Rachel Galley Jewellery Reviews 

How I wish I'd come here before buying. The fact they sell things through TJC made me think they'd be ok. I bought a ring, it was so much smaller than advertised and now I can't get any customer service. I've emailed many times, no response. I've been on FB and they've said a label is in the post - 12 days ago. I would never buy from this company again. Absolutely awful customer service. I'm now going to have to go to my credit card and request my money back.

Amazing quality Jewellery and really great service.

Yet another negative in a long list of many! The earrings I bought for my partner are nothing like the listing and are absolutely tiny. They do not reflect the price I paid for them not even the price of the supposed white gold used. Avoid this company at all costs if you don’t want to be scammed

Poor quality damaged goods sent out as new at a cost of nearly £200. Over 2 months of futile attempts to get a refund...16 plus emails..I can't recall how many phone calls...a whole load of distress as customer care are USELESS- they don't communicate with each other, they don't read messages properly or act on anything they say that they will do...meanwhile bombarding you with emails advertising overpriced but supposedly heavily discounted goods which in my case were shoddy and tarnished...
I see that today they have finally given me a refund...
This is an awful company - don't waste your money on them

Awful customer service!. I returned the earrings at a cost of £10.99 for a replacement, they sent the original faulty earrings back to me!. I contacted the company and they said they were unable to pay the cost of my return postage which was fine as I just wanted the replacement earrings. They promised pre paid label which never arrived!. I then asked for a refund for the full cost of the earring over £100, surprise surprise no further contact!! DO NOT buy of this company unless you want faulty goods and very frustrating customer service!!

I will not recommend this company. Not worth the price. I purchased some stud earrings. Those things were as tiny as a mustard seed. Please don’t buy from them.

Quick delivery, great product. Has the look I want for less

Reasonable delivery timescale, quality products. Good customer care.

Simply they lie in main areas . Website does not say the number of days shown is before they maybe dispatch . Customer service is based in INDIA . Not uk .
Twice they lied to me that product would be dispatched that day . Ordered Saturday , services said on Thursday stock now in and will ship that day. Friday called again and was told system hadn’t updated with tracking but had been shipped Thursday . I get update from Royal Mail that they had shipping advice Friday pm. It didn’t have the package yet, so clear lies . Any organisation misleading at sale and in subsequent customer service will never be patronised by me again and unless the product is exceptional will be going back . I’ve also unsubscribed from text etc yet still receiving so they don’t conduct privacy actions either.

The returns process is archaic. The website states they will send you a pre-paid label if you contact them. It's been a week since I was told it would be posted to me and still no label. I contacted them again and they asked me to post myself with tracking information. I had to send them a screenshot with their own returns policy (!)

Once you order something, you are hounded with emails. At least 3 or 4 per day, with very tempting offers, like 80% off plus an Extra 40% off with a code.

So I went online again to see if I liked something else for a gift. What I discovered:
1. They automatically add a £99 "free gift" to your basket when you add over a certain limit (not very high). Except it's not free- it's £99. You can't remove it from your basket, it automatically pops right back (!). You can't remove it at Checkout either, it just gets added as a "free" gift, but you have to pay the £99 price.

2. Their Extra 30% discount code is greater than the Extra 40% discount code!

Needless to say I didn't proceed with another order. I've never seen anything like this before...

Received earings i ordered silver they sent gold!!! they were for a birthday present tomorrow they are absolutely rubbish tiny tiny flimsy not as the description or scale!!!shocked I wouldn't give them to anybody these sales are just rubbish disposal no more honestly furious I'm to ill to go to return them but just bad!!!!

Damaged jewellery supplied- issue unresolved.No effective response to my complaints...yet I am bombarded with emails offering "discounts" for items that had inflated prices to start with...today I received one from no less than "Rachel" herself.. (as if..) offering mega reductions...

Don't waste money- if there is a problem you will not get a satisfactory resolution

I purchased some sleep diamond earrings and the back came off straight way. I phoned them and they said they can’t send me a replacement as the back is part of the earring and they don’t have spares for sleep earrings. So i purchased some backs which they sold for other studs and they did not fit . Phoned them back to explain this and they just said they would look into it and never did. I have sent 4 emails and had no replies , Basically once they have your money they don’t care.

Low price but the screw-in backs for these earrings are not good quality and one didn’t work at all. A gift for my friend so that was rather disappointing. Won’t buy from them again.
Returns process pretty rubbish too, I had to wait for a return label by post and they wouldn’t send it to my friend’s address so she could return them. A bit of a hassle if I’m honest. This still isn’t resolved but fingers crossed they send replacements

Nice quality gold earrings at a sensible price and swift delivery

Gift for my daughter’s 30th in December.
Excellent delivery and item looks fantastic but will await my daughter’s comments.

I returned my earrings & haven’t had a refund

Great service very quick delivery earrings seem smaller than imagined but look great and very comfortable.

Ordered 0.5 carat lab grown diamond sleepers. They are most certainly not 0.5 more like .25 !
They dangle out my ear lobe because the shafts are too long and I therefore would not wear them. Packaging states “ no return if seal broken “ Seal has to be broken to find that earrings are not fit for purpose !

I ordered 2 earrins and I was send the wrong one , which was not even on their website and looked cheap . Extremely unhelpful customer care . I had to send it back and then get the money back. i had to spend extra money and time to sort their mess out . I wouldn't oreder anything else from them .