Roberts Crossley Solicitors Reviews 

510
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and approachability, making complex processes feel manageable and stress-free. The service provided is frequently described as excellent, with many people highlighting the efficiency, clear communication, and proactive approach in handling their cases. Reviewers often note the quick response times to queries and emails, along with a smooth overall user experience, contributing to a seamless process. However, some customers mentioned dissatisfaction with the company's business model, specifically regarding the primary use of email for communication and a perceived inability to adapt practices for elderly clients without IT skills. One reviewer also reported issues with a previous transaction, which led to additional steps and a negative assessment of the service.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their kindness, patience, and... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and clear... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt communication and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Consumers report positive experiences, noting they were well-guided and assisted throughout the purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

We were well guided and assisted throughout the whole purchase process. The srff were kind, patient and thorough in their work. Due diligence was evident every step of the way. Would highly r... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us not just the leading choice for online conveyancing services in the Macclesfield & East Cheshire area, but across England & Wales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

510 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(510)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding from start to finish

Outstanding from start to finish — thank you for everything!
From the first stages and getting quotes I was constantly going back and fourth with Alicea. They truly were so kind and gentle in their responses and truly helpful that I had felt so secure when choosing Robert’s Crossley Solicitors.

We honestly couldn’t have asked for a better solicitor, Katy. From day one, they were reliable, approachable, and always one step ahead. With their quotes, I was constantly going back and fourth and Alicea was so kind and gentle in her responses and truly helpful. Every stage of the process was explained clearly and handled with care — no chasing, no confusion, just genuine support and expertise throughout.

What really stood out was how personal the service felt. We never felt like just another case — they took the time to reassure,
keep us fully informed. Even in the more stressful moments, they were calm, and completely on the ball.

This was a huge step for us, and we’re so thankful to have had such a brilliant solicitor on our side. We would recommend them in a heartbeat — they made a complicated process feel safe, simple, and human. We’re truly grateful.

We will definitely be returning customers and will recommend them to everyone too.

Thank you so much to everyone involved for taking the time to be so helpful!

*If you are looking at these reviews wondering whether to choose RC, please trust me when I say to DO IT, you honestly cannot find better*

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

From start to finish these people have gone above & beyond our expectations. Very competitive prices. Nothing ever seems to much trouble. Would definitely recommend & use in the future. Thanks guys

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

Katy was excellent, she always replied to my emails and helped address issues as they arose. Thank you!

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Reliably Professional.

Second time our family has used Roberts Crossley in the last 12 months, and the service provided has been top notch on both occasions. They are very professional, providing timely and coherent advice whilst energetically pursuing outstanding issues. It is reassuring to have such a competent organisation in your corner when embarking on house sales/purchases.

15 July 2025
Rated 5 out of 5 stars

Professionalism Defined

Used their services again as they are incresible, thorough and professional h nice why I did not hesitate to use them in handling my property transactions.
Thanks Robert, you are a ⭐️.

15 July 2025
Rated 5 out of 5 stars

Outstanding Service

I have used these solicitors twice now and I can say is excellent service. Both times I dealt with Robert. Very knowledgeable and professional. Highly recommended

7 July 2025
Rated 5 out of 5 stars

Five Star Service

Jonathan, our solicitor, handled th sale of the house in a most professional and helpful way. All the questions he asked were spelt out in a helpful manner. I would highly recommend Robert Crossley Solicitors to anyone selling or buying a property.

27 June 2025
Rated 5 out of 5 stars

Katy Hutchinson senior Conveyancing Solicitor

Katy Hutchinson work carefully to review data send from the sellers solicitor, she explained the details presented clearly. She is a reliable solicitor and would fully recommend her to anyone seeking property or land legal work.

31 January 2025
Rated 5 out of 5 stars

Our new home

We bought our first house and Roberts Crossley was recommended to us by family! The service didn't disappoint. We worked closely with John Roberts and he supported us every step of the way! Would 100% recommend them!

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Really happy

Really happy, Lily was really helpful and prompt with the sale of my house. I can thoroughly recommend them.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Ben Thomas looked after us and our…

Ben Thomas looked after us and our interests superbly
He was always available and extremely helpful , informing us regularly as regards how conveyancing was proceeding and quick to explain fully anything we were unsure of
Friendly and polite he gave us much confidence in a fast moving and for us , stressful case
We couldn’t recommend Ben more highly
Both ourselves , family and friends will continue to use his services at Robert’s Crossley Solicitors without reserve
James E


6 June 2025
Unprompted review
Rated 5 out of 5 stars

Conveyancing

Used RC solicitors for selling 2 of our houses recently and they kept us informed of the progress at all times. They were not based in where we were but this wasn't an issue All sorted without much hassle and will use again. Thanks again for all your help.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience with roberts…

We had a great experience with roberts crossley. Our contact John was extremely helpful and professional setting out clearly the steps we should consider taking, making sure we knew what we had to do at each stage of the process and dealing with a rather difficult party on the other side of the exchange.

5 June 2025
Unprompted review

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