Unbelievable service. First visit the engineer clearly laid out the options. When the decision was made the parts were delivered promptly and the second visit organised quickly. The repairs were car... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was called by an agent from R&A to make me aware that our washing machine was out of warranty and would. I be interested in taking breakdown cover on it. The agent Darren Wilson was excellent, p... See more
Company replied
Engineer arrived at time he said he would be. Diagnosed problem very quickly ordered the replacement parts which arrived the following day. I contacted him to let him know the parts were here and a li... See more
Company replied
From day 1 to the final day of my machine being fixed. Calls were very professional, engineer was 100% , (Dan), Dan explained everything that needed doing to my machine , two call outs , now I have... See more
Company replied
Company details
Written by the company
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Contact info
Chandos House, 26 North Street, BN1 1EB, Brighton, United Kingdom
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were very friendly & went out…
The staff were very friendly & went out of their way to help me & dealt with me 1st time when I was contacted, best place to be insured with would never change them I am 100% happy with them great to deal with & respect given at all times brilliant service new machine given & fantastic service in every way
26 June 2026
Unprompted review
Reply from Repair & Assure
Dear Rosaline Price
Thank you for your 5-Star review!
We're absolutely delighted to hear how happy you are with the service you received. It's fantastic to know our team were friendly, helpful, and able to resolve everything for you the first time. We're also pleased that you're happy with your replacement machine and that you felt respected and supported throughout the process. Your kind words and loyalty mean so much to us, and we truly appreciate your recommendation.
Best Regards,
Customer Support
Repair & Assure Limited
Yes at least it got fixed and i have…
Yes at least it got fixed and i have now got a problem with the door the rubber has a hole in it
21 July 2026
Unprompted review
Reply from Repair & Assure
Dear Jane Mckay
Thank you for your 5-Star review!
We're pleased to hear your original issue was resolved, but we're sorry to learn you're now experiencing a problem with the door seal. Please get in touch with our customer service team at your earliest convenience so we can look into this for you and do our best to help.
Best Regards,
Customer Support
Repair & Assure Limited
Customer service I give them 100%
The staff were very helpful and friendly,it was a quick and easy process very happy
4 August 2026
Unprompted review
Reply from Repair & Assure
Dear Lyn Mcguiness
Thank you for your 5-Star review!
We're delighted to hear that you found our team helpful and friendly, and that the whole process was quick and easy. Your feedback means a lot to us, and we're so pleased you were happy with the service you received.
Best Regards,
Customer Support
Repair & Assure Limited
Quick to respond to my call
Quick to respond to my call, prompt visit by engineer who condemned the w/machine. Range of replacement options poor and had to pay a significant excess to get an equivalent replacement. Moderate wait for the replacement to be installed, the installation fitters were excellent
18 June 2026
Unprompted review
Reply from Repair & Assure
Dear Cliff Cork
Thank you for your review!
We're delighted to hear that we were able to respond quickly to your call and arrange a prompt visit from one of our engineers. It's also wonderful to know that our installation team provided excellent service and made a positive impression.
Best Regards,
Customer Support
Repair & Assure Limited
My issues were dealt with very quickly…
My issues were dealt with very quickly and easily. Thank you 😊
7 July 2026
Unprompted review
Reply from Repair & Assure
Dear Beverley
Thank you for your 5-Star review!
We're so pleased to hear your issue was resolved quickly and easily. Providing fast, efficient service is what we aim for, and we really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Had a problem with my Samsung Washing…
Had a problem with my Samsung Washing machine. One quick call to Repair and Assure and an engineer was organised. The chap came out the next day, identified the problem, ordered the replacement part and the washing machine was up and running within 4 days of the initial call. Fantastic service and the engineer was friendly and knowledgeable.
4 August 2026
Unprompted review
Reply from Repair & Assure
Dear Simon Reed
Thank you for your 5-Star review!
We're delighted to hear that the whole process, from arranging the engineer's visit to completing the repair, was quick and hassle-free. It's great to know our engineer's friendly, knowledgeable service made such a positive impression.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service very professional…
Excellent service very professional repair successfully with no issues
29 July 2026
Unprompted review
Reply from Repair & Assure
Dear Harold Artiss
Thank you for your 5-Star review!
We're delighted to hear you were happy with our service and that the repair was completed successfully without any issues.
Best Regards,
Customer Support
Repair & Assure Limited
Reply from Repair & Assure
Dear Brain Emmett
Thank you for your 5-Star review!
We're so pleased to hear that you're happy with the service you received. Your feedback means a lot to us, and we appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Very pleasant and respectful when…
Very pleasant and respectful when spoken to. Great customer service. Never made to feel rushed, options given leaving you in control through each step.
27 July 2026
Unprompted review
Reply from Repair & Assure
Dear S C
Thank you for your 5-Star review!
We're so pleased to hear that you found our team pleasant, respectful, and helpful throughout your experience. It's important to us that every customer feels comfortable, informed, and in control of their options, so we're delighted to know that's exactly how you felt.
Best Regards,
Customer Support
Repair & Assure Limited
I was dealt with great customer service…
I was dealt with great customer service at all times through out the phone call also they explained in detail I'm very satisfied with everything that I was told through out the call
29 July 2026
Unprompted review
Reply from Repair & Assure
Dear Miss Perry
Thank you for your 5-Star review!
We're delighted to hear that you received great customer service and that our team took the time to explain everything clearly throughout your call. It's wonderful to know you felt informed and satisfied with the support you received.
Best Regards,
Customer Support
Repair & Assure Limited
The staff who called today were helpful…
The staff who called today were helpful and polite to extend my year washer policy , didn’t take 5 minutes , then got a back up call to see if I was happy with the policy I took out
28 July 2026
Unprompted review
Reply from Repair & Assure
Dear Mark Heath
Thank you for your 5-Star review!
We're delighted to hear that our team was helpful and polite when assisting you with renewing your Service Plan. It's great to know the process was quick and straightforward, and that our follow-up call gave you added confidence in your Service Plan.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent company with great customer…
Excellent company with great customer service. Great communication (letter, email & via phone) to advise on renewal. I normally pay monthly DD but gave me options of paying in one payment for the year saving an amazing over £45 !! Lovely agent James who was very professional, friendly and very courteous, explaining the policy etc. highly recommended
24 July 2026
Unprompted review
Reply from Repair & Assure
Dear Sue Plews
Thank you for your 5-Star review!
We're delighted to hear you received excellent customer service and found our renewal communications clear and helpful.
We'll be sure to pass your kind words on to James. He'll be thrilled to know his professionalism, friendliness, and thorough explanation of your Service Plan made such a positive impression.
Best Regards,
Customer Support
Repair & Assure Limited
Quick and painless I have had no drama…
Quick and painless I have had no drama with this company .
22 July 2026
Unprompted review
Reply from Repair & Assure
Dear Michael
Thank you for your 5-Star review!
We're so pleased to hear your experience was quick, painless, and drama-free. That's exactly the kind of service we aim to provide. We really appreciate you taking the time to share your feedback and look forward to helping you again in the future!
Best Regards,
Customer Support
Repair & Assure Limited
Great Service
A good company to deal with, they explain everything, what is covered and what is not, staff are always friendly and helpful, policy prices are good, if you need a repair done, the service is fast and professional. Thanks
30 June 2026
Unprompted review
Reply from Repair & Assure
Dear John Rouse
Thank you for your 5-Star review!
We're delighted to hear you've had such a positive experience with our team and that you found the Service Plan, pricing, and service to be friendly, clear, and professional. We really appreciate your kind words and your continued support.
Best Regards,
Customer Support
Repair & Assure Limited
Good price for cover but not had to use…
Good price for cover but not had to use it yet
19 July 2026
Unprompted review
Reply from Repair & Assure
Dear James Ronald
Thank you for your 5-Star review!
We're delighted to hear you found our Service Plan to be good value for money. If you ever do need to use our services in the future, our team will be here and ready to help.
Best Regards,
Customer Support
Repair & Assure Limited
The staff who rang were polite and…
The staff who rang were polite and explained clearly the yearly plan for repairs, if my new washer/dryer needs it.
Monthly installments.
17 July 2026
Unprompted review
Reply from Repair & Assure
Dear Elspeth Bridge
Thank you for your 5-Star review!
We're delighted to hear our team explained the Service Plan clearly and provided friendly service. We appreciate your feedback and look forward to helping you in the future if you ever need us.
Best Regards,
Customer Support
Repair & Assure Limited
I was very happy with the way I was…
I was very happy with the way I was treated on the phone and they said I need a new tv I was surprised when they said I meeded a new one
10 July 2026
Unprompted review
Reply from Repair & Assure
Dear Mr Stoker
Thank you for your 5-Star review!
We're really pleased to hear that you were happy with the way you were treated over the phone.
We understand that being told you need a new TV can come as a surprise. Our team always aims to provide honest advice based on the fault reported and the results of our troubleshooting.
Best Regards,
Customer Support
Repair & Assure Limited
Service warranty…
Contacted by Aaron today to inform me my warranty had expired and offered renewal. Process was straight forward and emails confirming contract etc followed as promised. Thanks
3 July 2026
Unprompted review
Reply from Repair & Assure
Dear Robbie Heughan
Thank you for your 5-Star review!
We're delighted to hear that Aaron made the renewal process straightforward and kept you informed every step of the way. It's great to know you received all the confirmation emails as promised.
Best Regards,
Customer Support
Repair & Assure Limited
Friendly and helpfull
2 July 2026
Unprompted review
Reply from Repair & Assure
Dear Gary Irmscher
Thank you for your 5-Star review!
We're delighted to hear you found our team friendly and helpful. We really appreciate your feedback and look forward to helping you again whenever you need us.
Best Regards,
Customer Support
Repair & Assure Limited
Friendly and informative service.
Spoke to a very friendly and informative Darren today regarding the Beko cooker service cover. He went through everything I needed to know regarding the insurance cover. A real pleasure speaking to Darren.
2 July 2026
Unprompted review
Reply from Repair & Assure
Dear Dave Du Toit
Thank you for your 5-Star review!
We're so pleased to hear that Darren was friendly, informative, and took the time to explain everything about your Beko cooker Service Plan. We'll be sure to pass your kind words on to him.
Best Regards,
Customer Support
Repair & Assure Limited
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.