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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as beautiful, unique, and meaningful keepsakes. Many highlight the remarkable craftsmanship and attention to detail, noting that the items often exceed expectations. The staff, particularly Ollie, is frequently commended for their compassionate, attentive, and helpful approach, providing outstanding customer service throughout the entire process. Consumers also appreciate the excellent communication and regular updates provided, making the experience smooth and reassuring. The service is consistently described as second to none, with many reviewers expressing their gratitude for the personalized care and dedication shown.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers are thrilled with the stunning... See more

Quality

People report positive experiences with quality. Customers are thrilled with the beautiful and well-made... See more

Staff

Consumers consistently report highly positive experiences with the staff. Reviewers frequently praise the... See more

Service

Reviewers consistently express high satisfaction with the service provided. Customers frequently highlight... See more

Customer service

Customers consistently report exceptional satisfaction with customer service. Reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

I am blown away by just how compassionate and empathic Ollie has been throughout the process . He constantly kept me updated with progress of the necklace I chose for my best friend. I found the vi... See more

Rated 5 out of 5 stars

Beautiful, beautiful gift. I happened upon this necklace searching for a piece of jewellery to remind my mum of a much loved cat that we recently lost. Ollie was brilliant throughout and the customer... See more

Rated 5 out of 5 stars

I was searching for makers of this particular item and I felt that Remember was by far the best option out there. The level of skill and craftsmanship needed to create this unique piece is truly r... See more

Rated 5 out of 5 stars

I ordered 4 necklaces each with a different image, and Ollie checked every step with me and made it feel a very personal experience. He kept me informed of progress regularly. Everyone was very plea... See more


Company details

  1. Jewelry Store

Written by the company

Based in Cambridge, Remember makes jewellery that transforms your treasured photographs into beautiful, discreet keepsakes. Each piece is set with one of Remember's signature Stanhope lenses. When held up to the light, the Stanhope's domed glass illuminates and magnifies your chosen photo. While the pendant is being worn, your photo remains discreetly hidden.


Contact info

4.9

Excellent

TrustScore 5 out of 5

77 reviews

5-star
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How this company uses Trustpilot

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Rated 5 out of 5 stars

Thinking about it? Do it!

Thinking about it? Do it! I spent a long time looking for a business and a piece that would have meaning, something I'd treasure. Ollie and Remember delivered exactly that. Ollie's approach is exceptional: thoughful, communicative and genuinely caring. You're kept up to date on every step of the way, with insight into the process and a video of how it looks before it's sent. The piece is just beautiful. I couldn't recommend it more!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with my two pendants

I couldn’t be happier with my purchases. The care and attention to detail that Ollie has shown me was moving.

From the informative phone calls prior to purchasing, ‘checking in’ emails with timeframes to the delivery of the pieces in the gorgeous presentation boxes alongside information leaflets - everything is executed with care and recognition of a precious moment that is being preserved.

Ollie explains the process and gives realistic timeframes. He made me feel like nothing was too much trouble, completing follow up calls with me to check my levels of satisfaction with the products. I am over the moon with my pendant. I have also bought one as a gift and would purchase again and again - everyone comments on how delicate and personal the necklace and pendant is……once I got the hang of ‘how to look at the image and the right sort of light, .I’ve also projected the image. I couldn’t be happier

16 April 2026
Unprompted review
Rated 5 out of 5 stars

I had such a great experience working…

I had such a great experience working with Ollie. From start to finish, he was incredibly helpful throughout the entire process of creating my necklace. He kept me informed at every stage, which really put me at ease and made the whole experience feel smooth and stress-free.

Ollie was not only professional but also genuinely kind and patient, taking the time to ensure everything was exactly how I wanted it. It’s rare to find that level of care and attention to detail these days.

I’m absolutely delighted with the final result and couldn’t recommend Ollie highly enough!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a necklace from remember for…

Purchased a necklace from remember for a dear friend and she was absolutely thrilled when it arrived. Fantastic customer service, Ollie checked in as it was being made to ensure we were happy with how everything was going. Everything was smooth, professional, friendly and the necklace was stunning. Highly recommend for anyone looking for a wonderful tribute. 10/10

20 March 2026
Unprompted review
Rated 5 out of 5 stars

I have just received order

I have just received order. I am very pleased with it.
Ollie seems like a very nice person he has kept me informed about my purchase.
He has also helped me to understand how to use it.
I personally highly recommend

11 March 2026
Unprompted review
Rated 5 out of 5 stars

An incredible piece of jewellery!!

I really cannot say enough about how fantastic this jewellery is. Incredible detail and quality.
Ollie is amazing!! His dedication and care is beyond anything I have had before. He updated me at every step and even sent a short video which showed his amazing work.
If you are thinking of buying do not hesitate the are the best present I have ever had done.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

The Perfect Personalised Necklace for My Mum

I recently ordered a rose gold necklace from Remember.co.uk as a gift for my mum, and I honestly couldn’t be happier with the whole experience.

The piece included a hidden photo of me, my sister and my two brothers when we were little, which made it incredibly special. Ollie was fantastic throughout – he kept us updated on progress and even sent a demo video showing what the image inside the necklace would look like before it was finalised. That extra touch gave us real confidence in the order.

When it arrived, the packaging was beautiful and the necklace itself is such lovely quality. Most importantly, my mum absolutely loves it.

A genuinely seamless experience from start to finish – highly recommend!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Ollie was a star from beginning to end

Ollie was a star from beginning to end, he was attentive and took genuine pride an care in the product. I ordered late and still got this in time for Christmas because of Ollie’s dedication. I can not recommend the product or Ollie enough. The pendant is beautiful and my partner is overjoyed with the result. Really made Christmas special. Thank you Ollie

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Flawless product and service

Really personalised experience which matches such a personal gift - Ollie is a pleasure to speak with and genuinely cares about making sure you're informed and the gift is perfect. This is what makes small businesses feel so much more special and the attention to detail makes all the difference. Thank you!

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful!

Ollie could not have done more / what a wonderful momento of my late mum which I will treasure. . Excellent service and updates along the way. Thank you so much!

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Tremendous quality

Ollie was very communicative throughout, he gave frequent updates and sent a video of the lens to make sure I was happy with the quality since the photo I'd used was quite unusual! My partner is in love with her gift and I have only great things to say about the quality of it :)

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Ollie made 2 necklaces for my twin…

Ollie made 2 necklaces for my twin grandaughters 18th birthday.They each now have a wonderful memory of their much loved Mum ,(who died when they were only 11 yrs old,)Which they can look at whenever and wherever they are to know she is with them.Ollie has been amazing throughout the process and always kept us up to date as things went along.The necklaces are beautiful and would recommend to anyone wanting a very special keepsake.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Exquisite Gift

The peice of jewellery Ollie made is just exquisite. I was astounded at how clear the photo is when you look through the lens. Really elegant necklace and made a perfect gift for my best friend. Will definitely buy again for other loved ones in the future.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Memory Necklace

Ollie made my daughter a stunning memory necklace after losing her young son 💔
His service and empathy was above & beyond. A lovely piece of jewellery, well made, beautifully presented & packaged. 5⭐️

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing job!

Ollie was great with getting this memorable birthday gift ready in such a timely manner. From ordering I had the package within 3 weeks and I am very impressed with it. He’s done an amazing job and deserves this review.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Ollie highly enough

I can’t recommend Ollie highly enough. His communication was excellent and he made sure I was happy before finalising my necklace. The lens is perfect and means I get to carry my lovely late father with me wherever I go.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

A magical blend of old and new

Remember's Stanhope lockets are such a clever, creative - and slightly magical! - way of keeping a precious memory close to the wearer. I loved the combination of the old 'technology' of the Stanhope lens with the modern setting I ordered; the elegant little nugget makes this locket a very easy piece to wear every day. Ollie couldn't have been more efficient and communicative, despite the busy time of year, and made me feel involved in the process throughout - which, given the emotional significance of this sort of commission, is very thoughtful. Best of all, the lockets were even lovelier than I'd hoped! I ordered two as gifts but am now dropping heavy hints for my own birthday...

22 December 2025
Unprompted review
Rated 5 out of 5 stars

I cannot recommend the company nor its products more highly.

I contacted the company following a targeted ad on Instagram and was sceptical at the start. I needn't have been worried as the service throughout the ordering process, and subsequent production of the pendant was just excellent. I wanted a stanhope lens pendant on a necklace displaying a favourite photo of my partner and I in time for her Christmas present. Ollie quickly confirmed that he would be able to produce the pendant in time, and that the photo selected would work. A lovely touch was a video sent showing what the photo looked like in the actual lens - which far surpassed my expectations. My partner adores the pendant and has worn it every day since opening it on Christmas Day. I cannot recommend the company nor its products more highly.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Really special necklace and great service

I ordered a necklace for my sister in law after her beautiful little dog died. She loved it and put it on straight away saying her dog would now always be with her. Ollie was so helpful and I am very glad I found this little business that makes something so special and unique. Thank you so much.

3 December 2025
Unprompted review

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