Swift simple renewal of washing machine insurance. No long winded explanations or process. I was called back twice as I could not take pervious calls. Very polite and friendly. Reasonable price. Thank... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unbelievable service. First visit the engineer clearly laid out the options. When the decision was made the parts were delivered promptly and the second visit organised quickly. The repairs were car... See more
Company replied
Totally amazing company. Have been with them for 5/6 years . Contacted them to report my tumble dryer. The engineer who came out very quickly later deemed it not economical to repair. The replacement... See more
Company replied
I was called by an agent from R&A to make me aware that our washing machine was out of warranty and would. I be interested in taking breakdown cover on it. The agent Darren Wilson was excellent, p... See more
Company replied
Company details
Written by the company
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Contact info
Chandos House, 26 North Street, BN1 1EB, Brighton, United Kingdom
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The engineer arrived exactly when…
The engineer arrived exactly when arranged. Coffee offered because it was so early but he declined. I left him to his work, which he was very quick at and showed me the parts he had had to replace to fix my washing machine. He even replaced my dispenser as he had noticed it was leaking, this was over and above what had been needed. Very polite and very thorough. All in all a great service
29 April 2026
Unprompted review
Reply from Repair & Assure
Dear Rebecca Bartlett
Thank you for your 5-star review!
We’re delighted to hear that our engineer arrived promptly and provided such efficient and thorough service. It’s great to know he was able to quickly diagnose and repair your washing machine, and that replacing the leaking dispenser helped prevent any future issues as well.
Best Regards,
Customer Support
Repair & Assure Limited
Very accommodating company
Very accommodating company. Absolutely gobsmacked to be receiving a new washing machine!!
It is a great washer too!
2 May 2026
Unprompted review
Reply from Repair & Assure
Dear Heather Crofts
Thank you for your 5-star review!
We're so pleased to hear you felt well looked after and that you're happy with your new washing machine. It’s great to know you're enjoying it and that the experience exceeded your expectations.
Best Regards,
Customer Support
Repair & Assure Limited
A very pleasant phone call.
6 May 2026
Unprompted review
Reply from Repair & Assure
Dear Patricia Spiller
Thank you for your 5-star review!
We're pleased to hear you had a very pleasant phone call with our team. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
They went above and beyond and tracked…
They went above and beyond and tracked down the correct pc part for my oven and replaced it with no fuss and now it's back working again yay!
22 April 2026
Unprompted review
Reply from Repair & Assure
Dear Justin Merry,
Thank you for your 5-star review!
We're really pleased to hear that our team went above and beyond to source the correct part for your oven and get it back up and running again with no fuss. It’s great to know everything is working as it should now.
Best Regards,
Customer Support
Repair & Assure Limited
very happy
First time in nine years anything went wrong with the machine. Really nice guy turns up and knows what was wrong by listening to it and fixed it - nice one.
15 April 2026
Unprompted review
Reply from Repair & Assure
Dear Glen Connon,
Thank you for your 5-star review!
We're pleased to hear that, after nine years trouble-free, the issue with your machine was quickly diagnosed and fixed by our engineer. It’s wonderful to know you found him friendly and knowledgeable.
Best Regards,
Customer Support
Repair & Assure Limited
Your engineer did not phone me
Your engineer did not phone me and therefore hasn't done any repairs to my dishwasher. Please arrange another date for this to be done.
6 May 2026
Unprompted review
Reply from Repair & Assure
Dear David Lea
We are very concerned to hear of the issues you've experienced.
In order to carry out a thorough investigation into the matter, we kindly request that you provide us with some additional information.
We would be grateful if you could contact our Complaints Manager at your earliest convenience, either by telephone on 0800 088 2943 or via email at support@repairandassure.com.
We are committed to resolving this issue promptly and professionally, and we look forward to hearing from you.
Best Regards,
Customer Support
Repair & Assure Limited
Great communication with repair &assure
Great communication with repair &assure
Really helpful when washing machine was delivered and installed
Would highly recommend
23 April 2026
Unprompted review
Reply from Repair & Assure
Dear Rick Burgess
Thank you for your 5-star review!
We're so pleased to hear that you were happy with the communication from our team and that the delivery and installation of your washing machine went smoothly.
Best Regards,
Customer Support
Repair & Assure Limited
I would like to say that we had a very…
I would like to say that we had a very good service from the repair team and also very happy with the new machine we had to have so thank you very much for all your help
28 April 2026
Unprompted review
Reply from Repair & Assure
Dear Michael
Thank you for your 5-star review!
We're delighted to hear that you were pleased with the service from our repair team and that you're happy with your new machine as well. Your kind words mean a lot to us, and we’re so glad we could help.
Best Regards,
Customer Support
Repair & Assure Limited
Great company
The man arrived within time slot, he had the problem sorted within an hour. A hair bobble wrapped around the impeller, young man on the phone was courteous and got me a technician to respond within 24hours. I would recommend this company.
16 April 2026
Unprompted review
Reply from Repair & Assure
Dear Moyra Arnison
Thank you for your 5-star review!
We're pleased to hear that the engineer arrived within the expected time slot and was able to resolve the issue quickly. It’s also wonderful to know that our office team provided courteous service and arranged a technician visit within 24 hours.
Best Regards,
Customer Support
Repair & Assure Limited
Once the part to our cooker was in, was fitted in no time.
Very polite and good service.
17 April 2026
Unprompted review
Reply from Repair & Assure
Dear Rosalind Berry,
Thank you for your review!
We're pleased to hear you received polite and good service from our team. Your feedback is greatly appreciated, and we’re glad we could help!
Best Regards,
Customer Support
Repair & Assure Limited
We had a fault with our fridge freezer… excellent service
We had a fault with our fridge freezer and made a call to Repair and Assure , they booked a call from Keegan their engineer who diagnosed the fault and contacted the office to order the parts , they arrived a couple of days later and after a quick call to confirm they had arrived their engineer Keegan arrived and carried out the repair .
He was very professional and extremely polite , he was very knowledgeable and also a tidy worker .
Excellent service , could not fault the service from start to finish . Thank you so much.
27 April 2026
Unprompted review
Reply from Repair & Assure
Dear David Minter,
Thank you for your 5-star review!
We're delighted to hear that your fridge freezer repair was handled smoothly from start to finish and that Keegan provided such professional, polite, and knowledgeable service throughout. It’s great to know the repair process, communication, and turnaround met your expectations, and we’ll be sure to pass your kind comments on to both Keegan and the office team.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent customer service and care…
The response to my issue of broken washing machine, was dealt with promptly. The staff were extremely helpful, polite and understanding. Excellent customer service and care.
6 May 2026
Unprompted review
Reply from Repair & Assure
Dear Anne Westcott,
Thank you for your 5-star review!
We're so pleased to hear that your washing machine issue was dealt with promptly and that our team provided helpful, polite, and understanding service throughout. Delivering excellent customer care is very important to us, so it’s wonderful to know this was reflected in your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Great service
Great service. Came out quick. The lad that fixed the problem was great.
27 April 2026
Unprompted review
Reply from Repair & Assure
Dear Sarah,
Thank you for your 5-star review!
We're delighted to hear you were happy with the quick service and that the engineer did a great job fixing the problem.
Best Regards,
Customer Support
Repair & Assure Limited
The engineer was very helpful and the…
The engineer was very helpful and the appliance part we required was ordered and fitted in no time at all 100% satisfied.
21 April 2026
Unprompted review
Reply from Repair & Assure
Dear Pat Tomlinson,
Thank you for your 5-star review!
We're so pleased to hear that the engineer was helpful and that the part was ordered and fitted quickly for you. It’s great to know you were 100% satisfied with the service provided.
Best Regards,
Customer Support
Repair & Assure Limited
Didn't need any help this time but the…
Didn't need any help this time but the staff that rang me were very pleasant and helpfull on the phone
5 May 2026
Unprompted review
Reply from Repair & Assure
Dear Margaret,
Thank you for your 5-star review!
We're really pleased to hear that even though you didn’t need assistance this time, you still had a positive experience with our team. It’s great to know our staff came across as pleasant and helpful on the phone.
Best Regards,
Customer Support
Repair & Assure Limited
Very helpful and affordable
Very helpful and affordable. Staff very polite and friendly.
5 May 2026
Unprompted review
Reply from Repair & Assure
Dear Mrs Lesley Gardner,
Thank you for your 5-star review!
We're really pleased to hear that you found our service helpful and affordable, and that our team came across as polite and friendly. We always aim to provide great value alongside excellent customer service, so it’s wonderful to know we delivered on that for you.
Best Regards,
Customer Support
Repair & Assure Limited
Reply from Repair & Assure
Dear Michelle Archer,
Thank you for your 5-star review!
We're really pleased to hear that you found our service both polite and efficient. Our team always aims to provide a smooth and professional experience, so it’s great to know we met your expectations.
Best Regards,
Customer Support
Repair & Assure Limited
Amazing
Had a wonderful telephone call from a lovely and polite gentleman and lady, they explain everything clear enough to understand.
1 May 2026
Unprompted review
Reply from Repair & Assure
Dear Miss McPherson,
Thank you for your 5-star review!
We're delighted to hear that you had such a positive experience speaking with our team, and that everything was explained clearly. Providing friendly and easy-to-understand support is very important to us, so it’s great to know this came across.
Best Regards,
Customer Support
Repair & Assure Limited
Found the staff helpful and friendly
Found the staff helpful and friendly. The only problem being their pronunciation of the names in my Welsh address. (No more though than any other non-Welsh person!). If their helplines are as efficient, then I shall be well pleased.
1 May 2026
Unprompted review
Reply from Repair & Assure
Dear Michael Perrett,
Thank you for your 5-star review!
We're really pleased to hear that you found our team helpful and friendly. It’s great to hear you’re happy so far, and we hope our helpline continues to meet your expectations. If there’s anything you need, we’re always here to help.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service
I contacted Repair &assure customer service I had a polite welcome and was in a very efficient manner I renewed my policy as it was due and they extended my payment date to accommodate my financial situation very pleased with the service and I will recommend them to my family and friends
28 April 2026
Unprompted review
Reply from Repair & Assure
Dear Angel,
Thank you for your 5-star review!
We're delighted to hear that you received a polite and efficient service from our customer team, and that they were able to support you with your renewal in a way that suited your circumstances.
It’s especially great to know you’d recommend us to your family and friends — that really means a lot.
Best Regards,
Customer Support
Repair & Assure Limited
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.