RentalCover.com Reviews 

22,786
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently found the claim process straightforward and easy, praising the simplicity of submitting documents. Many were impressed by remarkably fast approval and refund times, with payments typically received quickly and without hassle, often appearing in bank accounts within a week. Overall, consumers expressed high satisfaction with the exceptional service, recommending the company for its efficiency and peace of mind. However, some customers noted difficulties with the claims process, mentioning instances where approved claims remained unpaid or unresolved. A few reviewers also experienced slow communication, reporting long waits for responses or a lack of follow-up.

What people talk about most

Claim

People report positive experiences with claim, often highlighting the ease and speed of the process. Many... See more

Service

Consumers find service to be positive, with many expressing satisfaction with the quick turnaround time and... See more

Payment

Reviewers highlight positive aspects of payment, with many customers expressing satisfaction with the speed... See more

Response time

Customers had positive experiences with response times, with many expressing satisfaction with the quick... See more

Refund

Reviewers mention positive feedback about refund, highlighting the ease and speed of the process. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been customer of rentalcover.com many times and always appreciated there simple buying process. First time I had experience in filing claim through their website. It was quite detailed, clearly... See more

Rated 5 out of 5 stars

Normally I skip insurance or just rely on the built in insurance on my credit card. But luckily, on my trip to Greece I decided that, due to the perilous driving conditions, it would be worth it for a... See more

Rated 5 out of 5 stars

After some scratches while returning the rented vehicle to the rental company, I have been charged more than 2000 Euro for fixes. Thanks god I had rentalcover covering this rental. The process was eas... See more

Rated 5 out of 5 stars

Brilliant company to deal with. We needed to make a claim, after Green Motion stated we damaged the hire car ( we do not believe we did, and would never use them again) We filled in a very strait... See more


Company details

  1. Insurance Agency
  2. Auto Insurance Agency

Written by the company

RentalCover.com provides complete protection for your rental vehicle, at a fraction of the cost charged by rental car companies. We offer much better car hire coverage with zero excess. Be fully covered with no exclusions unlike other waivers offered where a customer would usually need to pay significantly more to cover windscreen, keys, underbody, tires etc. Our claims are processed in 1-3 days plus we have a 100% free cancellation guarantee up until 24h before pick-up.

Don’t let rental car damage cost you thousands!

Written by the company

Get full bumper-to-bumper protection with $0 deductible for any rental car or car share or motorhome worldwide for $134 less† than Collision Damage Waiver at the rental desk.
RentalCover.com provides complete protection against theft and costly damage to your rental vehicle, at a significant savings to the rates charged by rental car companies. Get the peace of mind that comes from knowing that a small scrape won’t turn into thousands of dollars of repair costs and fees. We provide even more complete protection than the loss or collision damage waiver offered by leading rental car companies, at a fraction of the price.
Compatible with ANY rental car company WORLDWIDE!

50% cheaper than the insurance offered at the rental desk

If you find a cheaper policy just email us the quote and we will beat it.

If you find a cheaper policy just email us the quote and we will beat it.
We also have an unconditional return policy, you can modify, extend/reduce and cancel any policy before the trip commencement date and receive a full refund.

Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(22,786)

6,197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have used RentalCover now on about six occasions

I have used RentalCover now on about six occasion whilst travelling both domestic and international - luckily I have not had to use it - but the website is really easy to navigate the and charges are far less than the insurance policies the rental company offer.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and advice

Excellent service and advice. Response time to email was swift and greast advice. Able to have processing completed the next day without any issues. Policy rewceived within 2 minutes of finalising payment.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Ghosted by support

Rentalcover (though Booking.com) provided us with coverage that was insufficient to cover the vehicle that we selected. This resulted in surprise last-minute charges at vehicle pick-up as we had to purchase coverage from the rental agency to have the vehicle released. When I contacted RentalCover.com support, they ghosted me after their first response and have never responded to my follow-ups providing them additional information that they requested (nor to follow-ups asking for response).

Because of the deposit/return structure of booking through a 3rd party, I still don't know if I will be double-charged for vehicle protection.

6 July 2026
Unprompted review
RentalCover.com logo

Reply from RentalCover.com

Hi Alex,

Thanks for your feedback, we understand delays can be frustrating.

Updates on your claim are sent to the email linked to your XCover Account. We recommend checking your inbox and spam folders, or logging in to your account to view the latest status.

If you’re still unable to find any updates, please contact us via our via our support form (https://rentalcover.com/help/about-your-cover/how-to-contact-us) and include reference TP-7528983 so we can review this directly.

The Rental Cover Team

Rated 1 out of 5 stars

Accident on Vacation

Here's a more polished version of your review that keeps your experience and warning clear while avoiding statements that could be interpreted as asserting facts beyond your personal experience.

**My Experience with RentalCover.com**

Based on my personal experience, I cannot recommend RentalCover.com.

I have been trying to resolve a claim since **January**, and as of **July**, I have still not received any payment. Throughout the process, I have found the claims handling to be slow, frustrating, and difficult. In my experience, communication has been unhelpful, and I have repeatedly been asked for additional information without reaching a resolution.

The insurance was purchased through **RentalCover.com** as part of an **Expedia** booking with **Flexways**. I expected the claims process to be straightforward, but that has not been my experience.

If you are considering purchasing rental car insurance, I encourage you to carefully research your options. Based on my experience, I would choose coverage directly at the rental counter or through another provider instead.

This review reflects my personal experience and opinion, and I hope it helps others make an informed decision.

24 January 2026
Unprompted review
RentalCover.com logo

Reply from RentalCover.com

Hi Naomi,

Thanks for your feedback.

Your case has been escalated to our Complaints team for a full review. They will assess your case end-to-end and contact you directly with the outcome.

The RentalCover Team

Rated 5 out of 5 stars

We had a dent on our rental vehicle…

We had a dent on our rental vehicle while on vacation and had RentalCover insurance. The claim process was seamless and we got the complete refund withing 3 business days once we provided all the information required for the process like photos of the dent, in detail repair bill, etc.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

A seemless process throughout

A seemless process throughout, very fast response in approving my claim and making the payout, received approval and payment within seven days. Very refreshing to deal with a company that does what it says it will do. Will use them again and totally recommend them.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

I had to make a claim with RentalCover

I had to make a claim with RentalCover, and the whole process was incredibly simple and straightforward. I was able to complete the claim in just 5–10 minutes, and they reimbursed the full amount I requested without any hassle.

They'll definitely be my go-to insurer whenever I rent a vehicle abroad. I wouldn't hesitate to recommend them to anyone looking for reliable rental car insurance.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I hired a vehicle through an online hire site that offered insurance through RentalCover.com however when I got to the counter they told me to be careful of online insurance and had to pay another $150 in insurance through Europcar and on return was told that I had put a chip in the window but wasn't covered as I had a $1500 excess and the windscreen was $1000, went through the fairly simple process of claiming through RentalCover and received a few emails telling me that my claim was being processed and a few days later recieved full payment. Would highly recommend these guys for affordable cover.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Your service was absolutely amazing

Your service was absolutely amazing. I had a claim, very friendly to fulfill all the papers required. Then the o.k.
was very quick and transfer in the bank after one single day.
I didn't believe that it could be so easy, quick and so efficient. I'm using yr services quit for a while and hoping to have the opportunity to use it for a long time in the future.
Well done
Raphy
Jerusalem

20 July 2026
Unprompted review
Rated 5 out of 5 stars

so easy to use the app and the price…

so easy to use the app and the price for insuring your rental car is much much cheaper than paying at the counter....i use them all the time....the rental coverage is better than the car company if you were to use them....

20 July 2026
Unprompted review

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