United Kingdom
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4.9
Excellent
9K reviews
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A very efficient and polite service…
A very efficient and polite service throughout the cruise booking procedure which is experienced during every booking I have made with ROL.
15 July 2026
Reply from ROL Cruise
Thank you for your kind review. We're delighted to hear that you've consistently received efficient and polite service when booking with ROL. Your continued support is greatly appreciated. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your lovely review. We're thrilled to hear that you continue to have such positive experiences with us. "Simply the best" is wonderful feedback, and we're grateful for your continued support. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Thank you ROL for an amazing holiday
ROL have just helped us to have an amazing holiday in Italy, with a cruise on Queen Victoria. The hotels (3) were really good. Clean, good sized rooms, efficient, friendly staff. Transfers were super efficient - email to confirm pick up times and the name of driver, who were all on time, helpful and polite. QV we have been on a few times, so know what to expect and it did not disappoint. Slight issue - itinerary stated a stop in Messina on first cruise day, which was actually a sea day. Presume this was fault of Cunard, rather than ROL. Honestly, it was sooo hot, glad to have a rest day!
ROL provided a great experience all round and we cannot wait for our next trip
27 June 2026
Unprompted review
Reply from ROL Cruise
Thank you for your wonderful review. We're delighted to hear that you had such an amazing holiday in Italy and enjoyed both your stay in the hotels and your cruise aboard Queen Victoria. It's great to know that the transfers ran smoothly and that our partners helped make your journey as seamless as possible. Thank you for highlighting the itinerary discrepancy. We're pleased it didn't detract from your holiday and that the extra sea day turned out to be a welcome opportunity to relax! We truly appreciate your kind words and are thrilled that you're already looking forward to your next trip with us. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Our cruise we have booked for October…
Our cruise we have booked for October is good price and looks wonderful
15 July 2026
Reply from ROL Cruise
Thank you for your lovely review. We're delighted to hear that you've found a wonderful cruise for October at a great price. We hope it's everything you're looking forward to and that you have a fantastic holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Speedy
Sent an enquiry. Call back within 15 minutes. Jasmine was very helpful and efficient. All booked very quickly.
14 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Jasmine very helpful and efficient. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Edward helpful. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
The individual
The individual, Ellis, I spoke with was very helpful and expedient. I found this, my first experience, much easier and less complicated than dealing with the complex website of the Cruiseline.
14 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Ellis very helpful and expedient. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your review, we are so pleased to hear that you found the booking process easy and the agent very helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your 5-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Fast efficient service
14 July 2026
Reply from ROL Cruise
Thank you for your review, we are pleased to hear that the agent provided fast and efficient service. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Emma the original contact was great
Emma the original contact was great, but I rang back later to add the Ambassador package as I told I could but spoke somebody else who said I could not , will try again .
14 July 2026
Reply from ROL Cruise
Thank you for your review, we have passed your comments on to the sales team. We are so pleased to hear that Emma provided great service. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Jasmine extremely helpful and the booking process great. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Your agent on the phone was pleasant…
Your agent on the phone was pleasant and very helpful.My booking was completed very quickly and in a most efficient manner.
14 July 2026
Reply from ROL Cruise
Thank you for your review, we are so pleased to hear that the agent was pleasant and very helpful. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Josh was a pleasure to talk to.
Ellie was really helpful, polite and efficient what else could you ask for
13 July 2026
Reply from ROL Cruise
Thank you for your review, we are thrilled to hear that you find our agents helpful, polite and efficient. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Henry was very helpful and sorted us…
Henry was very helpful and sorted us out with a cruise at a good price. He looked into options and were happy with the deal. ROL always gives good service
13 July 2026
Reply from ROL Cruise
Thank you for your review, we are so pleased to hear that Henry was very helpful and was able to assist with your booking. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Pleasant & Helpful
Karen proved to be a very pleasant, knowledgeable. helpful and patient agent.
13 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that you found Karen pleasant, knowledgeable and helpful. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
The booking agent was knowledgeable and…
The booking agent was knowledgeable and extremely helpful. Only booked yesterday so can’t comment on anything else.
13 July 2026
Reply from ROL Cruise
Thank you for your review, we are pleased to hear that the agent was knowledgeable and helpful. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Great service on booking new cruise
Henry was excellent in his knowledge and demeanour and could answer any question asked immediately without referral elsewhere.
11 July 2026
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that Henry provided excellent service. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
The agent was friendly and helpful
The agent was friendly and helpful. The only area for improvement was that he could have given more info. For example he mentioned on board spend but not the amount we would get.
5 July 2026
Reply from ROL Cruise
Thank you for your feedback. Please be assured that your comments will be shared with our Sales Team. However, we can confirm that this information is included in your booking confirmation, which has been posted to you. We are delighted to hear that you found our agent friendly and helpful, and we appreciate you taking the time to share your experience. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Ollie
Ollie, listened to our requests, and efficiently dealt with them, any thing he couldn't do on his own he swiftly got advice from his superior and dealt with issues without any hassle,
11 July 2026
Reply from ROL Cruise
Thank you for your review, we are so pleased to hear that Ollie was able to assist you with your booking. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
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