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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as beautiful, unique, and meaningful keepsakes. Many highlight the remarkable craftsmanship and attention to detail, noting that the items often exceed expectations. The staff, particularly Ollie, is frequently commended for their compassionate, attentive, and helpful approach, providing outstanding customer service throughout the entire process. Consumers also appreciate the excellent communication and regular updates provided, making the experience smooth and reassuring. The service is consistently described as second to none, with many reviewers expressing their gratitude for the personalized care and dedication shown.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers are thrilled with the stunning... See more

Quality

People report positive experiences with quality. Customers are thrilled with the beautiful and well-made... See more

Staff

Consumers consistently report highly positive experiences with the staff. Reviewers frequently praise the... See more

Service

Reviewers consistently express high satisfaction with the service provided. Customers frequently highlight... See more

Customer service

Customers consistently report exceptional satisfaction with customer service. Reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

I am blown away by just how compassionate and empathic Ollie has been throughout the process . He constantly kept me updated with progress of the necklace I chose for my best friend. I found the vi... See more

Rated 5 out of 5 stars

Beautiful, beautiful gift. I happened upon this necklace searching for a piece of jewellery to remind my mum of a much loved cat that we recently lost. Ollie was brilliant throughout and the customer... See more

Rated 5 out of 5 stars

I was searching for makers of this particular item and I felt that Remember was by far the best option out there. The level of skill and craftsmanship needed to create this unique piece is truly r... See more

Rated 5 out of 5 stars

I ordered 4 necklaces each with a different image, and Ollie checked every step with me and made it feel a very personal experience. He kept me informed of progress regularly. Everyone was very plea... See more


Company details

  1. Jewelry Store

Written by the company

Based in Cambridge, Remember makes jewellery that transforms your treasured photographs into beautiful, discreet keepsakes. Each piece is set with one of Remember's signature Stanhope lenses. When held up to the light, the Stanhope's domed glass illuminates and magnifies your chosen photo. While the pendant is being worn, your photo remains discreetly hidden.


Contact info

4.9

Excellent

TrustScore 5 out of 5

77 reviews

5-star
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Rated 5 out of 5 stars

So Happy

A really fantastic product and a very personal service with regular updates along the way from the lovely Ollie. I would totally recommend Remember. I like the item I bought for my friend so much, I'm thinking of getting one for myself. Such a lovely way to keep memories of loved ones close to you and total value for money.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Delighted with both the gold Lupa and silver Vida

Delighted with both the gold Lupa Stanhope lens necklace and the silver Vida Stanhope lens (Pandora compatible charm). Ollie was so helpful, compassionate and understanding after I lost my son unexpectedly. He advised me on a slight background change to the photo I had supplied which enhanced the eventual outcome. I can now carry a reminder of my son not only in my heart but to see him whenever I wish. Ollie went over and above to make sure that I was happy with the products and I would definitely recommend.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I purchased a stanhope cat pendant for my wife's Christmas gift. I was impressed by the personable, punctual and careful customer service. My tardy ordering in early December still got delivered on the 21st December. Good firm. And a shout out to Ollie, my contact and jeweller who did a top job.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

10/10 communication from Ollie

10/10 communication from Ollie. Kept me updated throughout the entire process over the phone and email. The necklace itself is fantastic. Thank you again!

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service and product

Ordered three necklaces from Ollie for my sisters and myself recently. Excellent service, great communications from Ollie throughout, plus a lovely message with the package. Love the necklaces and the picture is such a nice way to remember my parents.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Ollie was fantastic with the whole…

Ollie was fantastic with the whole experience. He advised me on photos, showed me what they would look like and even hand delivered the necklace in time for Christmas! An amazing gift that was worth every penny.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Something Special

Communication was excellent from the start. Helped with the picture I chose. Kept you updated throughout the whole process. Love the history of the lens. Wanted sonething really special, thats exactly what I got.
Would highly recommend

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service

I am blown away by just how compassionate and empathic Ollie has been throughout the process . He constantly kept me updated with progress of the necklace I chose for my best friend. I found the video clip really re assuring that he sent me and his care and dedication right form the start was absolutely fantastic. Ollie sent my friends necklace via special delivery and I received it the very next day. my best friend absolutely loves her necklace. The item was so personal & the care I received was lovely. Thank you so much such a brilliant small business. Wishing you continued success . Kind regards Liz F.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

The second Stanhope necklace I have…

The second Stanhope necklace I have bought from Ollie, I loved the stainless steel one so much that I bought another in 9ct gold. Beautiful workmanship, Ollie is in contact at every stage making you feel part of the process. I’m sure I’ll be back for a bracelet! Thank you Ollie.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Just exceptional

What a beautiful, meaningful piece. It means so much to have this - and the care, attention and effort that Ollie went to , to make it absolutely perfect was phenomenal. I love wearing it, and being able to see this picture of my dad whenever I want. I could not have asked for more exceptional customer care, and a stunning end product. Hugely recommend!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend more!

Such a unique gift! I got a necklace for my friend and she loved it! It’s a lovely, high quality piece of jewellery on its own, accurate to photos on the website. The stanhope is easy to use and comes with clear instructions. Ollie was incredibly helpful and attentive throughout the whole process, offering advice on the best photo to achieve a good outcome, and kept me up to date with each stage of production and delivery time. I would definitely recommend and would buy from Remember in future!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Tip Top!

I was searching for makers of this particular item and I felt that Remember was by far the best option out there.
The level of skill and craftsmanship needed to create this unique piece is truly remarkable and I am so pleased to have something that I can treasure forever.
Ollie was attentive and thoughtful throughout the whole process.
Whilst fine tuning the final image I was assured that I had made the best decision and the final result is perfect!! Thank you very much for making something so memorable. I am really grateful.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing necklace

Beautiful, beautiful gift. I happened upon this necklace searching for a piece of jewellery to remind my mum of a much loved cat that we recently lost. Ollie was brilliant throughout and the customer care experience was second to none. I haven't given the item yet but knowing how it made me feel I know she will love it. The necklace contains a picture of an amazing cat and this piece does his memory the ultimate justice.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Just beautiful

Wow. I wouldn’t hesitate to recommend this company. From start to finish, it has been an absolute pleasure to deal with Ollie. Regular updates, the opportunity to review - and delivered exactly when he said. I’m delighted with the finished result - it’s perfect 💕

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Ollie provided a great service

Ollie provided a great service and offered help and advice at every stage of the process. I am so glad I ordered this special necklace as a keepsake of my loved one. I would highly recommend Remember to others.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous bespoke jewellery

Gorgeous bespoke jewellery - time, care and consideration given very happy with great communication from Ollie. I ordered a considered purchase in gold and worth every penny. Extremely happy something unique and special to pass on to family in the future, thank you so much! ☺️

30 November 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Jewellery & Service

From start to finish it was such a simple transaction . Ollie was in contact with updates and info and once ready speedy next day delivery . The necklace was stunning and more than I could have ever of hoped for . Cannot recommend Remember highly enough . Thank you Ollie

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Legacy hidden photo necklace

Ollie was incredibly helpful, giving helpful and useful advice on my photograph choice and then kept me informed every step of the process of making my necklace.
I love the final result and wear it all the time. Thank you so much Ollie!

5 October 2025
Unprompted review

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