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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as beautiful, unique, and meaningful keepsakes. Many highlight the remarkable craftsmanship and attention to detail, noting that the items often exceed expectations. The staff, particularly Ollie, is frequently commended for their compassionate, attentive, and helpful approach, providing outstanding customer service throughout the entire process. Consumers also appreciate the excellent communication and regular updates provided, making the experience smooth and reassuring. The service is consistently described as second to none, with many reviewers expressing their gratitude for the personalized care and dedication shown.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers are thrilled with the stunning... See more

Quality

People report positive experiences with quality. Customers are thrilled with the beautiful and well-made... See more

Staff

Consumers consistently report highly positive experiences with the staff. Reviewers frequently praise the... See more

Service

Reviewers consistently express high satisfaction with the service provided. Customers frequently highlight... See more

Customer service

Customers consistently report exceptional satisfaction with customer service. Reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

I am blown away by just how compassionate and empathic Ollie has been throughout the process . He constantly kept me updated with progress of the necklace I chose for my best friend. I found the vi... See more

Rated 5 out of 5 stars

Beautiful, beautiful gift. I happened upon this necklace searching for a piece of jewellery to remind my mum of a much loved cat that we recently lost. Ollie was brilliant throughout and the customer... See more

Rated 5 out of 5 stars

I was searching for makers of this particular item and I felt that Remember was by far the best option out there. The level of skill and craftsmanship needed to create this unique piece is truly r... See more

Rated 5 out of 5 stars

I ordered 4 necklaces each with a different image, and Ollie checked every step with me and made it feel a very personal experience. He kept me informed of progress regularly. Everyone was very plea... See more


Company details

  1. Jewelry Store

Written by the company

Based in Cambridge, Remember makes jewellery that transforms your treasured photographs into beautiful, discreet keepsakes. Each piece is set with one of Remember's signature Stanhope lenses. When held up to the light, the Stanhope's domed glass illuminates and magnifies your chosen photo. While the pendant is being worn, your photo remains discreetly hidden.


Contact info

4.9

Excellent

TrustScore 5 out of 5

77 reviews

5-star
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Rated 5 out of 5 stars

Perfect gift to remember loved one

Ollie was so very helpful and thoughtful, he kept me fully updated throughout the process and when my necklace arrived I was so happy with it. Now I can see my late mum whenever I want to!
Thankyou so much Ollie

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Ollie was the perfect business man who…

Ollie was the perfect business man who kept me up to date with the whole process.He sent me a little video of my chosen photo within the necklace which felt a very personal experience.My necklace arrived beautiful packaged and a further email to ensure my purchase had arrived safely.
Would definitely recommend..such a unique and beautiful gift..thankyou Ollie❤️.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

What can I say. I've never had such an amazing customer service like this one. Ollie is super helpful and took me through the whole purchase process step by step. When I received my beautiful gold pendant I was overcome with emotion. It is every bit as beautiful as I imagined it to be. These special pendants are fabulous. I can now have my loved one with me always. Thank you Ollie.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Well well

Well well, absolutely fabulous quality, I can’t explain how much this means. Ollie has been fabulous, the communication, service outstanding, he even delayed sending my necklace as I was away and didn’t want the Royal Mail to just leave in the letterbox. I couldn’t rate this business high enough, thank you Ollie

4 November 2025
Unprompted review
Rated 5 out of 5 stars

I was so lucky to stumble across…

I was so lucky to stumble across Remember. After looking for a keepsake following the loss of my Dog , I chose an Original pendant. A beautiful classic piece even without the amazing addition. Customer service , amazing. Updated regularly while Ollie created the necklace. Packaged with care and came with a personal handwritten card . Thank you so much

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend this product

The company was very helpful at every stage of the process. From selecting a suitable picture all the way through to viewing the final result.
It was a memorial of my sister that I commissioned for my mother, so it was very important to us that it was perfect. Ollie understands this and made us feel confident that he regarded it just as seriously

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely stunning way to remember an important person or pet.

What a great experience. I could not have been more pleased with my necklace! It’s beautiful! Working with Ollie was a dream. Great communication, regular updates and delivered in such a wonderful presentation box.and again, the necklace is beautiful and the image is perfect. I am already looking at another piece!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Dog Keepsake

We recently lost our dog and I bought a keepsake for my wife with his picture in. The communication during the order when the necklace was being made up to sorting my delivery requirements was excellently dealt with by Remember. When the necklace arrived my wife was over the moon with it and hasn't taken it off since I gave it her. Sincere thanks to Remember for a wonderful gift

27 September 2025
Unprompted review
Rated 5 out of 5 stars

An amazing keepsake

Ordered as a special gift for my daughter’s 30 birthday with a photo of her dad who passed away when she was 11. Ollie was amazing throughout the process, lots of communication and spent time making sure the image - taken from an old, scanned photo - was just right. Arrived perfectly in time for her party where we showed it to friends and family. Everyone is blown away at the idea and how beautiful the jewellery is. Thank you Ollie!

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. Ollie kept me updated with progress from the first order to the despatch of the necklace. My son loves the understated yet very meaningful design. Very happy. Wouldn't hesitate to recommend, or buy again from Remember <3

12 August 2025
Unprompted review
Rated 5 out of 5 stars

NOTHING SHORT OF EXCELLENT

I've not experienced this level of customer service in a long while!
Ollie was very exact in getting things just right.
He wasn't happy with what he'd produced and was honest enough to say so and ask if I could bear with him whilst he got my Stanhope lens image to perfection and to a standard he was happy to send out. They are beautiful, emotive pieces of jewellery.
Made all the more special when the person creating them really cares about the product rather than the money to be made. Highly recommended and you can be sure you are in good hands here.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

I can't recommend Remember enough!

I can't recommend Remember enough, it's so refreshing to make a purchase with excellent communication throughout! Ollie ensured I was regularly updated and checked to make sure I was happy at each stage. The necklace is beautiful and the packaging is outstanding, the attention to detail Ollie puts in really does set him apart from the rest. Absolutely worth every penny and an excellent price too. Well done Ollie, you deserve every success!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend in a heartbeat!

Ollie has given exceptional service on each occasion I have contacted him. Nothing is too much trouble and he keeps you fully updated on each step of the process. I think he gives excellent service and quality.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

I ordered 4 necklaces each with a…

I ordered 4 necklaces each with a different image, and Ollie checked every step with me and made it feel a very personal experience. He kept me informed of progress regularly.
Everyone was very pleased with their individual necklaces. They are a modern version of a locket, still private but much less bulky. Lovely.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service and quality

From the moment I placed an order with Remember the service was impeccable. I lost my Dad earlier this year and wanted to have some kind of discreet keepsake / memorial item that I could carry with me. The necklace is beautiful. Ollie gave wonderful customer service from start to finish - with updates on the progress of my order. I highly recommend Remember. Exceptional service and quality from a small business. Thank you so much.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Unique item of jewellery

Ollie was amazing. Such professionalism from start to completion. Ollie kept me fully informed during each process. I bought this item for my sister in law who was completely heartbroken at losing her dog. She was overwhelmed and said such it was such a unique gift and she would treasure for ever. It has given her great comfort in the healing process. I would highly recommend.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful

Have just received my necklace which is going to be a gift for my son with a photo of his beloved dog who has just passed away.
It is so much nicer than I expected, beautifully presented with a personal note from Ollie.
The whole process has been fantastic from beginning to end with updates and even a video of each stage in making the necklace.
I will definitely recommend and will use again,
Thank you so much and I can’t wait until my son sees it, I’m sure he’ll be over the moon.

7 August 2025
Unprompted review

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