RegioJet Reviews 

A month ago I booked RegioJet to take my husband and I from Brno to Prague yesterday . We paid for 1st class. When the attendant came and scanned our tickets, she said we had been moved, but we would get refunded the difference. I didn’t want compensation plus they couldn’t tell me why we had to move. I checked my emails and I’d received one the previous night to say we were being moved as the a/c in our carriage wasn’t working (it was!!) and we had been booked into carriage 1 (cheapest seats) and 50 seats apart. We were not happy, as there was another person in the carriage who wasn’t being told to move. And at least 1 or 2 in all the other first class carriages. The supervisor came, and she couldn’t explain why we still had to move either, but kept saying we had to do it. Hard to understand, especially as the other person hadn’t to go, and there was no one waiting to take our seats, as it was a direct journey to the main station. In the end I explained it was our 30th wedding anniversary (true) and we really did not want to move. Supervisor took a photo of my ticket, and eventually after half an hour, sent a young girl back to say we could stay. Very disappointed w the service. Won’t be using them again. Also, we had 5 mins to get to the platform as they were very slow in putting the platform details on the board, and no one at desk could tell us in advance!

They cancelled first class tickets and allocated new seats to the lowest class. Even though first class was mostly empty. No refund because the tickets were not purchased through their website. Scam scam scam!

Never again!
We booked sweeping places for a night train one month ago. On the day of departure we got an email that our places have been changed to seating places. The waggon we originally should go with was on the train but the doors shut.. The personell of the train didn't open even after long discussion. Really horrible service!

Really cheap, really polite attendants and of course free water. The trains are fast and comfy, definetly 5 stars

The worst service, they don’t update you about the delays, dont care about the follow-ups trains and they don’t even bother to help you via customer service. Not worth the money.

Hands down the worst option out there. Their trains are almost always delayed and if you won't buy the ticket through their app they won't refund your money. The will give you Regiojet credits to force you to use their terrible app and you'll get in the same situation next time. Honestly just a terrible, scammy company.

I traveled internationally with a 9-year-old and paid RegioJet for two adjacent, premium seats. Instead, we were separated and downgraded. Forcing a child to sit alone on a crowded international train is not only dangerous — it’s outright negligent.

Their own policy clearly states that children under 10 cannot travel alone internationally. Yet when I raised this, I was told they “don’t publish such rules” — completely ignoring their own terms. Staff refused an incident report (which I’m entitled to), and left us with no safe option.

Customer service agent Zdenka Čiaková dismissed all concerns with cold, scripted replies. When I escalated to COO Jiří Jahelka, I received no response at all.

RegioJet doesn’t just break the rules — they don’t give a damn about child safety, EU regulations, or their own policies. If you care about responsible travel, never trust this company — especially with children.

Terrible experience – avoid this company at all costs!

The service is extremely misleading. Their website claims that small animals are allowed on board, but only if you dig through the fine print do you discover that this applies only to specific routes. This feels deliberately vague, almost like a scam, designed to appear accommodating while hiding restrictive policies.

Unfortunately, I learned this the hard way. I was able to travel with my small bird—from Berlin to Prague—without issue. The bird was in a proper travel bag, covered, calm, and sleeping. But once in Prague, I was suddenly and aggressively denied boarding.

The staff didn’t speak a single word of English, showed no willingness to listen or understand the situation, and refused to check anything. Instead, they left me stranded alone at midnight at the Prague bus station. No assistance, no explanation—just cold dismissal.

This was by far the worst travel experience I've ever had. I will never use this service again, and I strongly advise others to be extremely cautious. Deceptive policies and unacceptable treatment of passengers.

I suggest some super simple fixes:

I propose all modes of transport have a great weakness. Bikes require constant maintenance; driving incurs significant invisible costs. Whenever I travel by train, meanwhile I accept some risk of substantial delays or cancellations. Today was one such unlucky day; RegioJet suffered a four-hour delay.

But that's not the reason for my review. There will always be some probability of delay (unless, perhaps, everyone used public transport?).

What RegioJet really needed, however, was proper communication of this delay. An email alerted me to a 240-minute delay, and a second, 100 minutes later, a second claimed the delay was 140 minutes. With no obvious way to check online, I assumed that meant the delay was 'proceeding to plan'.

Consequently, I returned to the station 220 minutes after the time on my ticket. Since the station staff were all MAV, a separate company, who couldn't really help, RegioJet had a responsibility to tell me which platform the delayed train would arrive at. Did they? Not a chance.

More importantly, RegioJet also failed to alert me to the fact their delay had actually shrunk from 240 minutes to 180 - and as a result I'd missed my train entirely!

I award two stars instead of one because customer service said they'd happily refund this ticket.

Again in my experience even four-hour delays are annoying but inevitable. All I ask is that in future you attach a link to some sort of delay tracker on the email you send claiming your trains are 240 minutes late. And to tell me whether or not the platform will change.

Edit: my refund never arrived. Customer service lied. Downgrading to one star.

Excellent client service. First I bought an incorrect ticket, I contacted them by chat and the attention was immediate and super nice. Then I left my jacket on the bus, I called and they found and returned my jacket.

Immediate client service and fast problem solving

Good trip from Vienna Meidling to Deli Budapest.
We're from the UK and were worried about the journey after reading negative reviews. We paid a little extra for business class and it was worth it. Carriage was comfy and spacious, staff regularly checking in to see if you wanted anything. Prices for food and drinks were cheap. Train arrived on time and was only slightly late arriving at Deli. The only thing that let it down a little was the cleanliness. There was leftover food on a plate when we got to our carriage, and when we tried to order more beers with just over an hour left of our journey, we were told we couldn't order any more as they had to clean the train but the bins were full in our carriage when we started the journey and were never emptied. The boards when you get to the station show which platform you need to go to, although it only came up 7 minutes before the train arrived not leaving a great deal of time to get to the platform. Overall though our experience was positive and we would use again.

Customer services do not exist. They either do not reply or their answer is nonsense. I really do not get why the style and attitude in 2025 is still like in the socialist era. Not much has changed in that part of the world.

Very cheap prices. Not luxurious, but for the price OK.

Train was sucks catering is not working in the app. But without that u can’t order food . They don’t care.
On the bus the packing guys not helping u with your luggage. ( I almost broke my arm bc one of them is standing there but not trying to help.)
Snack machine is not working and they turning off the coffee machine.
Plus the bus drivers are not driving that safe….

Horrible, there is no one at the stations to help. The phone support is useless as well. I will never travel with this company again in my life. Don’t make the same mistake as I did—only buy your ticket at the station.

I’ve been taking RegioJet (Amsterdam>Prague route) for quite some time now. It used to be really great, with free hot beverages, snacks and drinks available to purchase and entertainment embedded in each seat. Unfortunately the quality has been degrading steadily over time. Now most of the time things just don’t work. Coffee machine stops working, vending machine out of order or the entertainment is completely messed up and stops working halfway through the trip. I’ve had trips where none of these three things was working. I understand these things are extras that other companies are not even offering, but if you can’t keep the service up and running I would rather be honest and stop offering these things since more often than not you are not actually able to provide them.

Avoid if you don’t want to have bad surprise . Very bad experience with my last two trips with them . And their customer service does not really care than writing “we apologize and hope to see you again” . Last time using this company .

To be honest, i love this company. I've never experienced something bad, so i have no idea why it has so bad rating. From Prague to Brno or Ostrava it's best in my opinion.

My experience with RegioJet has been disappointing on two separate occasions:

First incident: The bus was 40 minutes late upon arrival, and there was no notification or update about the delay. To make matters worse, after 20 minutes of driving, the bus returned to the original stop in Dresden and stayed there for a while. This caused me to miss my connecting train, leading to further complications. The situation was chaotic, and the passengers were left completely uninformed.

Second incident: On another trip, the bus was delayed by over an hour. RegioJet heavily advertises compensation for delays based on the length of the trip, but in reality, they calculate it based on the full length of the entire route. For example, for a Prague–Dresden connection, even if the delay exceeds an hour, you might not receive any compensation because the delay is measured against the entire Prague–Dresden–Berlin route. This practice feels deceptive and contradicts their promise of "on-time arrival guarantees."

I’ve canceled my credit ticket with RegioJet because I no longer want to use a service that fails to meet its commitments and misleads its customers. Strongly not recommended.

I used to like regiojet for its great prices and relatively great service, but they really disappointed me today. There were two passengers today, who had their German-shepherd with them, really calm, silent, cute one, who caused absolutely zero problem to anyone, stayed in one place the entire time without making a sound. These people came all the way from Mexico with a lot of stuff, and visibly up for a long, tiring journey, yet the staff decided to force them to get out in Győr after starting their journey in Budapest, because of the dog. They didn’t say one word, when the two women got on the train with their dog. They waited about 100 kms to tell them, that ‘Hey youre not allowed to travel with us’, they paid their tickets, they had their dog license or whatever with them, which even said that she is a rescue dog or helping dog (dont know the expression), they paid the dogs ticket as well. After all of this they acted in a disrespectful way (the staff), they were unable to precisely explain the problem, and forced these two passengers and their dog to get off the train, making them actually pay for their next trip a lot. Completely unheard of and they should be ashamed of themselves, joke of a way of dealing with this. One must also mention, not a person was bothered by the dog. Just pathetic

Oh also, if we are being so cautious:), how about telling loud-moving ppl to be more silent, and make the plugs actually work, because I tell you what they dont. Yet they are ready to force smn get off the train because of their calm silent dog… Joke mate