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Rated 5 out of 5 stars

My initial enquiries to Fustle (Alistair) were met with quick and useful responses. He was very engaged from the start and made it easy for me to test ride the bikes and choose the best size. He also... See more

Company replied

Rated 5 out of 5 stars

Ride, Explore sums up my first 4 months of Fustle ownership. As far as a progressive gravel bike goes I doubt there is much better available. Living in the Scottish Borders it is perfect for steep and... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Tyre required for a race that weekend. Was with me within 48 hours.

Company replied

Rated 5 out of 5 stars

Couldn’t recommend buying a Fustle more. The entire process of purchasing my bike was a shining example of great customer service. I wasn’t sure which frame to order, the team helped me work out my... See more

Company replied

Company details

  1. Bicycle Store

Written by the company

Custom built bikes designed and built in Northern Ireland. Home to the winner of the 'Design and Innovation Awards 2021' Causeway GR1 frame-set.


Contact info

4.9

Excellent

TrustScore 5 out of 5

107 reviews

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Rated 5 out of 5 stars

Excellent service from Aaron from start…

Excellent service from Aaron from start to finish, shipped my bike out to Portugal, arrived 5 days later, out of the box and riding the trails within the hour! Love the bike!!!

4 January 2022
FUSTLE logo

Reply from FUSTLE

Good Morning Peter.

Thank you very much for your kind words, much appreciated.
We hope you have a brilliant time in Portugal and get plenty of miles in. If there is ever anything else we can help you with, just let us know.

Enjoy your trip!

Cheers
Fustle.

Rated 5 out of 5 stars

Excellent service

I ordered some socks for my partner for Christmas, he bought a Fustle frame recently and is really pleased with it.

Service was excellent, they arrived really quickly, and were even wrapped in Fustle seasonal tissue paper (a nice touch). Great service, products and attention to detail. Thank you

Dawn

20 December 2021
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Reply from FUSTLE

Good Morning Dawn.

Thank you very much for your review, It means a lot.
Were very happy to hear that you were happy with your purchase and we hope that partner is happy with them.

From all of us here at Fustle, we wish you a Merry Christmas and a Happy New Year.

Cheers
Fustle

Rated 5 out of 5 stars

Great company.

Great company.
First class communications.
Recommended to everyone.

13 December 2021
FUSTLE logo

Reply from FUSTLE

Good Afternoon Allan

Thank you very much for your kind words, much appreciated!
We hope you have a Merry Christmas and a Happy New Year and get plenty of miles on your new Causeway.

Cheers
Fustle

Rated 5 out of 5 stars

Perfect.

Everything has been flawless with my purchase of the Fustle bike kit. Before ordering I contacted Fustle with a couple of questions and got a very quick and nice reply from Aaron.
Once ordered the frame kit was delivered within 2 days and arrived in perfect condition, bike box as well.
The frame was finished to a very high quality with nice details.
So great bike backed up by a great team.

Thanks Fustle.

9 December 2021
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Reply from FUSTLE

Good Evening Tony.

Awesome to hear you received your frame kit and are stoked with it.
Be sure once you get it built up to send us some photos across so we can share them on our social media, we all love seeing a customers custom build!
Thanks also for your kind words and we hope to chat soon!

Cheers
Fustle

Rated 5 out of 5 stars

Fustle have got it right...amazing bikes, fantastic people

Fustle have got it right...from start to finish.

I would go so far to say this is the best bike (and I have had many over the years) that I have ever owned. The build quality, geometry, ride comfort, design and styling are all second to none.

Short distance day rides to long distance multi day trips, I am more than confident this bike will not fail to disappoint. I have had the Causeway loaded up for bike packing and it handles it extremely well.

Many other retailers out there could learn a thing or two when it comes to Fustle's customer service. The personal touch and guidance on specifying your bike is excellent. The team are fantastic and always on the end of the phone for any questions. Big thanks to Aaron for making my purchasing experience so informative and simple.

Thank you Fustle team, keep up the great work!

8 December 2021
Unprompted review
FUSTLE logo

Reply from FUSTLE

Good Morning David! We hope you're keeping well and getting plenty of miles in. Thank you very much for this positive review and kind words on our team. All the best from us here at Fustle!

Rated 5 out of 5 stars

Awesome bike, pro service

Awesome bike, great buying experience, lovely after sales relationship!
The bike is crazy good, so is the fustle family!
Buying experience was very easy and professional + personal contact.
Right after the order I got a call from the owner and we discussed my plans building up the bike from scratch! Thank you very much Alastair!

In the meantime me and two friends ordered a Fustle. Another build from scratch plus a full build by Fustle‘s mechanics. They all love it and had a great experience!

Best regards, flo

4 December 2021
Unprompted review
FUSTLE logo

Reply from FUSTLE

Good Morning Florian, thank you very much for your kind words. Much appreciated! Were stoked to hear both you and your friends are loving your Causeways and hope use have a great Christmas and New Year.

Cheers

Rated 5 out of 5 stars

Modern Gravel Bikes by people who know the score

Great little company designing cutting edge gravel bikes in Northern Ireland. Modern geometry, for comfort and stability when things get fast and rough. This is not just a cross bike with fat tyres. Well finished, nice details. great value. Great friendly advice. cant say enough good things.

3 December 2021
Unprompted review
FUSTLE logo

Reply from FUSTLE

Good Morning Victor. Thank you very much for your kind words, much appreciated. We look forward to hearing from you in the future!

Rated 5 out of 5 stars

Customer serevice and products are beyond!

Ordered my Causeway in May 2020. There was a problem with my frame because green in my size was out of stock, but the the online shop didn't show that. Everything was out of stock, so they flew my frame of the next batch from Taiwan to Northern Ireland to assemble it, instead of let me wait for two months for shipping by a container ship as usual. FUSTLE paid that expensive shipping for me and sent me pictures of the process because they noticed how stoked I was about my new bike! best customer service i experienced my entire life!

The product: what can i say ... i think i couldn't have bought me a better bike than my Causeway! It's comfortable, durable, fast, gorgeous ... i could talk days about it! ...

Without exaggeration ... one of the best purchases I ever did!

3 December 2021
Unprompted review
FUSTLE logo

Reply from FUSTLE

Good Afternoon Ferdi! Thank you very much for your kind words, they are much appreciated. We hope you're keeping well and managing to get plenty of miles in. All the best from us here at Fustle. Have a nice weekend!

Rated 5 out of 5 stars

Great bike and easy to work with

Great bike and easy to work with. Set up bike the way I wanted and excellent knowledge about different kit options.

3 December 2021
Unprompted review
FUSTLE logo

Reply from FUSTLE

Good afternoon Owen, thank you very much for your kind words. Much appreciated, Have a great weekend!

Rated 5 out of 5 stars

Highly recommend!

Highly recommend!
The attention to detail on Fustle bikes is outstanding as well as their customer service in case you need advice when choosing the right bike.

3 December 2021
Unprompted review
FUSTLE logo

Reply from FUSTLE

Hi Tommy, thanks very much for your review. Have a great weekend!

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