Roberts Crossley Solicitors Reviews 

510
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and approachability, making complex processes feel manageable and stress-free. The service provided is frequently described as excellent, with many people highlighting the efficiency, clear communication, and proactive approach in handling their cases. Reviewers often note the quick response times to queries and emails, along with a smooth overall user experience, contributing to a seamless process. However, some customers mentioned dissatisfaction with the company's business model, specifically regarding the primary use of email for communication and a perceived inability to adapt practices for elderly clients without IT skills. One reviewer also reported issues with a previous transaction, which led to additional steps and a negative assessment of the service.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their kindness, patience, and... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and clear... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt communication and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Consumers report positive experiences, noting they were well-guided and assisted throughout the purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

We were well guided and assisted throughout the whole purchase process. The srff were kind, patient and thorough in their work. Due diligence was evident every step of the way. Would highly r... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us not just the leading choice for online conveyancing services in the Macclesfield & East Cheshire area, but across England & Wales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

510 reviews

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Asks customers to review

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Replied to 66% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(510)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Solicitors

Amazing Solicitors. Was informed every step of the way for my property. John Roberts my solicitor was amazing and would highly recommend. The online portal was such helpful as well.

Thank you too all staff that helped!!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Mr Ben Thomas is absolutely fantastic



Mr Ben Thomas is absolutely fantastic! He provided exceptional guidance and support throughout my house purchase . His expertise, professionalism, and communication skills made a huge difference. Highly recommend for anyone seeking top-notch legal advice and representation. Thank you for your hard work and dedication
Will recommend Robert Crossley Solicitors / Mr Thomas to friends needing this service.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Roberts Crossley Solicitors is a five stars highly recommended

Although I have history experience with different solicitors , I would say Roberts Crossley Solicitors are one of best highest Rank , so far three properties from lease extension to sales , most important the confidence I experienced while I rest assured I am in safe hands trustworthy persons , furthermore I have recommended the firm for my daughter on her recent sale . still upcoming in the very near future.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Professional, Efficient, and Caring – Highly Recommend Roberts Crossley Solicitors

We recently used Roberts Crossley Solicitors for the sale and purchase of a property on behalf of my elderly parents, and the service we received was excellent from start to finish.

John Roberts handled everything with professionalism, efficiency, and care, and was on hand to answer any questions. The online portal was a great way to see the progress of each step. What could have been a stressful experience became a smooth and straightforward one.

We felt reassured at every stage and were impressed by the speed with which matters were progressed without ever compromising attention to detail. Thanks to John's work, both the sale and purchase went through seamlessly.

I wouldn’t hesitate to recommend them to anyone looking for a trustworthy and approachable solicitor.

22 August 2025
Rated 5 out of 5 stars

Rob Morrison 10/10

Rob Morrison is both professional and courteous. Communication is excellent. RC Legal have dealt with many transactions for us and we simply cannot imagine going anywhere else.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Alicia McLellan provided me with a…excellent service

Alicia McLellan provided me with a wonderful service. Very efficient, always replying to any queries almost immediately and was always extremely pleasant and helpful. She ensured I was kept informed of progress at all times and made the transfer of equity between my brother and myself very easy and straightforward,would highly recommend.

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Lily Moores was excellent

Lily Moores was excellent, highly professional and thorough in dealing with the sale of our mums house. What I really liked was her personable approach when we spoke always taking the time to explain things clearly.

18 August 2025
Rated 5 out of 5 stars

Great experience

We used Robert Crossley Solicitors for the first time for the sale of my mother’s home. Lilly Moores made the process easier with her excellent knowledge and communication skills. She was always available to answer any queries we had and was proactive in trying to complete the sale asap. It was a pleasure working with her.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Job well done by Ben

This is the 3rd property that Ben Thomas has handled for us. This last one was particularly difficult as the first 2 buyers dropped out but throughout the process Ben was always cheerful and expertly brought the sale to a successful conclusion in an impressively short time.
Well done Ben - you are a star and we would certainly recommend you.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

What can I say

What can I say! Ben never fails. Such an amazing company. I have used these 3 times and everytime im kept upto date and always ahead of the game! Thank you Ben . Your a star ⭐

15 August 2025
Unprompted review
Rated 5 out of 5 stars

John Roberts , the human touch.

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts.
He has always made himself available on the phone , always acting promptly.
He has a sense of humour !
He cares about his clients , understanding their needs.
John deciphers the jargon with a deft touch.
If you are looking to by or sell a house then here is a man and company that is approachable , trustworthy and , above all , provides that essential human touch.

7 August 2025
Rated 5 out of 5 stars

Drama-free conveyancing.

My 2nd time using Roberts Crossley. Experience was great, they made what is normally a very stressful process surprisingly calm. There were no dramas, and a successful completion.

Special Shout out to John who was fantastic.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Jonathon did an amazing job at dealing…

Jonathon did an amazing job at dealing with my house sale,after the 1st 2 buyers backed out.
The third one , was requesting some unusual requests through their solicitor who was extremely slow to respond,Thank you Jonathan for your patience and persistence . Jonathan was always available to chat when needed and always actioned issues immediately.
I would highly recommend Robert Crossley after finding them on the internet.

24 July 2025
Rated 5 out of 5 stars

Communication

The big thing with this process is communication and Roberts Crossley did it very well.
Lily kept me updated at each stage and was always available to discuss matters with me.
All in all, a very smooth transaction.

1 August 2025
Unprompted review

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