Jacqueline

Absolutely dreadful product and equally terrible customer service.

Approaching Leonard Curtis for advice, I found their approach and advice to be exemplary. They were responsive, listened to the challenge(s) and responded in a manner which inspired confidence and assurance with respect to an area of activity, in which I was a novice. Our advisor encouraged trust and when I needed assistance with something quickly, she responded in kind and with an additional contact, who was equally useful.

The number of books you are accepting has declined considerably and the amount you are paying is reduced.

Great service - lovely people, very professional.

Shane was so helpful in helping us to choose the 'right' carpet for our needs. Similarly Mark, when he came to measure, was also very helpful.

Absolute rubbish - do not use this company. About to cancel my service due to breach of contract on their part - no customer service ie it dreadful; no management available; no leadership other than poor. Feel free to contact me

Another 24 hours of no internet; no call back although somebody did respond to my review yesterday but no action - oh and no dongle either!

Mark has already written an eloquent statement with respect to his experience which 100% reflects my experience of today. So with grateful thanks to Mark ...
One Star is far far far more than I…
One Star is far far far more than I really want to give, I signed up after fabulous promises to find myself offered internet service as Kinex without agreement or instruction and with all monies paid, cancelled my internet service.
All the frontline Customer Service people do is tell you "Go buy a dongle" as though this is the answer to all our prayers for effective and efficient service. If I can't buy one locally, I got told "Go onto EBay or Amazon they'll get it to you the next day" without any appreciation of the inappropriateness or irony of her advice. No call backs, no employees who offer anything other than a broken record response of "Go by a dongle", told that escalating the problem means that a manager might call you back within 48 hours and that to go knock on a door where the senior managers are meeting would get the sales advisor sacked!!!

With thanks to Mark ... Let me quote their Brand Promise
As small business specialists, we deliver the essential services that you rely on
YOU ONLY MANAGED TO REMOVE MINE I feel your pain.

This is a totally ineffective and inefficient enterprise who hide behind junior staff, don't keep their promises and are frankly a disgrace. Within the space of 5 minutes or so, I had been told to go Buy a Dongle at least 5 times. May I suggest you start using dongles yourselves ... it could be a new product line, you could Fedex them to customers when you fail to deliver the service for which they have paid.




TOTALLY USELESS DO NOT SIGN UP WITH THIS COMPANY

No problems. As long as they deliver as promised, they will 100% merit 5*