Refine Group Reviews 187

prompt professional services

I have been working with Refine now for around 5 years and never have anything other than exceptional customer service and great product knowledge. Delivery is always fast and products reasonable prices.

⭐⭐⭐⭐⭐ Exceptional Service especially from account manager William Johnstone.
I’ve had an outstanding experience at Refine Pharmacy. The staff are incredibly knowledgeable, friendly, and went above and beyond to ensure I received the right products. The account manager took the time to answer all my questions with professionalism. The service was prompt, and the entire process was smooth. I truly appreciate the personalized care and attention to detail. Highly recommend this pharmacy to anyone looking for excellent service!”

Refine is great company and really helpful staff. I have been using them for a while now.

I have been a customer of Refine Pharmacy for some time now, and I can confidently say they are one of the best wholesale pharmacies around! Their prices are competitive, the product quality is always top-notch, and their customer service is outstanding. The team is professional, knowledgeable, and always willing to go the extra mile to ensure orders are processed smoothly and delivered on time.

Whether it’s stock availability, prompt responses, or seamless transactions, Refine Pharmacy consistently exceeds expectations. I highly recommend them to anyone looking for a trustworthy and efficient wholesale pharmacy. Keep up the fantastic work!
Elwira

I have been using Refine for around two and a half years and have never had any problems. I'm currently undertaking my prescribing qualification and in the meantime use another prescriber for POM. The prescription request process is very quick and easy and there are a number of delivery options available. If I have ever had to contact Refine with any queries, the team have always been very helpful and my questions have always been well responded to. They also hold regular reviews with their customers to ensure that they are re meeting our needs and to explore emerging trends so that they can respond to demand.

Could not recommend Refine Pharmacy more. The team are amazing, always soo quick with processing orders and the communication is fab. Always a pleasure to speak with my account manager William, he keeps in contact and assists quickly with any queries I have regarding
products and stock, he has provided me with additional information regarding products & even some goodies for my clients in clinic. Everytime I arrive to collect products ordered I am welcomed by friendly, helpful staff including William. I recommend Refine to all my friends who do Aesthetics, I wouldn't use anywhere else. Thank you so much!

Always excellent service with great products!

Great folks to work with, very competitive prices. William.is outstanding in his attentiveness.

Orders always delivered in time customer services very helpful totally recommend

Good prices. Super fast delivery and great support from the whole team.

Never had any issues with refine . Louise is always in hand to support and help if and when we needed any assistance .
Highly recommend

I have been using Refine Pharma for a few years now and their customer service is fantastic. I deal specifically with Louise who is always happy to help and quick and responding. Great company and great service.

Products great, no issue but delivery service DPD is shocking !!!
This is what may make me change which pharmacy I use as so many times they just dump box and go
Today £580 of stock just left in a box outside. No ring in door bell and no card left - unbelievable they just keep getting away with it !!!

My no. 1 pharmacy, as a nurse prescriber I need reliability and Refine never fail. Competitive prices, deliveries always on time, excellent customer service and a personal account manager. They really do go the extra mile for their customers ⭐️⭐️⭐️⭐️⭐️

Louise helped me when I had an issue with my order. I was worried about the situation but she was calm professional and reassuring and went above and beyond to help me get a positive outcome. Highly recommend!

Ordered from Refine Pharma and received product with less than 6 months expiry date and when I contacted my account manager I was basically told this was due to the manufacturer. When I order from any other aesthetic pharmacy my products usually have 2 years expiry date.
Furthermore, I ordered cannulas from Refine Group and the first one I used was faulty - upon making a complaint I was told to provide proof it was faulty, however, I had already disposed of it and I was basically told tough luck!
I also would recommend any practitioners to enter a partnership with Refine Group - you are restricted to ordering all products only from Refine Pharma, I was promised price matches as part of the partnership which was never honoured.
Personally I would avoid!!!

I ordered my products on Tuesday 1st October today is the 4th and I have no products paid for next day delivery. I was in contact by email to Aimee who said my products go to her first then she sends them out. Well then how is that next day delivery. I’m left still with no products and no refund. Then I was asked if I want some dodgy replacement of product to tie me over what an absolute joke because the DPD driver with my products has broken down. This has cost me money and clients. I’m not happy and calling my card company today to report this as fraud.

I paid for next day delivery on my order on 24th September made before 15:00 and it didn’t come until 26th September

Had a fantastic experience with Refine Clinical Supplies for my aesthetics business yesterday. The customer service is second to none and they really do go out of their way to ensure you are looked after - what I was most happy with was the fact they share the same customer/client values as me which was refreshing; spending time to discuss the products they offer etc - which I found very helpful. If you are looking for a new supplier I can highly vouch here, I dealt with William who was extremely approachable, friendly and helpful - ensuring I knew I was not “just another customer” but valued and respected as an individual too! Thanks so much!