Abysmal customer service.
I ordered a folding bike from them as It was a great price in a sale. The bike was out of stock, although the website didn't mention this at the time of ordering, so I had a long wait. A weekly update would have been nice. I had to email and phone to try and get some information from them. After one phone call, they promised to get an update and phone me back on the following Monday. By 5:30pm on Monday, guess what? I hadn't had a call.
When I finally got my bike, the package was open and the bungee straps were missing. I emailed them about this and, yes, you've guessed it, I haven't had a reply.
I wish I had read the reviews on another review site before placing my order. Lots of similar problems to mine. I would have placed my order elsewhere.
Here's one customer who won't be returning!