Unbelievable service. First visit the engineer clearly laid out the options. When the decision was made the parts were delivered promptly and the second visit organised quickly. The repairs were car... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was called by an agent from R&A to make me aware that our washing machine was out of warranty and would. I be interested in taking breakdown cover on it. The agent Darren Wilson was excellent, p... See more
Company replied
Engineer arrived at time he said he would be. Diagnosed problem very quickly ordered the replacement parts which arrived the following day. I contacted him to let him know the parts were here and a li... See more
Company replied
From day 1 to the final day of my machine being fixed. Calls were very professional, engineer was 100% , (Dan), Dan explained everything that needed doing to my machine , two call outs , now I have... See more
Company replied
Company details
Written by the company
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Contact info
Chandos House, 26 North Street, BN1 1EB, Brighton, United Kingdom
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great service.
1 July 2026
Unprompted review
Reply from Repair & Assure
Dear Sonya Taylor
Thank you for your 5-Star review!
We're delighted to hear you received great service. We really appreciate your feedback and look forward to helping you again in the future.
Best Regards,
Customer Support
Repair & Assure Limited
I received a call from R/A earlier…
I received a call from R/A earlier today. The Dude was so Polite and explained everything to me. Regarding cover on my wash machine at just under £10 Monthly. Sounded Great. Then he also explained I can get cover on my TV too. Which is a Blessing. The call gave me peace of mind and it's much appreciated to have Cover on my washer and TV.
30 June 2026
Unprompted review
Reply from Repair & Assure
Dear Green Machine
Thank you for your 5-Star review!
We're delighted to hear that our team member provided such polite and clear service, helping you understand your options and giving you peace of mind. It's great to know you're happy with the Service Plans for both your washing machine and TV.
Best Regards,
Customer Support
Repair & Assure Limited
I spoke to someone called Zoe who was…
I spoke to someone called Zoe who was very helpful and polite and understood every thing, I'm very grateful for the help I'll be getting. Thanks to the team.
30 June 2026
Unprompted review
Reply from Repair & Assure
Dear Peter
Thank you for your 5-Star review!
We're delighted to hear that Zoe was so helpful, polite, and took the time to understand everything you needed. We'll be sure to pass your kind words on to her—they'll mean a lot. We're also grateful for your thanks to the team and are pleased we could support you.
Best Regards,
Customer Support
Repair & Assure Limited
Reply from Repair & Assure
Dear James Graham
Thank you for your review!
We're so pleased to hear you found our team helpful and friendly. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Renewal of insurance.
Very happy with the service that i received, i didn't realise my contract was nearly up, where has the time gone , when i received a phone call asking if i wished to carry on with it, and was everything still in working order and ok and no problems with the item, not only that but my payment reduced to, WOO HOO, you don't get many company doing that, so win win for me, great service, great company and very good manners too. A 10/10 from me.
26 June 2026
Unprompted review
Reply from Repair & Assure
Dear Mandy
Thank you for your 5-Star review!
We're delighted to hear that our team contacted you at the right time, answered your questions, and made the renewal process so straightforward. We really appreciate your kind words about our service and our team, and your 10/10 rating means a great deal to us.
Best Regards,
Customer Support
Repair & Assure Limited
Having used these on previous appliance…
Having used these on previous appliance I have now continued to use them for my upgraded appliance
26 June 2026
Unprompted review
Reply from Repair & Assure
Dear Sarah Flavell
Thank you for your 5-Star review!
We're delighted to hear you've chosen to keep using our services with your new appliance. It means a lot to us that you've had such a positive experience, and we appreciate your loyalty.
Best Regards,
Customer Support
Repair & Assure Limited
I was very happy with the customer…
I was very happy with the customer service and the person i spoke with was very helpful
26 June 2026
Unprompted review
Reply from Repair & Assure
Dear Tracey Gallagher
Thank you for your review!
We're so pleased to hear that you were happy with our customer service and that the person you spoke with was able to help. We really appreciate you taking the time to share your experience, and we look forward to helping you again in the future.
Best Regards,
Customer Support
Repair & Assure Limited
Told me what I needed to know quickly…
Told me what I needed to know quickly and efficiently and backed up with follow on email.
24 June 2026
Unprompted review
Reply from Repair & Assure
Dear T White
Thank you for your 5-Star review!
We're pleased to hear that our team was able to provide the information you needed quickly and efficiently, and that the follow-up email was helpful. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Best Regards,
Customer Support
Repair & Assure Limited
As a customer of Repair and Assure for…
As a customer of Repair and Assure for many years now I think the service and communication is first class. No hesitation in arranging repairs or replacement of the broken goods. Taking out new cover on the appliance is so easy and straightforward.
25 June 2026
Unprompted review
Reply from Repair & Assure
Dear Mrs Diane Owen
Thank you for your 5-Star review!
Thank you for your continued loyalty and for taking the time to leave such a thoughtful review. We're delighted to hear that you've consistently experienced first-class service and communication over the years. It's great to know that arranging repairs or replacements has been straightforward, and that you've found taking out new cover quick and easy.
Best Regards,
Customer Support
Repair & Assure Limited
Extremely friendly customer service and…
Extremely friendly customer service and very helpful. Made everything easy and straightforward.
25 June 2026
Unprompted review
Reply from Repair & Assure
Dear Hollie
Thank you for your 5-Star review!
We're delighted to hear that you found our customer service friendly and helpful. Making the process as easy and straightforward as possible is exactly what we aim for, so it's wonderful to know we achieved that for you.
Best Regards,
Customer Support
Repair & Assure Limited
The caller dealt with my request…
The caller dealt with my request efficiently and quickly.
24 June 2026
Unprompted review
Reply from Repair & Assure
Dear David
Thank you for your review!
We're pleased to hear that your request was handled quickly and efficiently. Providing a smooth and straightforward experience is important to us, and we appreciate your feedback.
Best Regards,
Customer Support
Repair & Assure Limited
It was great the agent Darren bishop…
It was great the agent Darren bishop was extremely kind and explained everything and saved me money too I would definitely recommend them to friends and family 😊
24 June 2026
Unprompted review
Reply from Repair & Assure
Dear Caroline Lucas
Thank you for your 5-Star review!
We're delighted to hear that Darren provided such kind and helpful service, taking the time to explain everything clearly and helping you save money. It's great to know that you would recommend us to your friends and family.
We'll be sure to pass your kind feedback on to Darren.
Best Regards,
Customer Support
Repair & Assure Limited
I have spoken to Adam
I have spoken to Adam, and he was very patient and willing to answer my questions. The price quoted was good, compared with other companies.
Customer service was courteous, I understood the way things was explained also the speed at which things were accomplished.
23 June 2026
Unprompted review
Reply from Repair & Assure
Dear Anthony Marriott
Thank you for your 5-Star review!
We're delighted to hear that Adam was patient, helpful, and took the time to answer all of your questions. It's also great to know that you found our pricing competitive and that our customer service was courteous, clear, and efficient throughout the process.
Best Regards,
Customer Support
Repair & Assure Limited
I was called by an agent from R&A to take up an attractive deal on a washing machine for breakdown insurance.
I was called by an agent from R&A to make me aware that our washing machine was out of warranty and would. I be interested in taking breakdown cover on it.
The agent Darren Wilson was excellent, personable, helpful and more important, patient with me. He explained the deal to me in great detail and that there would be a price reduction from £12+ to £9+.
He also also told me of an excellent deal they were doing on tv’s and again I was happy to take this up.
Thank you R&A and thank you Darren - I would have no issues in recommending your Company and services.
Michael Waller
23 June 2026
Unprompted review
Reply from Repair & Assure
Dear Michael Waller
Thank you for your 5-Star review!
We're delighted to hear that Darren provided such helpful, friendly, and patient service, taking the time to explain your cover options and savings clearly. We're also pleased that you were able to take advantage of our TV protection offer.
We'll be sure to pass your kind comments on to Darren – he'll be delighted to receive your feedback.
Best Regards,
Customer Support
Repair & Assure Limited
Taken money when told to cancel…
Taken money when told to cancel policies numerous times. Now can't call them to sort it as phone numbers don't work!!!!
20 June 2026
Unprompted review
Reply from Repair & Assure
Dear Lise
We are very concerned to hear of the issues you've experienced.
In order to carry out a thorough investigation into the matter, we kindly request that you provide us with some additional information.
We would be grateful if you could contact our Complaints Manager at your earliest convenience, either by telephone on 0800 088 2943 or via email at support@repairandassure.com.
We are committed to resolving this issue promptly and professionally, and we look forward to hearing from you.
Best Regards,
Customer Support
Repair & Assure Limited
The service was so fast after I rang…
The service was so fast after I rang and reported a fault with my washing machine. The engineer was prompt polite and knowledgeable . I would definitely recommend them
16 June 2026
Unprompted review
Reply from Repair & Assure
Dear Gail Grainger
Thank you for your 5-Star review!
We're pleased to hear that your washing machine fault was dealt with quickly and that our engineer arrived promptly, was courteous, and provided knowledgeable service. Your recommendation means a great deal to us, and we're delighted we could help.
Best Regards,
Customer Support
Repair & Assure Limited
The customer service was really great…
The customer service was really great and very helpful and pleasant to talk to they are not all business they are great to talk to staff and the service
19 June 2026
Unprompted review
Reply from Repair & Assure
Dear Matthew Martin
Thank you for your 5-Star review!
We're delighted to hear that you had a great experience with our team. Providing helpful, friendly service is very important to us, and it's wonderful to know that our staff made you feel comfortable and well looked after.
Best Regards,
Customer Support
Repair & Assure Limited
Had a great phone call with Shaun Heath…
Had a great phone call with Shaun Heath who was very knowledgeable and explained everything I needed to know about in an easy to understand way.
Also suggested ways to sort out some problems every washing machine has at some point.
For example if you have bit of a smell when using only 40 degrees as a normal temperature for washing, do a hot 90 degree wash. Also calgon is always helpful to use in an empty machine Also a hot temperature only helps.
Shannon Heath thanks so much for your genuinely polite and appreciate your help and advice. 👍
15 June 2026
Unprompted review
Reply from Repair & Assure
Dear Stephen Warren
Thank you for your 5-Star review!
We're delighted to hear that Shaun was able to explain everything clearly and provide helpful advice for maintaining your washing machine. We'll be sure to pass on your kind words to him. We really appreciate your feedback and are always here if you need any further assistance.
Best Regards,
Customer Support
Repair & Assure Limited
Friendly staff and if u have a problem…
Friendly staff and if u have a problem it's solved guick phone call on 10th 11th June im not sure but 1 off them days friendly staff
10 June 2026
Unprompted review
Reply from Repair & Assure
Dear Karen mc grsth
Thank you for your 5-Star review!
We're pleased to hear that you found our staff friendly and that any issues were resolved quickly with a phone call. Providing helpful and efficient service is very important to us.
Best Regards,
Customer Support
Repair & Assure Limited
I have no regrets choosing this company…
I have no regrets choosing this company staff very polite and helpful. I would recommend to my friends
11 June 2026
Unprompted review
Reply from Repair & Assure
Dear Patricia
Thank you for your 5-Star review!
We are delighted to hear that you had a positive experience with our team and found our staff polite and helpful throughout the process. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback.
Best Regards,
Customer Support
Repair & Assure Limited
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