Rankins Jewellers Reviews 

242
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and the truly stunning quality of the custom jewelry pieces. Consumers note that the dedicated team provides exceptional support throughout the entire process and always ensures fast delivery. Some reviewers were not happy with product durability and unresponsive communication channels after completing their online purchase. A few customers faced difficulties when trying to resolve issues regarding damaged items and unacknowledged messages sent to support. Even with these specific complaints, people consistently appreciate the beautiful craftsmanship and overall welcoming atmosphere provided by the business.

What people talk about most

Product

Customers had positive experiences with product, expressing overwhelming satisfaction with the stunning... See more

Service

Users describe positive interactions with service, highlighting friendly, helpful, and professional support... See more

Customer service

Consumers find customer service to be positive, frequently praising attentive staff who take the time to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible experience shopping with Rankins Jewellers. My Dad remembered the store from many years ago and suggested getting my 40th birthday gift from them. We booked an appointment which was su... See more

Rated 5 out of 5 stars

I ordered a beautiful white gold diamond “A” initial pendant (always wanted one) and lucky for me at the time it was on sale. When it arrived it exceeded my expectations, it was absolutely stunning, b... See more

Rated 5 out of 5 stars

I recently had a custom ring made here, and I couldn’t be happier with the experience from start to finish. The team was incredibly friendly, patient, and genuinely helpful throughout the entire pro... See more

Rated 5 out of 5 stars

Couldn’t recommend Rankins jewellers enough i had the most perfect bangle made for my baby girl, the staff was super amazing and friendly I’m very happy with my purchase and will definitely come back... See more


Company details

  1. Jewelry Store
  2. also in
  3. Jeweler
  4. Jewellery Manufacturer
  5. Jewelry Designer

Written by the company

Rankins Jewellers is a London-based, family-run jewellers with over 60 years of expertise. We pride ourselves on offering personal service, carefully sourced diamonds and beautifully made fine jewellery for engagements, gifting and everyday wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(242)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and friendly

The staff were friendly and very helpful, which made it easier to make my choice. Great prices. Stunning pieces.
I would recommend to anyone. Great family run business.

21 January 2026
Rated 5 out of 5 stars

Brilliant experience shopping at Rankins

Such a pleasure shopping with Rankins. Lovely trip to London and we all agreed that the young man who served us really went that extra mile to ensure we was all happy, so helpful and friendly. 100% be back, highly recommended
Thank you Rankins!
Cannnot wait to give our granddaughter her gifts

14 January 2026
Rated 5 out of 5 stars

Amazing quality and best customer service


I have purchased two items from rankins I’m so happy the quality is amazing. The packaging is beautiful but the most important thing is they customer service it’s outstanding.
I would highly recommend you to everyone as I have had the best service
Thank you so much.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a ring for my wife for a…

I purchased a ring for my wife for a Xmas present from Rankins Jewellers in Bishopsgate London. What a top end company and would recommend to anyone.

Here is my experience with Rankins.

Rankins we're recommend to my family from other family members that have excellant experience from Rankins. They are a company that offer an appointment only to view/purchase their merchandise items.

My lovely daughter in law accompanied me to a pre booked appointment with Rankins. We attended the appointment and I was amazed by the customer service we received from Ryder who served us.

Long storey short we made two expensive purchases on the day. One purchase was available on the day the other was not available on the day. Ryder spent time with us and ordered the ring size I require. It was despatched within a few days for home delivery from Dpd couriers. Unfortunately after two days tracking the delivery from Dpd the ring went missing. This is where Rankins Jewellers become our heros. After speaking to Ryder from Rankins, and several calls before that. Ryder was so apologetic it was unbelievable. Ryder did what he had to do at his end. Within 4 hours I received a phone from a lady from Rankins to say a replacement ring was now in their office. I collected the ring within 2 hours of the call. Dpd have a lot to answer for and I really pray and hope that Rankins Jewellers claim on the insurance from Dpd for the lost. I really can't praise Ryder and the lovely female who called me on my mobile to arrange for me to collect the ring (so sorry I didn't recall your name on the phone). I highly recommend this company for their professionalism. Thank you all so much for help. When that lottery win comes I will be spending big lol. Thank you so much. Wife is a happy bunny lol..

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Lovely workers

Lovely workers. Ordered an initial necklace for Christmas but the letter I needed was out of stock and they kindly custom made me one to come in time. Highly recommend beautiful jewellery been shopping from there for years

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful staff, Excellent quality jewellery

Very helpful staff, fast delivery, quality products, they went beyond my expectations, I can see why they were recommended to me, high quality jewellery and very proactive staff, I will absolutely be using them again in future and would recommend anyone who is looking for jewellery to give them a try

2 December 2025
Rated 5 out of 5 stars

Incredible experience ✨

Incredible experience shopping with Rankins Jewellers. My Dad remembered the store from many years ago and suggested getting my 40th birthday gift from them.

We booked an appointment which was super easy and travelled from Kent to the show room where I was assisted by a very helpful friendly member of staff.

I chose a baguette ring and it’s stunning! Beautiful memory made with my Dad and piece of jewellery to keep forever ❤️

12 November 2025
Unprompted review

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