Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
Company replied
Certainly easy to use. A little short on time to complete a booking when multiple journeys were wanted - though that may be the train company here. Also for a long journey I would have liked to have... See more
Company replied
I booked Eurostar reservations for 2 interrail passes. Once I found the right page it was very straightforward. Finding the right page to start the process was tricky. A direct link from the home pag... See more
Company replied
Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Duplicate Transactions
I had no issues with making this reservation. When I thought there was an issue they were quick to respond even though there was actually no error
27 June 2026
Reply from Rail Europe
Hello Carolyn,
Thank you for sharing your feedback. We are sorry to hear that you experienced uncertainty while completing your booking.
After reviewing our records, we were only able to locate a single successful booking associated with the email address used for your reservation. We could not identify a second confirmed booking matching the situation described in your review.
If you believe you have been charged more than once, we encourage you to contact our Support Team with the relevant payment details. They will be happy to investigate the transactions and assist you further if an additional charge has been made.
To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate you taking the time to share your experience and hope this helps clarify the situation.
I bought the wrong ticket and tried to…
I bought the wrong ticket and tried to cancel it, but I wasn’t able to cancel it
28 June 2026
Reply from Rail Europe
Hello Chris,
Thank you for sharing your feedback. We are sorry to hear that you were unable to cancel your booking after purchasing the wrong ticket.
After reviewing your booking, we could not locate any cancellation attempt or contact with our Support Team regarding this booking prior to the scheduled departure. Our team is always happy to review the applicable fare conditions and assist customers with the cancellation options available for their tickets.
As the scheduled departure date has now passed, the tickets are unfortunately no longer eligible for cancellation.
We understand that mistakes can happen when booking travel and appreciate you taking the time to share your experience. We hope this helps clarify the situation.
Reply from Rail Europe
Hello Lucy,
Thank you for your feedback.
We're delighted to hear you found your experience simple, straightforward, and effective. Making it easy for our customers to plan and book their rail journeys is exactly what we strive for.
Thank you for choosing Rail Europe. We hope you have a wonderful trip.
Quick and clear responses when needed
Quick and clear responses when needed, easy booking systems and if needed easy cancellations with full refund due to unforeseen interruptions.
29 June 2026
Reply from Rail Europe
Hello Godefridus,
Thank you for your feedback.
We're so pleased to hear that you found our booking process easy and that our team was able to provide quick and clear support whenever you needed it. It's also great to know that the cancellation process was straightforward when your plans were unexpectedly interrupted.
Thank you for choosing Rail Europe. We truly appreciate your kind words and hope to assist you with many more journeys in the future.
Reply from Rail Europe
Hello Anargyros,
Thank you for your feedback.
We're delighted to hear you found the booking process really easy. We work hard to make planning rail travel as simple and convenient as possible, so it's wonderful to know you had a smooth experience.
Thank you for choosing Rail Europe. We hope you have a fantastic journey.
Easy to navigate site
The site was easy to navigate and I appreciated it as I have never booked amtytjing like this before.
29 June 2026
Reply from Rail Europe
Hello Jorie,
Thank you for your feedback.
We're delighted to hear you found our website easy to navigate, especially if this was your first time booking this type of trip. We aim to make the booking process as simple and straightforward as possible, so it's wonderful to know you had a positive experience.
Thank you for choosing Rail Europe. We hope you have a fantastic journey and look forward to helping you with your future travel plans.
Reply from Rail Europe
Hello Susan,
Thank you for your feedback.
We're so pleased to hear you found the booking process easy and straightforward, and that all the options you needed were clearly presented. It's also great to know everything worked smoothly without any glitches.
Thank you for choosing Rail Europe. We hope you have a fantastic trip, and we look forward to helping you with your future rail journeys.
It offers many option and gives details…
It offers many option and gives details on the page.
29 June 2026
Reply from Rail Europe
Hello Ceyda,
Thank you for your feedback.
We're delighted to hear that you found a wide range of options on our website and that the information provided helped you while planning your trip. We work hard to make it easy for our customers to compare their choices and book with confidence.
Thank you for choosing Rail Europe. We hope you have a wonderful journey.
Reply from Rail Europe
Hello Nick,
Thank you for your feedback.
We're delighted to hear you had a great experience and found it easy to search, book, and receive your tickets. It's wonderful to know everything went smoothly from start to finish.
Thank you for choosing Rail Europe, and we hope you have an amazing trip.
Reply from Rail Europe
Hello Karen,
Thank you for your feedback.
We're so glad you found our service easy to use. Providing a simple and convenient booking experience is exactly what we aim for, so it's great to know we met your expectations.
Thank you for choosing Rail Europe, and we wish you a wonderful journey.
Easy to use mobile app
Easy to use. I booked on my mobile phone using the app. very good.
28 June 2026
Reply from Rail Europe
Hello Wayne,
Thank you for your feedback.
We're happy to hear you found our app easy to use and that booking your trip on your mobile phone was a smooth experience.
Thank you for choosing Rail Europe. We hope you have a fantastic journey and look forward to helping you plan your future rail trips.
Reply from Rail Europe
Hello Cen,
Thank you for taking the time to share your feedback.
We’re sorry to hear that our booking fee came as a surprise.
Our booking fee is a flat fee charged per booking and helps cover the cost of maintaining a seamless booking experience, including high-quality customer support and continuous improvements to our platform. It’s only charged once per booking, regardless of how many trips are included, so customers can add all the journeys they need using the "Add Another Journey" option before completing their purchase.
For more information on the booking fee we charge, you can also visit our dedicated guide - direct link is below:
https://help.raileurope.com/article/41690-raileurope-booking-fee
We appreciate your feedback, as it helps us better understand our customers' expectations and improve the experience we provide.
The website is easy to navigate
The website is easy to navigate. The tickets and info sent to me by email are exactly what I wanted. I will be ordering more tickets from Rail Europe for our upcoming vacation to Europe.
28 June 2026
Reply from Rail Europe
Hello Bob,
Thank you for your feedback.
We're so pleased to hear you found our website easy to navigate and that the tickets and travel information you received were exactly what you were looking for.
It's wonderful to know you're planning to book more tickets with Rail Europe for your upcoming vacation. We truly appreciate your trust and look forward to helping make the rest of your travel planning just as smooth.
We wish you a fantastic trip across Europe!
Reply from Rail Europe
Hello Carol,
Thank you for your feedback.
We're so pleased to hear you found the purchase process easy and the information clear and concise. Making travel planning simple is something we work hard to achieve, so your feedback means a lot to us.
Thank you for choosing Rail Europe. We hope you have a fantastic journey.
Reply from Rail Europe
Hello Russell,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Rules & guidelines
Hello, the rules and guidelines say that the first journey is free to change but you charged me first the journey not quite sure what is free.
28 June 2026
Reply from Rail Europe
Hello Blanard,
Thank you for sharing your feedback. We appreciate the opportunity to clarify what happened with your booking.
After reviewing your case, we can confirm that you contacted our Support Team on 10 June requesting to change your Eurostar and SNCF passholder reservations to a later date.
Your Eurostar reservation was eligible for an exchange, and our Support Team requested your preferred new travel details so that the change could be arranged. For your SNCF passholder reservation, exchanges are not currently supported through our booking system, as this functionality has not been made available by the rail carrier. You were therefore advised to request a refund for that reservation and make a new booking for your preferred journey.
Our records show that both reservations were subsequently cancelled on 12 June. The SNCF reservation was refunded in full, while the Eurostar reservation incurred a cancellation fee in accordance with the applicable fare conditions.
We understand how this distinction may have been confusing. In your case, the free change applied to exchanging the eligible Eurostar reservation, whereas the fee was incurred because the reservation was cancelled instead of exchanged. The exchange and cancellation conditions for each journey were available to review throughout the booking process, from the journey search results through to the basket before payment.
We hope this helps clarify the difference between an exchange and a cancellation in your case, as each was subject to different fare conditions. Thank you again for taking the time to share your feedback.
Reply from Rail Europe
Hello Scott,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Easy to use
The web site is easy to use and the procedures are clear. Easy to find trains a nd book tickets.
28 June 2026
Reply from Rail Europe
Hello John,
Good to know that you found our website easy to use. Wishing you an incredible journey!!!
The booking site was clear and easy to…
The booking site was clear and easy to use. Being able to book ahead provides peace of mind for long-haul travel (we are coming from Australia).
28 June 2026
Reply from Rail Europe
Hello Pamela,
No matter where in the globe our customers are booking from, we have made every effort to keep our booking system as simple and intuitive as possible for them to utilize. Hope you will consider us for your future trips as well.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.