RegioJet Reviews 

I was never so mistreated in my life. The staff is horrible.

I had a truly terrible experience with RegioJet.
On August 31, 2025, I travelled with my children from Bratislava to Prague (train departing at 16:26, arriving at 20:39, ticket no. 4224755572).
During the trip, I ordered dinner twice through the RegioJet app and paid both times with Apple Pay (204 CZK each).
Both orders were automatically cancelled by RegioJet’s system without any notification — I found out only by checking the app after waiting more than an hour. As a result, my children and I were left without dinner on the train.
Even worse, RegioJet never refunded the money to my card. Instead, they credited the amounts to my RegioJet account, forcing me to keep the money there even though I rarely use their services (once a year). I contacted customer service immediately — no reply at all after more than 30 days.
This is absolutely unacceptable for a company that claims to provide “premium” service. Poor communication, no transparency, no respect for the customer.
I will never travel with RegioJet again.

Update (October 2025): After posting my review, RegioJet finally contacted me and processed the refund through Apple Pay. I appreciate that the issue was eventually resolved, although it took more than a month and a public review to get a response.

more than 10 hours delay due to an accident

Google show it as an option to get to the airport… Avoid avoid avoid!! Not reliable, extremely rude driver. And it is ment to go from one city to another

On Sunday, I bought a ticket for a trip to Bratislava on Monday. However, my plans changed and I wanted to return the ticket. Unfortunately, when I called the number provided on the website, no one answered, and no one responded to my email. I bought the ticket through the Omio platform. Unfortunately, the situation is exactly the same on the carrier's website. Each company refers to the other, so it turns out that I have simp

They refused to let my 4 year old kid to board claiming she needs a car seat when their policy states that you need one for a kid up to 3 years old.

Plus, when I booked online, there was no notification.

Plus they let other families to board with kids at same age.

Plus, they never responded at any email I sent. Funny enough, their CEO likes to hear, they have a special link. I know already where it ends up (at the garbage bin).

Plus, FlixBus never bothered cause they checked our passports and saw the age of our kid.

Plus, the bus was late 20minutes (25/08 Vienna-Brno, 13:40).

Plus, the driver was extremely rude.

Guess who lost the bus and paid out of their pocket to carry on to our final destination (family of 4).

Dont bother, simply go with Flixbus.

After taking several trips with RegioJet, I can say they're often quite chaotic in organization of the trains (trains and seats getting chagend shortly prior to the journey seem to be the norm). But what they lack in this part, they absolutely make up in service. The staff on the trains and the counters is very helpful and polite. I have visited their lounges in Vienna, Brno, and Prague and it's such a nice amenity to have. I especially enjoyed it recently when travelling from Brno in the middle of a heatwave and unlike the railway station, the lounge had AC.

The seats were comfortable, there was no delay, everything was organised beautifully and the service was excellent in my first trip with regiojet. But when we booked another trip with them it wasn’t all the same. The train was a bit dirty, there were no ACs in the train and the service was horrible!

Worst experience ever. Travelled from Budapest to Prague in 37 degree heat on a train with no proper AC. Couldn’t find our seats because of the terrible numbering system. Staff were rude and unhelpful. We ended up sat on the floor of the train with no seat allocation. Would give this company minus stars if possible.

I have been shocked and appalled by my journey with regiojet. The service has been unacceptable. We received a message at 7pm the night before our departure that the AC on our train was broken. As a 7 hour journey in the middle of a heat wave, with temperature reaching 37 degrees, this is utterly unacceptable. We call up regio support thinking we can move to a later train with AC to speak to the most unhelpful employee. She tells us the journey might be a bit uncomfortable and we won’t be able to sit together anymore. This is appalling. We agree to move our train and get the later service with AC to find that there is actually no AC on this train, no clear carriage numbers and we can’t find our seats. When asking for help we were ignored and dismissed. We ended up sitting on a boiling hot floor for 7 hours. As two 21 year old girls who just wanted help and to be dismissed and ignored by all members of staff is disgusting and shameful. Very disappointed in the whole company and will be making a formal complaint to both the train operator and company.

“Once upon a time, it was the high level of travelling in the Czech Republic. I don’t know what happened.”

Total chaos on this train, no ventilation, no ac working in 35 degrees temperature,
The online payment system never works ,
The waitress Olivia has been one of the rudest people ever in hospitality.
The answers to our questions of why the ac is not working were the dumbest, rude and illogical answers ever,
No empathy or emotion towards customers

I wish I could give minus star to this shit train from Budapest to Vienna. No AC!! 30min after departure, I received an email that AC is out of order! You can cancel or change your tickect!!!!! Cold water is for sale what I had as free of charge water was boiling water!! No soap in the restroom 🤢 of course it is cheap travel option, but I never waste my time by traveling with this company

Terrible! 18 hours to get from Budapest to Prauge. Should have taken 7… They sent us out of the train, and we were on our own to find trains and busses to prauge. They said that if we got to Breclav we could take any train, for free, into prauge. Ended up costing 70£

It's a slightly strange and retro experience, but overall, not bad, and great value for money. We went from Budapest Deli to Vienna and back in Business Class (the highest service level); departure from Budapest was on time, train was clean, and service was good onboard - due to an electrical issue there were no hot food items or hot beverages available.

On the way back two days later departure was an hour late due to issues on the track before the train arrived in Austria, which was beyond the control of the company. Service was again good onboard, and we enjoyed the excellent value menu of food and beverages. The AC was not working well on the return journey and our entire coach was quite warm.

Due to the delay, the train terminated at Kelenfold station (the first stop in Budapest) instead of continuing to Deli. Not an issue for us as we could easily get home from either, but I wonder what they did with the passengers waiting at Deli to board the train back to Vienna?

Value for money compared with other operators on the route (looking at you, OBB) is excellent; our return journey cost 70 Euros each; on OBB in Business class it would have been 3 times higher. Food and beverages onboard the train are unbelievably good value. Welcome bottle of water and choice of prosecco or juice is offered in business class on boarding.

Overall, I would do it again.

I frequently travel on the Vienna-Budapest-Vienna line. The air conditioning never works on the RegioJet carriages. There is always a silly explanation, such as: "It's summer, miss," or "These are very old carriages," or "It was very cold in Prague when we started this morning." If it's 35°C outside, it can reach nearly 45-50°C inside, which can be damaging to your health! Especially the first class and the seats in carriages 5 and 6 are affected, but carriage 3 wasn't working either (even after they moved me from 6 to 3, which made no sense). This is not service in the 21st century; it's a shame they can even operate in summer!

I've travelled with RegioJet several times (5 times, specifically).

Almost every time they just changed the carriage arrangement, but alright, that's not big deal.

The second time (last year) they notified the train (Prague - Przemysl) would depart more than two hours earlier than it should (happily, I usually travel with a reasonable amount of time in advance just in case such unexpected things happen, but I'm sure not everyone could make it).

This time has been much worse. They sent me this message:
"Hello, for capacity reasons it was not possible to provide tickets for your connection 21.07.25 11:17 Kyjev, Hlavní nádraží → 21.07.25 19:50 Přemyšl, (IC 715). Please contact our hotline +420 222 222 221 to purchase an alternative service on another carrier or to cancel the entire ticket. We apologize for the complications. Regiojet"

I bought the tiket MORE THAN TWO MONTHS in advance. How can you tell me now you have no tickets for me? I called via the phone number they indicated and they were just unable to offer a minimal help or support. They have offered me no compensation, no "alternative service" nor "other carrier": they just said I can cancel the whole ticket (Kyiv-Przemysl + Przemysl-Prague) or the affected connection (Kyiv-Przemysl). That's all. I have now to search and book myself and at my own cost a night bus (because it's too late to get a train ticket) that goes for more than 12 hours to get in time to the next connection (Przemysl to Prague) not to miss the third and last one connection to get home (Prague to Madrid, by plane). Because they wouldn't compensate ANYTHING. They took the money and want no responsibility.

I will definitely do my best to get a compensation from them and never travel with them again.

I booked a trip to Prague and bought 3 tickets. Only after I paid did I see a note stating that the driver would not allow us to travel with our baby without a car seat, which we did not have. I called the customer service and they said that this would probably be the case and that we cannot travel with the baby and that we can click to get a refund to our credit card.

I canceled the tickets, but instead of getting a refund to my card, I got the refund to their platform for future use. I have no use in your service!!! And of course that nobody replies to emails!!! What a way to steal people's money, and what awful customer service. I want my money back!

We took the RegioJet train from Budapest to Vienna for the first time, and honestly, we’ve never experienced such a comfortable, affordable, and pleasant train journey until now. We were offered free water and coffee, and we only paid €2.50 for two desserts and tea. The seats were spacious and comfortable, each with a screen and a wide selection of movies. The staff was friendly and welcoming.

Dear Deutsche Bahn! take note, this is how service and care for passengers should be!

Huge congratulations and thanks to the founders of RegioJet. We truly appreciate what you’ve created and hope you keep up the amazing work.

RegioJet Is Absolutely Awful – Never Again

I’ve traveled with RegioJet multiple times (Vienna to Budapest, Vienna to Prague), and each time was worse than the last. Most recently, they changed my seat at the very last minute, claiming the AC in my coach wasn’t working. So they downgraded me to a lower class car … and guess what? The AC wasn’t working there either! So what was the point of moving me?

To make things even more infuriating, they split me up from my spouse and put us in completely different seats. We booked together and paid to sit together how is this acceptable?

To make it even worse, instead of giving me a proper refund to my credit card, they just refunded the price difference into the app. Why would I want RegioJet credit when I’m traveling once and never using this company again? It’s a scammy move to keep your money.

And the service? Absolutely disgraceful. I tried to order something and called the stewardess, and she rudely told me to wait. Then she disappeared and only came back an hour and a half later to take my order. Seriously? This is how you treat paying customers?

Unprofessional, disorganized, and disrespectful. RegioJet is hands down one of the worst companies I’ve ever dealt with. Avoid it like the plague.