relay.delivery Reviews 

never had issues before sent 2 parcels through vinted should have been delivered 2 days ago nothing is updating on the site kinda disappointed because i have lost money and expensive parcels worst ever delivery service my advice don't ever use that's including evri

Awful !!!!! would never recommend using them been waiting for delivery that was meant to be delivered on 4/10/26 still waiting
And there is no one that actually responds to any email or request

Rubbish, complete rubbish company. Would put no stars if that was an option! I won't buy from anyone who is using this company for their couriers now! Their tracking service is shite, and their delivery is loooonnnnnnggggggg....... parcels go missing!

This company changed the address from what is on my vinted account.This company is an absolute,nightmare and should not be allowed to be responsible for people's postal items! DO NOT USE !

I'm so annoyed with Relay. I would give no stars if i could.The worst company ever. I ordered xmas presents from Shein that still haven't been delivered. I got a e.mail saying that they tried to deliver and no-one was home even though i was home all day and no-one knocked at my door my camera proves it, I'm so annoyed that they lied, then they said it would be delivered today 8th October and once again they said the same thing and I was home all day. Now it will be sent back to shein. There is no way to contact Relay apart from e.mail which they totally ignore. I will not order from shein or any other company again as long as they use Relay. Avoid at all costs

Never going to use Relay again had 3 parcels now that went missing and never found!! So unprofessional company and when you do complain you hear nothing back!! Disgusting 😡

Would give them 0 stars if possible. Another lost Vinted parcel & it takes ages to get a refund. I have removed from my postage options and will ask seller to do same before I purchase anything else. Avoid.

Well if you're willing to wait well over a week for your delivery's with no updates then it's great, but I don't think it's acceptable

The proud winners of 2026 worst courier company. Purchased item online, seller sent item 7 days ago, Replay update 6 days ago awaiting parcel. Thats it zero support. Replay courier you suck big ones

3 parcels from relay. One taken 2 weeks to get to me and 2 still not arrived. Very very poor this and ridiculous to have to wait so long! Might as well order from China at this rate!

Worst company ever. Have been waiting for 3 parcels. 1 since 8th September that hasn’t moved.
Won’t order anything if they use Relay delivery.
Dreadful service sent emails and they don’t even bother to reply. Would give no stars if I could

This program and the whole thing are total bullshit; don't count on actually working and making money. It’s all a lie—I’m at the Platinum level, yet I’ve been sitting around without work for two weeks now. They keep removing the routes I’ve pre-booked, so what’s the point of having Platinum status?

Honestly my experience with relay has been positive each time, if I’m expecting a delivery from relay, I get a WhatsApp message asking if I want my delivery sent to my local shop instead and it’s a lot faster and convenient by collecting from my local shop, they are a good delivery service and I have no complaints about them, they’re fast, efficient and reliable and I’ve both sent and received with zero issues so all good for me

Missed delivery date. No customer service.

Awful service, disrespectful couriers who don’t give a shite about your parcel. And don’t get me started on automated phone calls at 06:00 in the bloody morning, add that to constant bombardment with emails and texts…… just deliver the bloody parcels

No way to contact customer service to track a Vinted delivery that has not been delivered!
No point in a website that cannot help you, the CONTACT US button does not work!!
Very frustrating to say the least.

Totally unprofessional company. The driver who delivers my package to my company address probably has some kind of mental disorder. The company is locked and he leaves the package on the stairs from 9:00 PM, where the package was stolen. I wrote in the description to deliver to the mailbox and leave it in front of the door. I do not recommend this company.

I wish I could give it no star, awful services, take ages to deliver parcel. Never going to use it again.

I’ve read loads of reviews regarding Relay , but I’ve used them alot and I have to say I’ve had no problems at all , very convenient drop off and collection point ( Local Garage ) it can be a little slow but overall pretty good

Opted for my parcel to be delivered to a local Budgens. Tracking said they'd got the parcel then a few days later I got the message it was being returned to sender instead.
Tried to contact them but no response. Trying t find out from the sender what's happening. I suspect I'm not going to get my parcel obvs.