RentalCover.com Reviews 

22,776
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently found the claim process straightforward and easy, praising the simplicity of submitting documents. Many were impressed by remarkably fast approval and refund times, with payments typically received quickly and without hassle, often appearing in bank accounts within a week. Overall, consumers expressed high satisfaction with the exceptional service, recommending the company for its efficiency and peace of mind. However, some customers noted difficulties with the claims process, mentioning instances where approved claims remained unpaid or unresolved. A few reviewers also experienced slow communication, reporting long waits for responses or a lack of follow-up.

What people talk about most

Claim

People report positive experiences with claim, often highlighting the ease and speed of the process. Many... See more

Service

Consumers find service to be positive, with many expressing satisfaction with the quick turnaround time and... See more

Payment

Reviewers highlight positive aspects of payment, with many customers expressing satisfaction with the speed... See more

Response time

Customers had positive experiences with response times, with many expressing satisfaction with the quick... See more

Refund

Reviewers mention positive feedback about refund, highlighting the ease and speed of the process. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been customer of rentalcover.com many times and always appreciated there simple buying process. First time I had experience in filing claim through their website. It was quite detailed, clearly... See more

Rated 5 out of 5 stars

Normally I skip insurance or just rely on the built in insurance on my credit card. But luckily, on my trip to Greece I decided that, due to the perilous driving conditions, it would be worth it for a... See more

Rated 5 out of 5 stars

After some scratches while returning the rented vehicle to the rental company, I have been charged more than 2000 Euro for fixes. Thanks god I had rentalcover covering this rental. The process was eas... See more

Rated 5 out of 5 stars

Brilliant company to deal with. We needed to make a claim, after Green Motion stated we damaged the hire car ( we do not believe we did, and would never use them again) We filled in a very strait... See more


Company details

  1. Insurance Agency
  2. Auto Insurance Agency

Written by the company

RentalCover.com provides complete protection for your rental vehicle, at a fraction of the cost charged by rental car companies. We offer much better car hire coverage with zero excess. Be fully covered with no exclusions unlike other waivers offered where a customer would usually need to pay significantly more to cover windscreen, keys, underbody, tires etc. Our claims are processed in 1-3 days plus we have a 100% free cancellation guarantee up until 24h before pick-up.

Don’t let rental car damage cost you thousands!

Written by the company

Get full bumper-to-bumper protection with $0 deductible for any rental car or car share or motorhome worldwide for $134 less† than Collision Damage Waiver at the rental desk.
RentalCover.com provides complete protection against theft and costly damage to your rental vehicle, at a significant savings to the rates charged by rental car companies. Get the peace of mind that comes from knowing that a small scrape won’t turn into thousands of dollars of repair costs and fees. We provide even more complete protection than the loss or collision damage waiver offered by leading rental car companies, at a fraction of the price.
Compatible with ANY rental car company WORLDWIDE!

50% cheaper than the insurance offered at the rental desk

If you find a cheaper policy just email us the quote and we will beat it.

If you find a cheaper policy just email us the quote and we will beat it.
We also have an unconditional return policy, you can modify, extend/reduce and cancel any policy before the trip commencement date and receive a full refund.

Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(22,776)

6,197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Valencia 2026

I love in America, had an accident in Valencia, Spain while on vacation. I am very much appreciative that the rental company suggested that I insure the vehicle. I was alerted by the insurance company immediately after the car rental company alerted them. The instructions to submit my claim were very clear, concise and easy to follow. My claim was paid in 48 hours...no further questions were asked. Thank you for your diligence.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a car accident and your company…

I had a car accident and your company paid out the entire amount to me that the fraudulent Car Company overcharged I do not wish this upon anyone but your company held up your contract and paid me out but WOODFORD CAR RENTAL IN South Africa is the worst most dishonest company i have ever dealt with. Thank you for honoring your contract.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy and Incredibly Fast

We had to make claim, and Rental Cover made it easy, and they were incredibly prompt about assessing the claim and paying us for it. Within 48 hours, we had reimbursement money in our account. What a relief! We will you Rental Cover again and would highly recommend them to anyone!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Rental cover!

I am very glad I took a rental cover for the car in Mallorca! The car rental office in Mallorca charged me incorrectly for something but I couldn’ proove I was right. It took me some time to upload all the documents, contract, invoice etc but then I recieved the amount wirhin 2 days. It is not the first time I took the rental cover but the first time I had to use it and now for sure I will continue to take it always.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Incredibly impressed with how smooth…

Incredibly impressed with how smooth and trouble free this service provision was.

I’d read the instructions from their website before speaking to the rental company so I had the documents I needed, submitted my claim online quite easily, instantly had verification that it was received, a couple hours later advised it was approved, and within a total of 6 hours, I received payment. I’d actually managed to have the claim processed and paid faster than the rental company processing the charge to my card - which is incredible. Exceptionally impressed and reassured I will use this service again!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

The after service from RentalCover was exceptional. I was unsure about claiming for damage underneath the vehicle which was pointed out after my rental car was returned which I had not noticed when the contract began. I also could not be certain that damage had been caused during the rental. However I made a claim as the charge had been deducted from my deposit. The required information was sent and the claim accepted and paid to me without delay. I could not be happier with the outcome and would recommend this company to anyone, rather than taking out usually exorbitant costs from rental companies who will also challenge any claims.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

This is the second time I am writing…

This is the second time I am writing regarding my claim with RentalCover.co. I re‑uploaded all required documents on 4 July 2026 that I have submitted before, yet I have received no response since then. No updates from email, no replies through the system, and there is no telephone number available to contact your team directly.

This claim has already been ongoing for more than two months, and the lack of communication is unacceptable. I expect a proper reply by next week.

4 July 2026
Unprompted review
RentalCover.com logo

Reply from RentalCover.com

Hi Chor,

Thanks for your feedback, we understand delays can be frustrating.

Updates on your claim are sent to the email linked to your XCover Account. We recommend checking your inbox and spam folders, or logging in to your account to view the latest status.

If you’re still unable to find any updates, please contact us via our via our support form (https://rentalcover.com/help/about-your-cover/how-to-contact-us) and include reference TP-7512892 so we can review this directly.

The Rental Cover Team

Rated 5 out of 5 stars

Got scammed by the car hire company (OK…

Got scammed by the car hire company (OK Mobility in Rhodes).
They made scratches on the car when we were waiting at the car return with our back to the car, and charged us 660 euro for the damage. RentalCover covered the full amount. Very happy with them.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with rental cover

Very happy with rental cover! The paperwork and process were straightforward and the claim was promptly settled. I agree with other customers that Car Italy Rental co. seems they are running a scam. Claiming excess for pre-existing scratches. I support also other customers indicating that Insurers need to stop it.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Car damage when parked

Forms easy to fill in.
Put claim in the day I got back to England.
The next day heard back saying claim agree.
Money fully paid back into account.

Well worth taking insurance out

9 July 2026
Unprompted review
Rated 5 out of 5 stars

It's easy to claim

It's easy to claim, as long as you submit all the required documents and supporting evidence. As long as it wasn't caused by dangerous or reckless driving, I believe there's about a 90% chance the claim will be approved, and the process is quite efficient.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

It was so easy

I didn't expect it, but I was paid within one day after providing the contract I had with the car rental company and a photo of the damage I had sustained. Thank you very much!

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience for me

I have been trying to reach out to customer service for 5 days with 0 response to amend an email typo error, payment has been taken and 0 communication from the company themselves! Extremely disappointed, I am still waiting for a response from them

14 July 2026
Unprompted review
RentalCover.com logo

Reply from RentalCover.com

Hi Evan,

Thanks for your feedback, we’d like to look into this properly.

We weren’t able to locate your case based on the details here. Please contact us via our support form (https://www.xcover.com/en-us/contact-us) and include reference TP-7510722 so we can link your request to this review.

To help us find your policy quickly, you can include one of the following:

– Policy or booking reference (ending in INS)
– Partner reference number
– Email used at purchase

Once we have this, we’ll review your case and follow up.

The XCover Team

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