Dear Rokafela, I would like to raise a complaint regarding my order for sneakers placed on 27/05/2026 before 7:00 AM. I have not yet received my order, and I have now discovered that it was on... See more
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See what reviewers are saying
My sneakers were delivered on time and undamaged. Remember not to allow your customers to fit sneakers with dirty feet because one was slightly dirty inside. Thank you.
I love your product which one day a can become your advertising person aspecialy on shoes a real love ur products ur shoes very good
What a good service from Ron A Fela I got my things on time as expected, I bought my chekich on special which was 1300😭it fits very well
Company details
Written by the company
Rok A Fela is an online store that was established in June 2020. It offers a curated collection of authentic Chekich sneakers.
Contact info
154 Zastron Street, 9301, Bloemfontein, South Africa
- 0511013053
- info@rokafela.com
- rokafela.co.za
3.9
Great
55 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Dear Rokafela,
Dear Rokafela,
I would like to raise a complaint regarding my order for sneakers placed on 27/05/2026 before 7:00 AM. I have not yet received my order, and I have now discovered that it was only handed over to the courier on 29/05/2026.
Please provide an update on the status of my delivery and explain the delay.
Kind regards,
Luyolo
27 May 2026
The parcel got delivered with 4 working…
The parcel got delivered with 4 working days,which was fast for me
8 May 2026
Good experience
23 April 2026
Communication is very poor
Communication is very poor, Rok A Fela is not replying on email nor on WhatsApp.
30 April 2026
Reply from Rok A Fela
Hi Letlhogonolo, we appreciate your feedback.
We aim to respond to all queries as quickly as possible; in this instance, we reached back out to you within two hours of your initial message.
We’re sorry for any frustration the wait caused, but we are fully available and ready to assist you other queries you might have.
My order took 2 full weeks to arrive
My order took 2 full weeks to arrive, i didn't get to wear them on the occasion i bought them for
22 March 2026
I've always received my orders on time
I've always received my orders on time, keep up the great service
27 March 2026
The sneakers were dirty
The sneakers were dirty. And the shoe size is too big for me. I requested to return/exchange but no response from the company.
13 March 2026
If you are delivering something make sure that you ask for code and call the person responsible for parcel before considering it submitted
It only a way of not asking for code when delivering a parcel. Make sure that you call and ask for code before considering a parcel delivered
27 February 2026
I love your product which one day a can…
I love your product which one day a can become your advertising person aspecialy on shoes a real love ur products ur shoes very good
2 March 2026
What a good service from Ron A Fela I…
What a good service from Ron A Fela I got my things on time as expected, I bought my chekich on special which was 1300😭it fits very well
17 February 2026
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