I'm not even a paying user of their platform and they gave live on-demand support with an actual person. This is unheard of in tech. I literally have only a few bots following me - these guys are seri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ease of access to support is amazing and the speed of help to resolve all our issues was incredible. Really know that no matter what is happening there is someone moments away to walk us through... See more
SOOOO grateful for this support! Thank you for being available for us after hours-- when we needed it. We have a big broadcast event tomorrow with high stakes and it means the WORLD to be able to ha... See more
Restream customer support is, no exaggeration, the best tech support I've ever received from any company, and I've worked in the IT industry for 40 years. All the support staff I've dealt with have be... See more
Company replied
Company details
Written by the company
Restream helps content creators produce high-quality live videos with ease. Whether you're a business, church, gamer, or podcaster, you can stream on Facebook, YouTube, X, Twitch, your own website, and much more at the same time. With Restream, you can run live interviews, announce company news in real time, host live shopping events, record podcasts, broadcast offline concerts and conferences, conduct Q&A sessions, demo products, or stream gameplay. Our most beloved tools? A multistreaming plugin for software like OBS, web-based studio, pre-recorded streaming, live guest invites, video clip trimming, QR codes for live sales, and multi-chat. Join 6M+ streamers who trust Restream to amplify their live presence across all channels.
Contact info
515 Congress Ave, Suite 1050, 78701, Austin, United States
- support@restream.io
- restream.io
4.6
Excellent
504 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It works and it improves
It works and it improves, the customer service works properly. It just works.
1 December 2024
Unprompted review
Reply from Restream
This means a lot to us. Thank you for sharing your experience. We’ll keep improving, inspired by creators like you!
Reply from Restream
Thanks for the five stars! We appreciate you and your kind words!
Jana was awesome and every single time…
Jana was awesome and every single time ive asked the team at Restream, they have always solved my issue and gone the extra mile
1 November 2025
Unprompted review
Reply from Restream
Thank you so much for this. Huge kudos to Jana — I’m sending this her way because it’s absolutely going to make her day. And we’re really glad the Restream team has been able to jump in, solve things fast, and go the extra mile every time.
~ Anya
Restream is fantastic
Restream is fantastic. The customer service is excellent, and they helped me resolve my issue.
1 November 2025
Unprompted review
Reply from Restream
Thanks so much for the love! 💛 We're so glad our team could help you out and that you're enjoying Restream. Happy streaming!
~ Anya, Product Marketing
These people are professional, and actually care!
The representative was awesome, she followed up the next day due to a problem that was not even there fault. Judy is a rockstar in my book! Please use this service, you will not regret it!
30 October 2025
Unprompted review
Reply from Restream
Wow, this totally made our day! We love hearing that Judy went above and beyond for you — that kind of care and follow-up is exactly what we aim for. Thanks for noticing and for sharing your experience — it means a lot to our whole team!
~Anya, Product Marketing
Justin, very professional member of the team
Justin, the person who assisted me today, answered my many, rapid fire questions fully and helped me understand what was happening . Thanks so much !
20 October 2025
Unprompted review
Reply from Restream
Thank you so much for your kind words! Justin will be so happy to know his support made a difference. We truly appreciate you taking the time to share your experience!
~ Anya, Product Marketing
Reply from Restream
Thank you so much! 💛 We couldn’t agree more—Jana is awesome! We’ll make sure she sees your kind words.
~ Anya, Product Marketing
very easy to use
This is really easy to use, i got it directly thanks
10 October 2025
Unprompted review
Reply from Restream
Thanks so much for sharing this! 😊 We’re happy to hear it was easy to get started — that’s exactly what we aim for. Appreciate you taking the time to leave a review!
~ Anya, Product Marketing
It's hard to say anything deserves a 5…
It's hard to say anything deserves a 5 out of 5, though it was handled adequately. Thanks for the help.
6 October 2025
Unprompted review
Reply from Restream
Hi there — thank you for this review! Challenge accepted 😊
We’d love the chance to turn your next support ticket into a 5-star experience — and hope your live streams are already nothing short of 5 stars.
~ Anya, Product Marketing
I pivoted quickly to this site after…
I pivoted quickly to this site after finding out that I needed other steps to do a LIVE on IG (although the last live I did on my phone didn't require all these extra steps).
Dove in quickly, then reached out to HELP for finding my video, saving it, and more. They even provided extra tips to make it much easier.
I was impressed on how "simple" and user-friendly it was. 3-2-1 dive in... the HELP desk was quick and solved my issues quickly/masterfully.
4 October 2025
Unprompted review
Reply from Restream
Thank you so much for this awesome review! 🙏
I love how you described your experience — 3-2-1 dive in! That’s exactly the energy we want our creators to feel when going live. I’m thrilled our team could make things smooth and simple for you (and share a few extra tips along the way).
~ Anya, Product Marketing
Quick support from the team
Quick support from the team
The support team was quick and responsive! Restream made the process smooth and efficient. Really appreciate the fast assistance.
I had an issue with Facebook. The support team was quick to jump on the issue and solve it. Thanks.
2 October 2025
Unprompted review
Reply from Restream
Thank you so much for taking the time to share this! 🖤
We’re really glad our team could jump in quickly and make things smooth for you. It means a lot to know you felt supported — that’s exactly the kind of experience we aim for.
~ Anya, Product Marketing
The service is fine when it works
The service is fine when it works, but as others have mentioned, their customer service is terrible. Their knee jerk response is to blame the customer for everything. We were able to prove multiple dropouts from the server and the customer service agent became defensive. They have a major hangup about admitting fault and will go to ridiculous lengths to do it.
You can also see this in their responses to reviews - note use of soft language such as "We are sorry you FEEL..." "We can UNDERSTAND how that MIGHT be FRUSTRATING..." All very careful language designed to deflect blame with a patronizing tone.
They do this with large broadcast entities, too. The company seems to be staffed by 22 year olds whose parents never told them no, as they cannot handle being corrected. They then try and use "handling" techniques. If you tell them that it isn't up for discussion they will send emails at all hours of the night arguing hoping you will just give up. This is a technique and is taught.
My advice: don't give these kids what they want. Push the issue, it is the only way they'll learn. Notice how all the responses are patronizing - they are counting on you to get angry so they can more easily point the finger at you.
I am sure they will put a similar soft patronizing response to this review - they don't ever read what is said as they are too busy arguing that they are right when they aren't. :-)
Eventually there will be a competitive service to Restream. When that happens, Restream will either have to adapt or they will go out of business.
(I am sure that Restream will say "We don't have a customer with that name..." - using a friend's FB account as I don't use social media and they are fine with it.)
2 October 2025
Unprompted review
Reply from Restream
Hi Cory,
I spent some time reading through your full conversation with our support team, so no — we definitely won’t say you’re not a customer.
First, I’m really sorry that your stream dropped. Reliability is our top priority, and clearly, we fell short here.
Second, I can tell you and your team are true professionals who take your clients’ streams seriously. We’re honored that you’ve trusted Restream to power them. Your setup is quite advanced, and while that’s great for flexibility, it also makes troubleshooting harder — especially when 3rd-party encoders, networks, and custom RTMPs are involved. Still, that shouldn’t make your experience harder. That’s on us to improve.
After going through your full chat history, I can see our team genuinely tried to get you back online as fast as possible — but they missed something equally important: listening. You deserved to feel heard, not just helped. I’m sorry that didn’t come through. I’ll personally coach the team on how we can better balance empathy with technical problem-solving.
As for late-night replies — that’s a result of our 24/7 global support team working across time zones. It’s something we’re proud of, but you’re absolutely right that communication preferences should be clearer. We can do better there too.
Your feedback is hard to read, but it’s important — and it genuinely helps us get better. Thank you for taking the time to write it. If you ever want to talk more, my social profiles are open.
~ Anya, Product Marketing Director (39 years old 🙂)
Colin was extremely helpful
Colin was extremely helpful, considerate and understanding and resolved my issues in a timely manner!
2 October 2025
Unprompted review
Reply from Restream
This is wonderful to hear, thank you for your feedback! Sharing it with Colin. I bet this will make his day. 💜
~ Anya Product Marketing
I love the feature that creates AI…
I love the feature that creates AI clips.
24 September 2025
Unprompted review
Reply from Restream
We love to hear that! Thanks for sharing and for the five stars.
Happy streaming and clipping!
~ Anya, Product Marketing
They were aware of the bug/problem and…
They were aware of the bug/problem and helped to rectify the error Restream's side had - an error that costed us a service we enjoyed from Restream - thanks for being a partner and not a greedy corporation like many in America.
23 September 2025
Unprompted review
Reply from Restream
Thanks so much for sharing this review 💛 We know hitting that glitch wasn’t fun, so it truly means the world to us that you still took the time to leave such kind words. We’re really grateful to have you in the Restream community!
~Anya, Product Marketing
Switched from Streamyard after they…
Switched from Streamyard after they became greedy. There was a learning curve but I’m not looking back. Cool tool, nice people.
I’d just like some more customisations in their studio.
1 September 2025
Reply from Restream
Thanks so much for switching over and for sticking through the learning curve — we’re really glad to have you with us. It means a lot to hear that Restream feels like the right fit and that you’ve had a positive experience with our team. 🖤
You mentioned customization, and that’s spot on — we recently shipped customizable layouts in Studio, and we’re already working on bringing even more ways to make your streams feel unique. We love getting requests and votes from our community, so if you’d like to share specific ideas, you can add them here: ideas.restream.io
We’re excited to keep making Restream better for you — thanks again for the kind words and for being part of our community.
~ Anya, Product Marketing
Hands down my favorite streaming tool
Hands down my favorite streaming tool! They mentioned local recordings will come soon too…that’s the only thing I’m missing
11 September 2025
Unprompted review
Reply from Restream
This absolutely made our day — thank you for the kind words! We’re so glad Restream has become your favorite streaming tool.
And you’re right, local recordings are key. Great news - this feature is on the way. I recommend keeping an eye on your email and our social channels, because the announcement is already in the works. We can’t wait to share it with you.
Thanks again for streaming with us — it means the world.
~Anya Product Marketing
They dont really give a $#!t
Asked a question via email. Got a tone deaf AI reply. Is probably useful albeit antipersonal
10 September 2025
Unprompted review
Reply from Restream
I’m sorry our reply felt tone-deaf to you. You’re right — no one wants to feel like they’re getting a robotic response when they reach out for help.
To clarify, AI agents are only there to help triage general questions (like how to connect Restream with OBS) and point new users in the right direction. More complex issues — like technical problems or billing — go straight to a human. And no matter the case, a human is always available at the next step. In fact, our product marketing team often takes the time to personally respond, as I’m doing here, because we care deeply about conversations with our creators.
It honestly hurts to hear that it came across as if we don’t give a damn, because we really do. We’ve taken your feedback seriously and are reviewing the way our AI-assisted replies are written to make them feel more natural.
And just as a reminder, we also offer 24/7 live chat with real human streaming experts. That’s something pretty rare in this industry — and if you’d prefer to talk directly to a person, I’d recommend live chat over email in the future. We sure hope Restream can serve you better in the future.
~ Anya, Product Marketing Director.
Predatory business, HORRIBLE support
Yes, 100% agree with the other negagtive comments.
PREDATORY business practice,
The most unprofessional and condescending 'support' chat I've ever had.
I used to be a GREAT fan of restream until I started PAYING them money, and then had to deal with their support team.
They wasted SO much of my time,
Were constantly talking down to me,
NEVER addressed any of my problems.
So within TWO conversations with the support team,
They managed to turn me from a FAN - who recommended Restream to all his friends
to now a rather ANGRY ex-customer.
7 September 2025
Unprompted review
Reply from Restream
I’m really sorry to hear about your experience. It’s true — you used to get more for free, and it never feels good when something that was unlimited suddenly has requirements or costs. The reason we made that change is so we can keep building and improving tools for creators in a way that’s sustainable for the long run. Still, I understand how disappointing it can feel on your side.
I’m also sad that the conversation with our support team left you feeling even more frustrated. While our team stayed professional, the back and forth clearly didn’t land right, and that’s not the experience we want anyone to have.
Your account has already been refunded in full, but more importantly, your feedback has been heard — both about product limits and about the support experience. Thank you for sharing this openly. We’ll use it to do better moving forward.
~ Anya, Director of Product Marketing
Terrible service. STAY AWAY
Their customer service is very unsupportive and their business model is very predatory. I got the service. It did not work for me and they claimed it wasn’t an issue in their end but on mine, okay fine I’ll just cancel I’ll take the one month payment as a loss. But they KEPT CHARGING ME. They refused to give me a refund and I can’t take my debit card off of their platform. I have had to resort to disputing the purchase in order to get my money back. I would never use this service again.
18 August 2025
Unprompted review
Reply from Restream
I’m really sorry to hear about your experience—it’s clear we didn’t make things as smooth as they should’ve been. You’re right that canceling should be easier and more transparent, and we know we have work to do here.
To clarify, your subscription wasn’t canceled on our side, which is why the charges continued and why you couldn’t remove your card. That’s on us for not making the process clearer. Once you reached out, our billing team processed your refund within 7 hours, and the funds should be back in your account depending on your bank’s timeline.
We’ll take your feedback to keep improving, especially around cancelation and payment settings. Thanks for giving Restream a try, and I truly wish your experience had been better.
— Anya, Restream
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