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I bought some Airpods about a week ago and still have no tracking number, and no body answer my mails or WhatsApps.
Reply from 112computador
Hello Ana,
Thank you for sharing your experience with us, and we apologize for any inconvenience caused. We would like to clarify that the product you purchased has a shipping time, as described on our online store, which varies from 1 to 5 business days. Since your order was placed on Saturday, 20/07, the shipping time started counting from Monday, 22/07.
Unfortunately, we were unable to respond earlier due to the municipal holiday in Ovar on 25/07, which affected our company's operations. However, we have great news for you: your order is scheduled to be dispatched tomorrow. We will update you with the status of your order tomorrow.
We sincerely regret any inconvenience this may have caused, but we want to assure you that we are committed to the quality of our service and the satisfaction of our customers. We are here to help and ensure that you receive your order in the best possible way.
We sincerely hope you understand the situation and that we can count on your understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help with whatever you need.
Thank you for your trust and for giving us the opportunity to improve. We hope to continue meeting your expectations.
Best regards,
112 Computador