ReBound Reviews 230

As all previous reviews say, my items have just gone awol 2 pairs of expensive trainers,no update on return tracking now I'm being investigated like I've not sent them back,that's why I always keep my receipts absolute joke

Rubbish. they re-delivered the item I returned back to me

Absolute garbage. How are you supposed to send anything back? Where are your drop off locations?

Worst return service, same status of return sent for last one week. I regret sending my product by Hermes which eventually used your company. There is no customer service. Ghost company, suggest to not use it.

Tracking Number: H00EYD0002872264

Would love to know how it went, but I can't even start. All they tell you is they have 1000's of convenient drop off points, but nobody can tell you where! Total waste of my time and energy. The sooner this business folds the better for all of us.

Absolute Sh*te. Deliberately difficult to use to put you off returning whatever junk you got conned with. Trying to find where you can actually drop the stuff off is a nightmare. Wouldn't buy from any company that use them

Total waste of precious time - this is not a well thought though UX - very disapointing! Royal Mail returns via the post office is a much better system.

Whoever built this service structure - needs to be sacked.
No explanation that its royal mail service. Comes up with locations for letter boxes which is no good if you need to scan the bar code. Wasted around 2 hrs of my life.
Absolute crap

Useless. No option to search for a drop-off location. Now left with a parcel and no idea how to get it back from whence it came. No link in email and unable to Google any help either. What a shambles.

Used for millet's returns to send back at Asda. No way of getting QR code for the return after website refreshed. They don't email you so it was wasted money

Super unimpressed with this service. I used it to try and return an ASOS order. I printed everything off and took it to the post office only to discover that there was no shipping address, just mine to return! It pushed me past the deadline to get my money back and has caused me so much inconvenience and stress. There is very little help available through their website. I wish ASOS didn't use this company. I will not be buying from any retailer who uses this company again.

There is no map or access to drop off locations once you process through the rebound system. It disappears and then you cant google or search anything. ReBound website tells you nothing. Based on the rest of the reviews, sounds like this company has some serious work to do before they will be successful.

Rebound’s name is all over the return literature but the website has no links to help the customer . I do understand that it is the individual companies who engage Rebound and that they are not actually a courier company, however , they do need to take some responsibility for the difficulties customers are facing. I booked a post office return via rebound and the post office had no idea what they were meant to be scanning. I finished up just paying to return the items myself when it should have been a free return.
I will try and check which companies use rebound for returns and avoid ordering from them, too much hassle.

I am absolutely raging i got involved with such an incompetent company. Their main website is so convincing and immaculately dressed up to easily fool customers. Rebound is just a fake brand that steals your money without giving yiu what you paid for. No QR code provided. No customer service and just pass on the baton to the retailer. I won't even bother request for a refund as I don't want to drop my standard. My advice do not use their service at all cost even if it the cheapest option. You will look like a fool in the shop when dropping your items.

Doesn’t have a map to find local drop off points.
Seems complicated. £7 seems expensive.
When I was near the end of the process the vendor site listed locations, I picked one, but then it doesn’t say that selection once you compete, or on the email, and it should do, and have a map page for customers to easily search local return spots.

Terrible! DO NOT USE THIS SERVICE! After selecting a return option that didn’t require a printer, I was directed to print labels and return documents (once the return generated and was paid for). No one has collected the parcel and it’s been a week. There is no one to talk with but a “bot” who refers you back to the retailer. Worst return process I have ever experienced.

Anyone know where I might take my parcel to return to Surfdome via ReBOUND? Its the most ridiculously complicated returns process - how is it so hard to find a drop off point?!!
I have tried to return it once and it has come back to me! And I still dont have a returns lable - HELP!!

The ReBOUND site will not accept my Order No, Customer Order ID, or postal code, email, or phone number. I am stuck with thousands of dollars worth of items that need to be returned soon. Does anyone have any suggestions as to how to make the ReBOUND site work?

Bought a shirt from international waters that wasn't the right size. Had to pay $20 for shipping costs to return it and I didn't even get refunded for the shipping costs on my original order. It's a terrible business model and only makes money from overcharging people.