Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
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Review summary
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Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
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Certainly easy to use. A little short on time to complete a booking when multiple journeys were wanted - though that may be the train company here. Also for a long journey I would have liked to have... See more
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I booked Eurostar reservations for 2 interrail passes. Once I found the right page it was very straightforward. Finding the right page to start the process was tricky. A direct link from the home pag... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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Bought a ticket which said I had a…
Bought a ticket which said I had a replacement bus- I got on that bus and then the bus driver tells me I had bought a train ticket and refused me to get on and I almost missed the bus.
30 June 2026
Reply from Rail Europe
Hello Sage,
We are sorry to hear about the confusion you experienced during your journey and understand how stressful this must have been.
After reviewing your booking, we can confirm that both segments of your journey were booked as train services, and we were unable to identify any replacement bus service associated with your tickets.
If there was disruption on the day of travel that resulted in a replacement bus being operated, this would have been arranged directly by the rail carrier as part of its operational management. If you believe this was the case and you had to purchase a new bus ticket, we encourage you to contact our Support Team with the relevant details. They will be happy to investigate your experience further and review any compensation options that may be available.
We appreciate you taking the time to share your feedback and hope this helps clarify the situation.
My sister and I had several train trips…
My sister and I had several train trips to book in Europe and we found the website generally very helpful. We live in New Zealand so being able to book online ahead of our trip makes it all very convenient, and one less task to worry about.
30 June 2026
Reply from Rail Europe
Hello Gillian,
Thank you for sharing your experience.
We’re really glad to hear that booking your train trips was easy and that you found the website helpful, especially while planning from abroad. It’s great to know it helped make things simpler and saved you some time while preparing for your journey.
We truly appreciate you taking the time to leave this feedback.
Easy to book & prompt responses to enquiries
Easy to book train travel. Prompt responses to enquiries.
30 June 2026
Reply from Rail Europe
Hello Leandro,
Thank you for your kind feedback.
We’re really glad to hear that you found the booking process easy and that our team was able to respond to your enquiries promptly.
It’s great to know your experience went smoothly, and we appreciate you taking the time to share it.
Reply from Rail Europe
Hello Rhonda,
Thank you for your kind feedback.
We’re really glad to hear that you received a quick and helpful response from our team. It’s great to know everything went smoothly for you.
We appreciate you taking the time to share your experience.
It is my 3rd time buying a Eurail Pass…
It is my 3rd time buying a Eurail Pass since I started traveling in Europe in 1974. It gets easier every time, In love using this product!
30 June 2026
Reply from Rail Europe
Hello Dave,
Thank you for your wonderful feedback.
It’s amazing to hear that you’ve been using Eurail Passes for so many years and that it continues to get easier for you. We’re really happy to know you enjoy using it while traveling across Europe.
We appreciate your continued trust and support.
The website had a problem excepting payment
I was able to book the pass on sale. Then immediately I tried to book another pass for my wife and the payment would not go through. We tried several different cards and same result.
29 June 2026
Reply from Rail Europe
Hello Lawrence,
Thank you for sharing your experience.
We’re glad you were able to complete your first booking, though sorry to hear you faced issues when trying to book the second pass for your wife.
Payment issues can sometimes happen due to a variety of reasons, such as card security checks or payment method restrictions. We have a helpful guide that explains common payment issues and what you can try, along with a list of accepted payment methods here:
Which payment options can I use?
https://help.raileurope.com/article/41479-which-payment-options-can-i-use
Trouble completing payment with 3D secure?
https://help.raileurope.com/article/41743-trouble-completing-payment-with-3d-secure
If the issue continues, please reach out to our Customer Support team with a screenshot of the error you’re seeing and your booking details. They’ll be able to investigate and assist you further.
To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Easy to use and clear choice of options.
29 June 2026
Reply from Rail Europe
Hello Gordon,
Thank you for your feedback.
We’re glad to hear you found the booking process easy and the options clear. It’s great to know everything felt straightforward for you.
We appreciate you sharing your experience.
Good except should have instructed to…
Good except should have instructed to print ticket from PDF emailed. Printing it from website was terrible quality and a waste of paper.
29 June 2026
Reply from Rail Europe
Hello William,
Thank you for your feedback.
Glad to hear overall everything went well with your booking.
We’re sorry for the confusion around printing the ticket. In most cases, the PDF sent by email is the best version to use, as it’s formatted for clear printing and also works perfectly when shown directly on your phone if printing isn’t needed. We understand how printing from the website itself can sometimes lead to lower quality output, and we’ll take this feedback on board.
Appreciate you taking the time to share this - it helps us improve the experience for everyone.
Reply from Rail Europe
Hello Don,
Thank you for your kind words.
We’re happy to hear that you found the booking process simple and smooth. That’s exactly the experience we aim to provide.
We appreciate you taking the time to leave a review.
I would like to add the rail passes to…
I would like to add the rail passes to my Apple wallet. I wasn’t given that option.
29 June 2026
Reply from Rail Europe
Hello Heather,
Thank you for your feedback.
We're sorry to hear you weren't able to add your rail pass to Apple Wallet.
The "Add to Apple Wallet" option isn't available for every rail pass or ticket type. It depends on the rail operator and the format in which the ticket or pass is issued. If your pass supports Apple Wallet, you'll see the option when you open your ticket. Otherwise, you can simply present your ticket or pass from your Rail Europe account or the PDF version during your journey, and it will be accepted for travel.
Hope this helps.
Very difficult to work with rail europe
Very difficult to work with rail europe
Communication not transparent
Lost money even though the train was canceled by operator
29 June 2026
Reply from Rail Europe
Hello Rakesh,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. We looked into the booking reference you shared with us and noticed your trips are scheduled for July 2, 2026, but we're not able to determine which train cancellation you're referring to. We also couldn't find any custromer service request from you, in our system - regarding this booking.
If your train was canceled by the rail operator, please reach out to our Customer Support team with your booking reference and any cancellation notification or email you received from the rail operator. They'll be happy to review your case and guide you through the next steps based on your situation.
To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate your cooperation and look forward to helping you resolve this.
It was helpful in answering our…
It was helpful in answering our questions and easy to follow instructions on purchasing what type and how many day pass to buy.
Thank you
29 June 2026
Reply from Rail Europe
Hello Dave,
Thank you for your kind feedback. We are delighted to hear you found the information helpful and that the instructions made it easy to choose and purchase the right rail pass for your trip. We look forward to assisting you on your future journeys.
Very straighforward and easy to use!
27 June 2026
Reply from Rail Europe
Hello Albert,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Ronald,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Leslie,
Thank you for sharing your valuable feedback and have an incredible journey!!!
Duplicate Transactions
I had no issues with making this reservation. When I thought there was an issue they were quick to respond even though there was actually no error
27 June 2026
Reply from Rail Europe
Hello Carolyn,
Thank you for sharing your feedback. We are sorry to hear that you experienced uncertainty while completing your booking.
After reviewing our records, we were only able to locate a single successful booking associated with the email address used for your reservation. We could not identify a second confirmed booking matching the situation described in your review.
If you believe you have been charged more than once, we encourage you to contact our Support Team with the relevant payment details. They will be happy to investigate the transactions and assist you further if an additional charge has been made.
To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate you taking the time to share your experience and hope this helps clarify the situation.
I bought the wrong ticket and tried to…
I bought the wrong ticket and tried to cancel it, but I wasn’t able to cancel it
28 June 2026
Reply from Rail Europe
Hello Chris,
Thank you for sharing your feedback. We are sorry to hear that you were unable to cancel your booking after purchasing the wrong ticket.
After reviewing your booking, we could not locate any cancellation attempt or contact with our Support Team regarding this booking prior to the scheduled departure. Our team is always happy to review the applicable fare conditions and assist customers with the cancellation options available for their tickets.
As the scheduled departure date has now passed, the tickets are unfortunately no longer eligible for cancellation.
We understand that mistakes can happen when booking travel and appreciate you taking the time to share your experience. We hope this helps clarify the situation.
Reply from Rail Europe
Hello Lucy,
Thank you for your feedback.
We're delighted to hear you found your experience simple, straightforward, and effective. Making it easy for our customers to plan and book their rail journeys is exactly what we strive for.
Thank you for choosing Rail Europe. We hope you have a wonderful trip.
Quick and clear responses when needed
Quick and clear responses when needed, easy booking systems and if needed easy cancellations with full refund due to unforeseen interruptions.
29 June 2026
Reply from Rail Europe
Hello Godefridus,
Thank you for your feedback.
We're so pleased to hear that you found our booking process easy and that our team was able to provide quick and clear support whenever you needed it. It's also great to know that the cancellation process was straightforward when your plans were unexpectedly interrupted.
Thank you for choosing Rail Europe. We truly appreciate your kind words and hope to assist you with many more journeys in the future.
Reply from Rail Europe
Hello Anargyros,
Thank you for your feedback.
We're delighted to hear you found the booking process really easy. We work hard to make planning rail travel as simple and convenient as possible, so it's wonderful to know you had a smooth experience.
Thank you for choosing Rail Europe. We hope you have a fantastic journey.
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