I'm not even a paying user of their platform and they gave live on-demand support with an actual person. This is unheard of in tech. I literally have only a few bots following me - these guys are seri... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ease of access to support is amazing and the speed of help to resolve all our issues was incredible. Really know that no matter what is happening there is someone moments away to walk us through... See more
SOOOO grateful for this support! Thank you for being available for us after hours-- when we needed it. We have a big broadcast event tomorrow with high stakes and it means the WORLD to be able to ha... See more
Restream customer support is, no exaggeration, the best tech support I've ever received from any company, and I've worked in the IT industry for 40 years. All the support staff I've dealt with have be... See more
Company replied
Company details
Written by the company
Restream helps content creators produce high-quality live videos with ease. Whether you're a business, church, gamer, or podcaster, you can stream on Facebook, YouTube, X, Twitch, your own website, and much more at the same time. With Restream, you can run live interviews, announce company news in real time, host live shopping events, record podcasts, broadcast offline concerts and conferences, conduct Q&A sessions, demo products, or stream gameplay. Our most beloved tools? A multistreaming plugin for software like OBS, web-based studio, pre-recorded streaming, live guest invites, video clip trimming, QR codes for live sales, and multi-chat. Join 6M+ streamers who trust Restream to amplify their live presence across all channels.
Contact info
515 Congress Ave, Suite 1050, 78701, Austin, United States
- support@restream.io
- restream.io
4.6
Excellent
504 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The support team provides excellent service.
I am very happy to be a member of the Restream family, because this platform is very convenient and highly functional.
Respectfully, 👋🎉😊
Mirfayaz Likmekani (ATİŞ TV)
5 February 2026
Unprompted review
Reply from Restream
Thank you so much, Mirfayaz! 🙌
It means a lot hearing this from you. We're happy to have ATİŞ TV as part of the Restream family — and our support team will love seeing this! 🚀
~ Anya, Product Marketing
Restream customer support is EXCEPTIONAL
Restream customer support is, no exaggeration, the best tech support I've ever received from any company, and I've worked in the IT industry for 40 years. All the support staff I've dealt with have been friendly, helpful and eager to solve my problems. Well done Restream and thank you!
3 February 2026
Unprompted review
Reply from Restream
Wow — 40 years in IT and we're the best support you've experienced? That honestly made my day. Thank you for saying that. Our support team pours so much into every conversation, and knowing it stands out to someone with your experience means everything. We're lucky to have customers like you who take the time to share this. 💛
~ Anya, Product Marketing
my best review
they are the nicest of any company I've talked to ever and that's saying something, I will continues to use their services because they deserve it
2 February 2026
Unprompted review
Reply from Restream
"The nicest of any company" — we're framing that one! Seriously, though, thank you for sticking with us and for taking the time to share something so kind. We'll keep earning it. 💛
~ Anya, Product Marketing
They need new developers!!
Honestly, this review is not because Restream sucks as software. I really enjoy using it. Helpdesk is also very quick with responding.
The reason for the one star is because I addressed a problem for MONTHS now: Short subtitles are not working properly and make your shorts look like you are unprofessional because they won't align properly.
This sounds like an easy problem to fix, yet they fail to do this. If I knew a competitor that did the same things I would leave Restream just because this one problem for sure.
One star review in the hope this gets attention. I will delete it when it get fixed.
31 January 2026
Unprompted review
Reply from Restream
UPDATE: the issue has been fixed! Reaching out to you right now!
First — thank you for being a Restream creator and for caring enough to push us on this. You're right to be frustrated. Months is too long to wait for a fix, especially for something that affects how professional your content looks.
I've flagged this directly with our product team and asked for a status update on the Shorts subtitle alignment issue. I want to get you a real answer, not just a "we're looking into it."
We are updating our clip editor, and fixing those issues is the top priority for the Clips team. I can see that your account information is linked to the ticket, so you will receive an update once it's fixed.
We'll do our best to make your Shorts look polished as soon as possible.
~ Anya, Product Marketing
Highly Recommend
I've been using Restream for many years. Every issue (there have been very few) has been promptly addressed by a cordial and interested human through their convenient chat function, including those that require elevation (two, across tens of thousands of hours of streaming). If the outage lasts any length of time (the longest I've experienced has been about a day), its resolution will be explained if it was on their end and accompanied by some kind of generous offer.
29 January 2026
Unprompted review
Reply from Restream
Thank you for trusting Restream with so much of your content over the years. And you're right, when something does go wrong, we want to own it, explain it, and make it right. Knowing that comes through means a lot. Here's to many more hours of smooth streaming. 🖤
~ Anya, Product Marketing
Customer Service
Customer Service! I'm new to Restream and have contacted CS twice so far, but both tines the person was knowledgeable and friendly.
29 January 2026
Unprompted review
Reply from Restream
Welcome to Restream! 🎉 So glad your first experiences with our support team have been good ones. We know starting something new can come with a lot of questions — that's what we're here for. Thanks for giving us a shot, and don't hesitate to reach out whenever you need us!
~ Anya, Product Marketing
Reply from Restream
Thank you for your kind words and the 5 stars!
We really appreciate you!
Restream is an excellent platform,
Restream is great platform,It creates virtual studio experience, I do live events everyday 5 days a week..No issues at all,. I highly recommend it for live podcasts
22 January 2026
Unprompted review
Reply from Restream
Live events five days a week — you're putting Restream through its paces! Love to hear it's been rock solid for your podcasts. Thanks for trusting us with your daily broadcasts and for recommending us. That means a lot. Keep creating! 🎙️
~ Anya, Product Marketing
Grant was just fabulous...
Grant was just fabulous...
I am new to the platform and needed to schedule pre-recorded streams as I was heading off on vacation, when everything went awry.
Grant showed me how to make it all work, and essentially saved both my work and my trip.
Whatever you are paying him, it's not enough.
Sincerely,
Douglas Connors
Ottawa, ON
Canada
21 January 2026
Unprompted review
Reply from Restream
Douglas — this review made Grant's week (and honestly, mine too). Saving both your work AND your vacation? That's the kind of support story we love. Thank you for taking the time to share this. I hope the trip was amazing! 🇨🇦
~ Anya, Product Marketing
Amazing!
Amazing! Ali was very helpful, efficient, and professional. He was able to solve an issue I've been dealing with for years. Thank you again! Awesome customer service! It was also very quick to get an agent on!
20 January 2026
Unprompted review
Reply from Restream
An issue you'd been dealing with for YEARS and Ali cracked it? That's huge — I'm so glad he could finally get that sorted for you. Passing this along to him because he deserves to hear it. Thanks for the kind words and for your patience! 💛
~ Anya, Product Marketing
Patient Agent!
Niel was very patient in walking me through the process to help me find how to use the clips feature for my Youtube video short upload!
19 January 2026
Unprompted review
Reply from Restream
Thank you for this! Niel is genuinely one of the most patient people on our team — so glad he could walk you through the clips feature. Hope your YouTube Shorts are getting tons of views now! 🎬
~ Anya, Product Marketing
Reply from Restream
Short and sweet — we love it! Thanks for the kind words. We're here whenever you need us. 💛
~ Anya, Product Marketing
Niel was very patient with my Redneck…
Niel was very patient with my Redneck Aggravation and went above and beyond to take care of a client. As advanced as the A.I. was, I was extremely frustrated and on the verge of just subscribing to StreamYards, but he worked with me and got me set up like. a professional should.
12 January 2026
Unprompted review
Reply from Restream
"Redneck Aggravation" 😂 — I love the honesty. And I'm SO glad Niel got you through it before you jumped ship. That's exactly what great support should do: meet you where you are and get you set up right. Thanks for sticking with us — and for giving Niel a shoutout. He earned it!
~ Anya, Product Marketing
So easy and helpful
So easy and helpful. With many tutorials available on the internet.
18 December 2025
Unprompted review
SOOOO grateful for After Hours Tech Support
SOOOO grateful for this support! Thank you for being available for us after hours-- when we needed it. We have a big broadcast event tomorrow with high stakes and it means the WORLD to be able to have such great tech support at almost midnight. This was the difference between panicking and now, thriving and being super grateful. Thanks so very much; please keep these all hours support avenues open.
7 December 2025
Unprompted review
help is useful and dependable
quick response to help solve problem. hands on approach and knowledgeable.
6 December 2025
Unprompted review
Software Engineer - Frontend Job Application
Most of my experience looked like a good match for the job description. but the interview felt a little unfair to me. The recruiter did not ask real technical questions. and after the call, I got an automatic no, no one told me why. I tried to email and message the recruiter and the CTO on LinkedIn to ask for a reason. but nobody wrote back. The whole thing felt unclear, and like they did not respect my time
23 October 2025
Unprompted review
Reply from Restream
Thank you for taking the time to share this — and I'm genuinely sorry your experience with our hiring process left you feeling disrespected.
You're right: candidates deserve clear communication and closure, regardless of the outcome. Getting an automatic rejection with no explanation, and then silence when you follow up, isn't the experience we want anyone to have.
I've shared your feedback with our recruiting team. We can't always give detailed feedback on every application, but we can absolutely do better at communicating — and at responding when someone takes the time to reach out.
I appreciate you holding us accountable. It helps us improve.
~ Anya, Product Marketing
RECIEVEING OUTSTANDING IMPECCIBLE…
RECIEVEING OUTSTANDING IMPECCIBLE SERVICE
1 December 2025
Unprompted review
Reply from Restream
Thank you! This is so great to hear. We’ll keep showing up for you whenever you need us.
huge customer support
never in any service in my life I had such huge customer support
29 November 2025
Unprompted review
Reply from Restream
Wow — that means so much. Thank you for saying that. Our support team really cares, and we’re grateful you gave us the chance to help!
~ Anya, Product Marketing
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