Swift simple renewal of washing machine insurance. No long winded explanations or process. I was called back twice as I could not take pervious calls. Very polite and friendly. Reasonable price. Thank... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unbelievable service. First visit the engineer clearly laid out the options. When the decision was made the parts were delivered promptly and the second visit organised quickly. The repairs were car... See more
Company replied
Totally amazing company. Have been with them for 5/6 years . Contacted them to report my tumble dryer. The engineer who came out very quickly later deemed it not economical to repair. The replacement... See more
Company replied
I was called by an agent from R&A to make me aware that our washing machine was out of warranty and would. I be interested in taking breakdown cover on it. The agent Darren Wilson was excellent, p... See more
Company replied
Company details
Written by the company
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Contact info
Chandos House, 26 North Street, BN1 1EB, Brighton, United Kingdom
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The agent with very helpful and…
The agent with very helpful and respectful in his work excellence service
18 May 2026
Unprompted review
Reply from Repair & Assure
Dear Arthur Morgan
Thank you for your 5-star review!
We’re delighted to hear that our agent was helpful, respectful, and delivered excellent service throughout your experience. Providing professional and friendly support is something we take great pride in.
Best Regards,
Customer Support
Repair & Assure Limited
Very helpful and quick
19 May 2026
Unprompted review
Reply from Repair & Assure
Dear Michael Holt
Thank you for your 5-star review!
We’re so pleased to hear you found our service helpful and quick. We really appreciate your support and look forward to helping you again in the future.
Best Regards,
Customer Support
Repair & Assure Limited
I got a hard sell with an unsolicited…
I got a hard sell with an unsolicited call. I claimed it was offering a renewal at a redused price. Tis was untrue as I did not have a previous policy with them.
I called the help line to cancel the policy immediately and to cancel the direct debit. I wait with baited breath to see if every has been cancelled as primised on the phone
18 May 2026
Unprompted review
Reply from Repair & Assure
Dear David Stewart
We are very concerned to hear of the issues you've experienced.
In order to carry out a thorough investigation into the matter, we kindly request that you provide us with some additional information.
We would be grateful if you could contact our Complaints Manager at your earliest convenience, either by telephone on 0800 088 2943 or via email at support@repairandassure.com.
We are committed to resolving this issue promptly and professionally, and we look forward to hearing from you.
Best Regards,
Customer Support
Repair & Assure Limited
The Customer Support Team rang me to…take less money from me
The Customer Support Team rang me to inform me that our cover for our Hotpoint was to be reduced in price. A nice surprise in this day and age. Well done .
14 May 2026
Unprompted review
Reply from Repair & Assure
Dear Andrew Wilson
Thank you for your 5-star review!
We’re delighted our Customer Support Team could provide such a positive surprise by helping reduce the cost of your Hotpoint cover.
Best Regards,
Customer Support
Repair & Assure Limited
The young man was very helpful and gave…
The young man was very helpful and gave me good advice
14 May 2026
Unprompted review
Reply from Repair & Assure
Dear Sandy
Thank you for your 5-star review!
We’re so pleased to hear that you found our team member helpful and that the advice provided was useful. We really appreciate your feedback and look forward to seeing you again soon.
Best Regards,
Customer Support
Repair & Assure Limited
Very courteous and polite
Very courteous and polite. Excellent follow up service also.
14 May 2026
Unprompted review
Reply from Repair & Assure
Dear Thomas
Thank you for your 5-star review!
We’re so pleased to hear that you found our team courteous and polite, and that you were happy with the follow-up service as well. Providing excellent customer care from start to finish is very important to us, and we truly appreciate your support!
Best Regards,
Customer Support
Repair & Assure Limited
The staff were friendly and…
The staff were friendly and professional. They made sure I understood what I was getting for the price. It helped me to relax and knowing I got a good price for the cover.
12 May 2026
Unprompted review
Reply from Repair & Assure
Dear Graham Boulton
Thank you for your review!
We’re delighted to hear that our staff were friendly, professional, and took the time to clearly explain everything included in your cover. It’s great to know you felt relaxed and confident that you received good value for your money.
Best Regards,
Customer Support
Repair & Assure Limited
Renewal of washing machine cover
Renewal of washing machine cover. Staff were concise clear and helpful.
13 May 2026
Unprompted review
Reply from Repair & Assure
Dear R.Smail
Thank you for your 5-star review!
We’re pleased to hear that the renewal process for your washing machine cover was smooth and that our staff were clear, concise, and helpful.
Best Regards,
Customer Support
Repair & Assure Limited
The chap was very courteous and…
The chap was very courteous and professional
13 May 2026
Unprompted review
Reply from Repair & Assure
Dear Harry Harry
Thank you for your 5-star review!
We’re delighted to hear that our engineer was courteous and professional throughout your experience. We truly appreciate your support and are pleased we could provide you with great service.
Best Regards,
Customer Support
Repair & Assure Limited
Was very good and nice he help me out…
Was very good and nice he help me out with everything
13 May 2026
Unprompted review
Reply from Repair & Assure
Dear Joanne
Thank you for your 5-star review!
We’re so pleased to hear you had a great experience. We’re glad we could help you with everything you needed, and your kind words are truly appreciated. We look forward to assisting you again in the future!
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service from The engineer Dan…
Excellent service from The engineer Dan T. I recommend anyone who wants to get their electric appliances repaired to contact Repair and Assure service 😍 Reliable service you can depend on.
21 April 2026
Unprompted review
Reply from Repair & Assure
Dear Mary May Lou Yee Yalovigau
Thank you for your 5-star review!
We’re delighted to hear you had an excellent experience with Dan T. and the Repair and Assure team. Providing reliable, dependable service is always our priority, and your feedback truly means a lot to us.
Best Regards,
Customer Support
Repair & Assure Limited
Trust worthy company.
They introduced theirs selves, very helpful explaining the benefits of being insured with this company, discount for new product on list. Very good would recommend them to friends, family and others.
12 May 2026
Unprompted review
Reply from Repair & Assure
Dear Carol Mcilwaine
Thank you for your review!
We’re pleased to hear our team was helpful and took the time to explain the benefits of your cover clearly. We really appreciate your recommendation and support.
Best Regards,
Customer Support
Repair & Assure Limited
The chap I spoke to was very friendly
The chap I spoke to was very friendly, competent and patient, and knew his stuff! No complaints!
12 May 2026
Unprompted review
Reply from Repair & Assure
Dear John Moores
Thank you for your 5-star review!
We’re pleased to hear our team member was friendly, knowledgeable, and patient throughout your experience.
Best Regards,
Customer Support
Repair & Assure Limited
The gentleman I spoke to was very…
The gentleman I spoke to was very polite and helpful and explained everything fully, would definitely recommend.
12 May 2026
Unprompted review
Reply from Repair & Assure
Dear Scoynes
Thank you for your 5-star review!
We’re delighted to hear our team member was polite, helpful, and took the time to explain everything clearly. We really appreciate your recommendation.
Best Regards,
Customer Support
Repair & Assure Limited
The member of staff was very helpful
The member of staff was very helpful, making it very to get the service I required. They were able to answer my questions that I asked and left me very satisfied.
11 May 2026
Unprompted review
Reply from Repair & Assure
Dear Karen R
Thank you for your 5-star review!
We’re pleased to hear our team member was helpful and able to make arranging your service easy and straightforward. We’re glad all your questions were answered and that you were left satisfied with the service provided.
Best Regards,
Customer Support
Repair & Assure Limited
The gentleman was very helpful
The gentleman was very helpful, polite,courteous and respectful
11 May 2026
Unprompted review
Reply from Repair & Assure
Dear Paul Cheetham
Thank you for your 5-star review!
We’re pleased to hear our engineer was helpful, polite, courteous, and respectful throughout your experience.
Best Regards,
Customer Support
Repair & Assure Limited
This comany is an absolute disgrace
This comany is an absolute disgrace. They tricked me (on the phone with an unsolicited call from them to me) into buying further insurance on my washing machine even though I already have an extended policy. How they got hold of my details I will not know but they were so keen to get hold of my bank account details.... I quickly cancelled the policy when I discovered my existing cover was already in place. No apology from them and I've had to lie about my experience with them on their web-link, otherwise these comments would never be seen by Trustpilot or the general public...
13 April 2026
Unprompted review
Reply from Repair & Assure
Dear Robert Millinship
We are very concerned to hear of the issues you've experienced.
In order to carry out a thorough investigation into the matter, we kindly request that you provide us with some additional information.
We would be grateful if you could contact our Complaints Manager at your earliest convenience, either by telephone on 0800 088 2943 or via email at support@repairandassure.com.
We are committed to resolving this issue promptly and professionally, and we look forward to hearing from you.
Best Regards,
Customer Support
Repair & Assure Limited
My Hotpoint washing machine broke down…
My Hotpoint washing machine broke down May 1st 2026
Ref number RAA165716
I have totally email Repair and Assure LTD from May 1st & May 9th
I have email them
Repair and Assure LTD Service is totally very poor service.
My Hotpoint washing machine has totally broken down.
Its not worth phoning Repair and Assure LTD because they are telling you to Email them
I think I will have to look for a better insurance for Hotpoint washing machine.
1 May 2026
Unprompted review
Reply from Repair & Assure
Dear Jacqui Leonce
We are very concerned to hear of the issues you've experienced.
In order to carry out a thorough investigation into the matter, we kindly request that you provide us with some additional information.
We would be grateful if you could contact our Complaints Manager at your earliest convenience, either by telephone on 0800 088 2943 or via email at support@repairandassure.com.
We are committed to resolving this issue promptly and professionally, and we look forward to hearing from you.
Best Regards,
Customer Support
Repair & Assure Limited
The advisor I spoke to was friendly and…
The advisor I spoke to was friendly and polite and discussed the varying payment options with me.
8 May 2026
Unprompted review
Reply from Repair & Assure
Dear Jan
Thank you for your 5-star review!
We’re pleased to hear our advisor was friendly, polite, and able to clearly explain the payment options available to you.
Best Regards,
Customer Support
Repair & Assure Limited
The booking was quick and punctual
The booking was quick and punctual, the engineer Andy Ward who was very professional knowledgeable and friendly carried out the repair.
We are extremely satisfied with Andy and Repair&Assure for their commitment in resolving this issue and would highly recommend this company for any future repairs.
Kind regards
Kenny.
23 April 2026
Unprompted review
Reply from Repair & Assure
Dear Kenny
Thank you for your 5-star review!
We’re delighted to hear you were happy with the booking process and the service Andy provided. We’ll be sure to pass on your comments to him, and we really appreciate your recommendation.
Best Regards,
Customer Support
Repair & Assure Limited
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