Horrible product,overshadowed only by its horrendous customer service
Purchased a clothe hanger for 69 quid a while ago from this company through Ebay. Decided that it was probably worth so if it looks like the picture.
Couldn't be more wrong
The item arrived swiftly, credit should be given for that. But it all goes down hill from then on.
I have a 10 quid clothes hanger than showed better workmanship than the supposed brushed steel with marble base hanger. The hanger was not well fitted, the items were scratched, overall shoddy workmanship.
When i raised the issue directly, i received no response. It was only through Ebay's customer service that i receive a response. I was told to send pictures, which i did promptly. Again, no response. After a week, i decided to seek Ebay's help to return it. Had to bore the cost of sending the the product back.
I only got a response after i left a negative feedback on Ebay. And this was basically the gist of the reply: i was not being reasonable with my feedback, i did not give them enough time to respond, the company will refund my money and let me keep the product if i changed my feedback to a positive one.
Having decided that the product will only be a waste of space, i declined the offer and gave my reasons so. Few more emails came from the company, a gentle reprimand about my decision.
I have a feeling that this is a common practice of the company. Reading the "positive" feedback, i noted a number of faulty products followed up with "excellent" customer service.
Personally, i think it's nothing short of a bribe and that defeats the purpose of a feedback system.
Glasstableandachairs, get your act straight. Even in this age of austerity, a sincere apology would have meant more than the misguided financial carrot stick.