Paid Nearly €1,000 — Then Told to Pay €400 More
Extremely poor experience with Reparação Mobile. I would STRONGLY CAUTION anyone considering making any purchase from this company.
I purchased a graphics card from them on 3 September for almost €1,000 and paid the full amount upfront. Only afterwards was I informed that they would not fulfil the order at the price at which the product had been advertised and sold to me. I was instead told that, if I still wanted the graphics card, I would need to pay approximately €400 more.
I did not accept this and requested a refund.
That is where the situation became even worse...
I was initially told that the refund would be processed by the end of that week. I followed up again by phone and was once more assured that it would be done. The deadline passed, no refund arrived, and since then I have had to repeatedly chase the company for the return of my own money.
I subsequently followed up by email on 14 September and received no response. I have also tried contacting them multiple times using the telephone numbers they provide, again without any meaningful resolution.
What makes this particularly unacceptable is the sequence of events: the company advertised the product at a specific price, accepted almost €1,000 from me on the basis of that listed price, and then afterwards told me that they would not honour the sale unless I paid approximately another €400.
When I declined and accepted their proposed refund instead, they then repeatedly failed to process that refund despite assuring me that it would be done.
This is therefore not a case of a product simply becoming unavailable or going out of stock. The product was advertised and sold to me at one price, my payment was accepted, and I was subsequently told that they would only supply it at a substantially higher price. After I refused, I was left chasing them to recover money that should have been promptly returned.
The communication and handling of this situation have been completely unacceptable.
Based on my experience, I would strongly recommend everyone to stay away from such a "business".
At the time of writing, I am still waiting for the return of almost €1,000.
EDIT: Full amount refunded on 21.09.. Horrible experience