ReBound Reviews 230

I requested a return with rebound. The service was disabled in my city. I should have gone to ship the package to another region. I have requested a refund of the money 10 days ago but it hasn't arrived yet. I sent two emails and a message but no one replies.

INVOICE NUMBER: 293430782 DEL 5 NOVEMBER 2022
TRACKING ID: JJD49990200039693637.
TOTAL PAID BY PAYPAL 19,10 €.

This is what you send me by mail:
The mail is giogionine@yahoo .it
Numéro de commande: 231732699
Nom du distributeur: JD Sports IT
Date d’envoi: 05/11/2022
Transporteur: DHL Connect Return (IT)
Numéro de suivi ReBOUND: JJD149990200039693637
Montant payé: 19.10 EUR

I have also a photo of invoice if you want.

No problem with drop off and collection from local shop. Problem arose when item been stuck in national hub since 30th October (over 2 weeks) had online chat with collect+yodel don't want to know, rebound don't want to know and can't get hold of tsb returns Ltd to obtain my £6. 50 return fee for parcel which is now assumed lost. Totally agree will not use any retailer which uses these

None of the instructions make any sense. No one will take the parcel or recognise the code provided for £6.50. Please contact me ASAP.

*Edit - I emailed ReBound at 20:00 and received an immediate reply. So they haven't seen the email, it just bounced with the following reply. ReBound can't tell me where to take a parcel, how will the vendor I brought from? In my opinion, this appears to be some sort of scam.

Hello Shaun,

Thank you for contacting ReBound.

You have submitted the contact form requesting information about your return. Although we are supporting brands and retailers with their returns process, we do not have information regarding individual return inquiries.

Therefore, we recommend that you directly contact the customer service of the brand/retailer that you bought the items from.

Best regards, ReBound team

i am having the same problems as everyone else. been to one drop off location to be told they don’t recognise the QR code . Tried to get get another location no chance there is nothing
will prob have to pay return postage and just post it directly back to the company.
never heard of rebound and i never want to hear about them again and i will never buy from a retailer in the future who uses this company for returns.

I am attempting to make a return and unable to find a return location

Please can you advise of the appropriate location to do so

I must say, the last reviews haven't reassured me with confidence. I went online to try and find a drop off point for my parcel (which is so far impossible!) and most of my search results demonstrated that everyone is having the same problem! As it stands I still have my goods and I can't find a way of getting them back to the retailer (ARNE). Advice please?

Just recieved this from the ReBound team. They can't even advise on where to drop the item - suggesting I contact the retailer instead! *face palm!*

Hello Gary,

Thank you for contacting ReBound.
You have submitted the contact form requesting information about your return. Although we are supporting brands and retailers with their returns process, we do not have information regarding individual return inquiries.
Therefore, we recommend that you directly contact the customer service of the brand/retailer that you bought the items from.

Best regards, ReBound team

I have tried to send back items but cant as the site rebound says it does not recognise my order number. Really!!! I CERTAINLY would NOT recommend this company ever again.
Why do they not added the receipt in the package with the return details is beyond.

These people are a damn joke, I sent the item back in early September, and the package hasn't gone anywhere. It November, making it 2 months now and no movement still? These people are f***king schemes and AVOID THEM, DO NOT USE THIS SERVICE. THEY ARE LYING AND JUST WANT YOUR MONEY. STAY AWAY.

AVOID AT ALL COSTS, it’s a scam they will take your money with some retailers like beauty works and you will be unable to find a drop off location as it doesn’t exist. They will take your money that you can’t get back! Disgrace
Edit: stop lying you can’t choose a carrier I got an email with some barcode and TRIED SO MANY CARRIERS AND NO ONE WOULD ACCEPT, I’m not an idiot I’ve returned many parcels in my life I’ll contact my bank reg this

my parcel has gone missing with rebound. Evri have told me to contact Rebound. How do I contact you about this?

Would find my order so couldn't return it...what a scam

Can't even find where to drop off a return appalling - you have to pay for return service and they e-mail you a QR code and will not state where to drop parcel for return. I think it is a scam. Original order was from Fanatics

I would not recommend. I returned an item on the 29 September and the item still hasn’t reached the company (Clarks). My return has been floating around in Rebound warehouses for almost a month. Unacceptable.

Abysmal, no information provided on a return location, after initial return process completed. Had to keep going around shops until I found a place that would take my parcel. If anyone is on here looking for help, they can be returned to any Collect+ Location.

Wishing I had never used this service to return my parcel.

TO ANYONE ELSE THINKING OF USING THIS SERVICE, DO NOT BOTHER.

Rubbish

Terrible service sent an item Athena day I received it and it’s still in transit (10th November)! Stay away! Any company that use them be aware. They aren’t helpful

I sent an item using their service on 14/7/22. According to their tracking, the items are still in transit, and then the scam company that I brought the item from Cernucci says it's nothing to do with them and can't do anything until the item has been returned. I would personally advise to stay well and truly clear of both companies.

It is laughable! I bought a faulty jacket from regatta, paid for return label, they redirected me to ReBound, received some dodgy email with no QR code and not even one Hermes/EVRI shop can recognise it, ever! So I'm travelling around the city in a desperate attempt to have my return sorted. This is the breaking point and I think I'm done with online shopping anymore.

Please people do not use this company. Had my parcel delivered directly to their offices so they could forward it on to the retailer. That was never done. Worst company ever. In the process of taking legal action. Disgusting company..

Absolutely hopeless.

Asda staff don't have a clue about it. Barcode not recognised. Their website is not mobile friendly and nothing works. The link to review them on their order goes to a 404 error

What a pack of clowns. I wouldn't trust them to take out my recycling.