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RedBook Inspect Reviews 3,404

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,126 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the service to be excellent and money well spent, often helping them avoid costly mistakes when purchasing a vehicle. The staff, including inspectors and representatives, are frequently praised for their thoroughness, professionalism, and helpfulness, providing detailed reports with numerous photos and clear explanations. Reviewers also highlight the excellent customer service, appreciating the informative phone calls and the ability to make informed decisions, even for remote purchases. However, some customers also noted issues with the product and quality of the inspections, citing missed defects like engine problems, brake issues, or cosmetic damage that should have been identified. A few other people also felt that the reports lacked sufficient detail or that the photos provided were of low resolution, making it difficult to assess the vehicle's condition accurately.

What people talk about most

Service

People report positive experiences with service, often highlighting the expertise and attention to detail of... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, thoroughness,... See more

Product

Customers had ambiguous experiences with the product, with many reviewers praising the comprehensive and... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the thoroughness of inspections, noting... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time buying a vehicle interstate, I don’t have the time or money to travel to inspect it myself. I got their most expensive package as I didn’t want to muck around getting a car I ca... See more

Rated 5 out of 5 stars

Unbelievable attention to detail by a mechanic who knew the company, the platform and all the little things that could go wrong with it. I would definitely consider the money spent on this service is... See more

Rated 5 out of 5 stars

Excellent report and thorough inspection. I paid for the higher spec $295 which was cheaper than my member price with RAA. The mechanic Sam rang me to go through the report. I dodged a bu... See more

Rated 5 out of 5 stars

The report was very thorough. Conversation with inspector made the process worth while. Together it allowed us to make an informed decision on a vehicle 1200km’s away. Could not be happier. Would hi... See more


Company details

  1. Vehicle Inspection
  2. Driver and Vehicle Licensing Agency
  3. Vehicle Examination Office

Written by the company

Trusted for 15+ years, RedBook Inspect helps Australians buy, ride, and finance safer. Our pre-purchase inspections give you greater confidence when buying used cars, caravans, or motorbikes—even remotely. We contact the seller to schedule, travel to the vehicle for inspection, and deliver a detailed digital report to your inbox. Additional services include rideshare safety checks, roadworthy certificates, finance asset verifications, and more.

The RBI Promise

Refund if vehicle sells before inspection

Refund if vehicle sells before inspection
We'll refund or transfer your booking if the vehicle sells before your scheduled pre-purchase inspection.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Money well spent

I am so glad I organised this inspection by Redbook. The inspection was completed quickly and I received the phone call immediately to advise me of some small issues which the dealer rectified before purchase. I gave me the peace of mind to proceed with the purchase of my new used vehicle.

8 April 2026
Rated 5 out of 5 stars

The inspection was very thorough and informative

The inspection was very thorough and the extensive photography of all parts of the vehicle was very informative. This was the third vehicle on which I had a Redbook inspection and this saved me from buying two cars which had a lot of problems, and allowed me to purchase the third car with confidence that there were no hidden issues.

7 April 2026
Rated 5 out of 5 stars

Get Joe to Inspect

Get Joe as your inspector from RedBook. He did an amazing job with a 9-year old Mazda that I wanted to purchase. He knew about the common issues and gave me assurance he was able to check it from a mechanic's POV. He also mentioned all the small things like wear and tear from an aged car.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Thorough and detailed reports

Thorough and detailed reports. Big kudos to Owen for going above and beyond - even returning back to the dealership to re-test a vehicle even though the dealership made a mistake with the redo.

2 April 2026
Rated 5 out of 5 stars

Redbook

The person who went to see my car was awesome. Great guy and clear with his feedback. Highly recommend redbook purely by my inspectior

2 April 2026
Rated 5 out of 5 stars

Car inspection

Can inspection was done in a timley manner and competent manner.
Josh was really knowledgable and gave me confidence when I bought the car.

31 March 2026
Rated 5 out of 5 stars

Great Report.

Very detailed report and when there were details that I was unsure of, the phone call helped relieve any concerns I had. Excellent job.

1 April 2026

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