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See what reviewers are saying

Rated 5 out of 5 stars

My initial enquiries to Fustle (Alistair) were met with quick and useful responses. He was very engaged from the start and made it easy for me to test ride the bikes and choose the best size. He also... See more

Company replied

Rated 5 out of 5 stars

Ride, Explore sums up my first 4 months of Fustle ownership. As far as a progressive gravel bike goes I doubt there is much better available. Living in the Scottish Borders it is perfect for steep and... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Tyre required for a race that weekend. Was with me within 48 hours.

Company replied

Rated 5 out of 5 stars

Couldn’t recommend buying a Fustle more. The entire process of purchasing my bike was a shining example of great customer service. I wasn’t sure which frame to order, the team helped me work out my... See more

Company replied

Company details

  1. Bicycle Store

Written by the company

Custom built bikes designed and built in Northern Ireland. Home to the winner of the 'Design and Innovation Awards 2021' Causeway GR1 frame-set.


Contact info

4.9

Excellent

TrustScore 5 out of 5

107 reviews

5-star
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1-star

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Rated 5 out of 5 stars

First class products and customer service!

Really great products, obviously well designed and made. Staff and customer service is first class, was well looked after throughout the buying process. Thank you!

13 June 2023
FUSTLE logo

Reply from FUSTLE

Thanks for the great review Michael, very much appreciated.

Rated 5 out of 5 stars

Top class service and bikes.

Whole experience was super easy and straightforward. Aaron was a massive help with any communication I had, and with getting the order completed and bike built up. Had one ride so far and I love the bike. Can’t recommend enough 👍

18 May 2023
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Reply from FUSTLE

Hi Conor.

Thanks very much for your positive review.
Much appreciated!

Cheers

Rated 5 out of 5 stars

Brilliant bike

Brilliant bike. Excellent service.

11 May 2023
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Reply from FUSTLE

Hi Gareth, Thanks very much for your review. Much appreciated!

Rated 5 out of 5 stars

An amazing experience with Fustle!

We had an amazing experience with Fustle! The bikes were perfect for the gravel and dirt paths we road. They maneuvered well and were very comfortable and easy to ride.

27 April 2023
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Reply from FUSTLE

Thank you very much Jennifer for your review, much appreciated!

Rated 5 out of 5 stars

10/10

10/10 very happy with the bike. 👌 The crew were awesome and got me exactly what I wanted

25 March 2023
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Reply from FUSTLE

Hi Mark

Thank you very much for your 5 star review!

It means a lot to all of us here at Fustle.
We cant wait to see what you get up to on your GR1 Causeway and look forward to seeing you at our next Fustle Family Ride.

Cheers
Fustle

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful and multi tool kit delivered on time

18 March 2023
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Reply from FUSTLE

Good Morning Paul

Thank you very much for taking the time to leave us a review.
Thank you also for giving us a 5 star one, this means a lot to us.

If there is anything else we can help you with please be sure to drop us an email to hello@ridefustle.com

Cheers
Fusle

Rated 5 out of 5 stars

Awesome bike and amazing customer service

Fantastic, friendly service and a cracking bike. Before buying I had a great demo ride with Aaron around some various types of terrain on a Causeway Trail Core. Perfect for giving an insight into what a gravel bike can do for someone who had only ever ridden MTB or road bikes.

I had concerns about sizing before the ride but Aaron was very knowledgeable and made suggestions for adjustments that could be made with the bike set up. I’m not quite 5ft and the XS/S frame works for me with a shorter stem and seat post cut down slightly. There is still plenty of room for adjustment should I need it. The adjustments were made when the bike was built and I was able to collect my new bike just a few days later.

I’ve had a few great spins so far over everything from gravel tracks, forest paths, mountain paths, bridle ways, MTB trails, natural trails and road and the bike manages them all brilliantly.

Thanks Fustle, I’m a total convert to gravel bikes and loving the adventures it is opening up on two wheels. Great to be able to buy from a local NI company and the colour of the bike is pretty sweet too!

24 February 2023
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Reply from FUSTLE

Good Morning Gail

Firstly, thank you very much for your 5 star review.
It means a lot to us to receive these and hear that our customers are delighted with their new bike.

It was great to get out for a spin with both you and Stuart and chat about everything bikes. I hope Stuart has managed to get sorted for his bike packing tripping and he gets slightly better weather than what we have had recently.

Thanks again for your review and we hope to see you on the trails soon!

Cheers
Fustle

Rated 5 out of 5 stars

Great test ride with Aaron

After a few prompt emails rode out from the Fustle base on to a variety of terrains/gradients on Causeway. The bike handled beautifully & Aaron provided loads of info on spec & build. Great spin out & loved the bike.

22 February 2023
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Reply from FUSTLE

Good Morning Helen

Firstly thank you very much for your 5 star review!
Also thank you for calling in with us and taking a Causeway out on Test whilst.
We're delighted that you enjoyed your spin as much as we did.
Next time you're over be sure to drop us a message and we'll get out again!

If there is anything else we can help you with please just drop us an email to hello@ridefustle.com and i'll be sure to get back to you asap!

Cheers
Fustle

Rated 5 out of 5 stars

Fantastic bike and service

Fantastic bike and service, great communication.

Fustle did a great job answering my questions and were super responsive and made the best to accommodate my demands (change of seatpost, break lever setup).

Would definitely recommend

12 February 2023
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Reply from FUSTLE

Good Afternoon Dimitri.

Thank you very much for your positive review.
It really does mean a lot to us to receive these.

Thank you also for choosing Fustle as your new bike day provider!
We wish you all the best with your new bike and if there is anything we can do to help you please just let us know!

Cheers
Fustle

Rated 5 out of 5 stars

Fustle Demo bine

Fustle offered a demo bike for the weekend, spent ages chatting with Aaron about events and challenges.

27 January 2023
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Reply from FUSTLE

Hi Steven, thank you very much for your review, it means a lot! Was great to catch up with you and talk about all things bikes!

Cheers
Fustle

Rated 5 out of 5 stars

Great

They sent me a personal email to confirm that they had sent me an item.

Great touch

3 January 2023
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Reply from FUSTLE

Good Morning Tristan

Thanks very much for taking the time to leave us a review.
Always awesome to hear customers feedback.
If there is anything else we can help you with please just let us know.

Cheers
Fustle

Rated 5 out of 5 stars

Great service

Great experience from start to finish.
Good quality items nicely wrapped

2 December 2022
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Reply from FUSTLE

Good Morning Lorna

Thank you very much for taking the time to leave us a review, much appreciated.
We hope you enjoy your new items.

Merry Christmas and a Happy New Year from all of us here at Fustle.

Cheers!

Rated 5 out of 5 stars

Great company - Awesome products

Great company, nice people, well defo recommend and defo buy from then again

11 November 2022
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Reply from FUSTLE

Good Afternoon Ian

Thank you very much for your review.
It means a lot to us that you were happy with your purchase.
If there is anything we can help you with in the future be sure to let us know.

Cheers
Fustle

Rated 5 out of 5 stars

Ride Fustle Causeway test

I booked in with Aaron to test ride a Fustle Causeway. Being an odd size (Short fat n hairy) I awkwardly asked if I could try 2 sizes, on the same ride, back to back. Oh and could my friend come along too.

Nothing was too much trouble for the guys at Fustle. They fettled the bike to suit me before we left, mine was brand spanking out of the box, and didn't have a bottle cage on it yet, no problem, Aaron carried my water bottle! (Ever want to know what the pros feel like? 🤣)

Ali, Aaron, Colin and I set off on the local test route around Helens Tower. There had been a lot of rain the previous day and the place was boggin. No bother. This was a proper test and the 4 of us hit loads in there. A real good show of what these drop bar bikes are capable of. We were slithering through slimy gullies, floating over sniper roots, clearing fallen tree trunks and even whipping over a wee double... (Well, Ali was.)

I switched bikes a few times, over different terrain and had questions tumbling out of my face. Nothing was too much trouble, and they had so much knowledge about their product. (Well, they designed it after all! How many test rides can you say that about?)

I had such a blast,much thanks to the Ride Fustle team.

I went home with a frame set in the boot to build up. Looking forward to getting out there on it very soon! 🤙

17 October 2022
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Reply from FUSTLE

Good Afternoon Mark

Thank you very much for your review, much appreciated!
Always good when we have customers keen to get stuck in on on a demo ride, hopefully you didn't have much on the rest of the day haha.
So glad we were able to supply you with your new frame.
If there is anything we can help you with please just let me know.

Cheers
Fustle

Rated 5 out of 5 stars

1st Class Service from a 1st Class…

1st Class Service from a 1st Class Business

11 October 2022
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Reply from FUSTLE

Good Morning Simon

Thank you very much for your review, its very much appreciated.
If there is anything else we can help you with please be sure to drop us an email and we will get back to you asap.

Have a great day!
Fustle

Rated 5 out of 5 stars

This bike will make you smile.

Excellent customer service and after care. I love this bike after looking for a gravel bike for a good few months after reading reviews I came across Fustle and so glad I did.
Buy this bike you will not be disappointed it is an absolute joy to ride. I am 5ft 2 and have trouble finding bikes to fit, the xs/s was a prefect fit straight out the box. I am already planning my next ride on komoot having only just got back off one.

10 October 2022
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Reply from FUSTLE

Good Afternoon Janet

Thank you very much for your review, its means a lot to us.

We're absolutely delighted to hear that the sizing was correct for you after the call we had. Nothing beats the feel of stepping on to a new bike that fits like a glove. Be sure to send us over some photos of any adventures you get up to or tag us on any of your social media posts.

Thanks again and if there is anything we can help you with please just let us know.

Cheers
Fustle

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