Rachel Galley Jewellery Reviews 

The ring was beautiful but too delicate for me but excellent service and delivery and return

Awful experience from start to finish. Customer service is nonexistent once they have your money — emails are ignored entirely. A genuine review I left on their website was removed, which says a lot. The jewellery looks significantly larger in photos than in real life and is absolutely not worth the price. Save your money and avoid this company. AVOID!!!!

Rings are generally lovely, but customer service isn't. I was promised a return label for a faulty ring 9 days ago. Several emails, 2 phone calls and 2 unanswered chats later I'm still waiting. I've just been told to call back in 24 hours. Also, why on earth do they only send return labels out in the post? In this day and age it seems ridiculous not to use email

I was looking at Rachel Galley on Facebook and then 10 minutes later I got an email from them saying that I’d signed up for email. This is a blatant lie, and an infringement on my privacy. You have no right to send me email, just because I was browsing your stock, and wherever you got my email from, you stole it!!
Cause you didn’t ask me if I wanted to sign up and I accepted, You just went out of your way to source my details, and you sent me an email, which is absolute unacceptable!!

I ordered a pair of 1 carat lab earrings
When I received them they were •5 each
Also they sent a free gift of a 24k Christmas piece worth £99 which when I took to the jewellery shop they told me it was tin and worthless.
I feel cheated

I love your website, and the pieces of jewellary look lovely.
In particular, I am interested in the lab grown diamond studs. However, looking at the reviews I am too worried to actually purchase.
It really doesn't bode well when so many of your customers have given such bad reviews. Maybe you should address them, which may increase your trustpilot rating and encourage people like me to hand over my money. Very disappointed 😞

Absolutely dreadful product and equally terrible customer service.

Order a diamond ring sent it back too big, asked for smaller size was told out of stock all of which took over 4wks as I had to ask n ask n ask if it had been received then it went to quality control, I sent it back same day so certainly didn’t wear it so asked for refund. The next day a new ring which I didn’t want arrived, about 30 messages later n nearly 6 weeks of having my money I finally got my refund but NOT the postage (£10) which I was promised I’d be reimbursed first, tried to contact a further 3 times now I think I’ve been blocked as can’t sent my message.
AVOID AVOID this company, lovely products shame policies and lack of customer service spoil it x

Recieved my Rose gold paperclip bracelet today . WOW WOW WOW . Its so beautiful . Deffo order again . Well packaged in a beautiful box

Avoid. I have received items that do not appear genuine. The free lump of ‘gold’ should have given me alarm bells. No I am battling to get a refund.

Ordered a silver ball bracelet on 14th November and when it arrived it was TINY - a size that might fit a doll

I immediately offered to return the item (which must have a silver weight value of less than £5) and was told that a free return label would arrive within 3-5 days. It didn't. In December, assured for second time that the label was on its way. It wasn't. I have now been assured for the third time that a label has been sent !. Perhaps the company may be approaching bankruptcy ?

Incredibly quick and efficient customer service. Very pleased with the ring I ordered and fantastic quality. Will definitely keeping Rachel Galley on my list for future purchase. Love its simple yet beautiful elegance.

WASTE OF MONEY!
Oh how i wished i had looked at these reviews before i purchased!
I ordered a beautiful Russian style wedding ring in the sale for £129! I'd only had it a week and the silver had tarnished! Spending that amount should not tarnish but using cheap metals its bound to happen. Sending it back was a pain as well. The invoice states the information was on the back of it, nothing at all on there 🙄. It also stated to use the label provided if 'you want to pay". Who wants to bloody pay to return something that's faulty?!! 🙄.
I stuck that label on because frankly I just wanted to get rid and get my money back! So at the post office, the cheapest cost to me was £8.40! I was disgusted but after a few phone calls and numerous emails, I've finally got it back. I wasn't backing down. I've had no apology from the company which is not acceptable either! I was told that i'd be sent out a pre paid label which arrived 5 days later! Why not just bloody pop one in with every order, afterall, this company charge enough for their jewellery!! 🙄 Shame really because in the pictures, they look so nice but it's not jewellery that can be worn everyday but for the charges, the metal should be better quality so that it can be worn everyday!! Unfollowing from facebook and I will not be buying again!
***Oh and before i unfollowed them i thought i'd warn others to read the numerous one star reviews on here first and i have been blocked! Truth really does hurt! Lol.

Nice bracelet and earrings purchase from Rachel Galley

The order was placed in plenty of time for Christmas delivery. I had to chase the delivery and even though the company promised it would be there for Christmas it never arrived.
Eventually the tracking details they sent did not work and after another call by me to them they just said wait. Eventually turned up New Years Eve leaving a very disappointed partner. Not a great service at all. Would not recommend them.

Large selection of lovely designer jewellery at reasonable prices

I purchase a sterling silver bracelet on 16th December online. The item arrived and is TINY . Like a dolls bracelet . I immediately requested a refund and received a reply to say a pre paid label would be with me within 5 days (by 24th December) . They say they will ''investigate'' when item is returned - rather than they will refund (in accord with my consumer rights) . I will update on progress but I feel as though I will have take them to small claims court to get my refund

This is one of those websites that ask if you want to add extras at checkout.
I was asked 3 times and declined 3 times.
My order went through as the 1 item I purchased. but within seconds a subsequent email came through updating my order with some very ugly earrings added..... this was charged to my CC at £112. I replied immediately saying don't send these, I didn't order and don't want them.
They were of course sent to me.
I then struggled for 2 weeks to get a refund of the item and the recorderd postage I had had I pay for the privilege of ensuring they got them.
I will never buy from this website again.
Customer service were polite but ineffectual.
What a shame as I would have bought more items.
I did get the refund in the end.

No delivery and no response from customer service to multiple emails seeking update on delivery. Do not use this site.

Ordered 2 pairs of earrings. One pair the hoops are so small they are not wearable at all and would be surprised if anyone's pierced ears would allow these to fit! Tried to organise return and refund and have zero response to my emails. Live chat doesn't work at all. Rang them and the number is a recorded message on loop. I'm usually very good at spotting dodgy retailers but got stung this time! Do not buy from these people! Wish I'd checked these reviews first!

Update - there's my response below - just 6 months after purchase! Congratulations - the longest ever wait for a reply from any business! As if I'm going to waste my time reaching back out now!