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RAC Car Insurance Reviews 

20,743
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 12,104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, noting that policies are affordable compared to other online providers. Many people find the official website extremely simple and straightforward to navigate when purchasing insurance. People frequently mention that setting up coverage is very fast, and the efficient service makes the entire renewal process completely stress-free. However, some customers also noted unexpectedly large price increases upon policy renewal or difficulties managing automatic subscription settings without proper notice. Some reviewers were not happy with late renewal quotes arriving after deadlines and expensive administrative charges applied to customer accounts.

What people talk about most

Price

Reviewers mention positive feedback about price, noting that the costs are very decent, competitive, and... See more

Service

Users describe positive interactions with service, highlighting an experience that went like clockwork and... See more

User experience

Consumers find user experience to be positive, highlighting that online forms and insurance applications are... See more

Website

Reviewers highlight positive aspects of website noting that the online platform is very easy to use, straight... See more

Subscription

Clients share ambiguous opinions on subscription, with many reviewers praising the ease of the process and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was easy to find the correct level & type of car insurance which is the best for me. Also the price of this car insurance is less than my renewal offer from my previous insurers & a lot more was i... See more

Company replied

Rated 4 out of 5 stars

Renewal worked well, albeit 15% higher than previous year. Could have gotten a slightly better prise, but not worth the hassle of changing - this time. I am supposed to advise any changes to additio... See more

Rated 4 out of 5 stars

We joined RAC last year and i cannot give a review as we did not used their service. Until you call them out then you will know how efficient they are. The only problem was they had me on automatic re... See more

Rated 4 out of 5 stars

Had a competitive car insurance deal over the phone. All terms and conditions also read out. Both policy and other documents received via email immediately. Superb RAC service.

Company replied


Company details

  1. Insurance Broker
  2. also in
  3. Auto Insurance Agency
  4. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.4

All reviews

(20,743)

11,879 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to renew insurance & very…

Easy to renew insurance & very efficient online staff that renewed it for me ! Good price & actually went down in price from the previous year which was an added bonus !

21 October 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Great price

Great price

17 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 2 out of 5 stars

Card had changed so first payment…

Card had changed so first payment failed. I updated my card on the app expecting them to try again. But no I got an email saying I had to pay £20 admin fee. Wouldnt budge on a waiver.
I will not reinsure next year.

15 October 2026
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Reply from RAC Car Insurance

Hi Lynn,

Thanks for sharing your feedback with us. We’re really sorry to hear about your experience after updating your card details on the app.

We know how frustrating it is to get hit with an unexpected £20 admin fee, especially when you tried to sort the payment out yourself. We always want to be fair and helpful, so we’re disappointed we let you down here and left a bad impression.

We don't want to lose you as a customer, and we will be in touch with you to see how we can help resolve this for you.

Vicky

Rated 5 out of 5 stars

Everything was very straightforward and…

Everything was very straightforward and the saving I made changing my car insurance was a very welcome surprise

13 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Very easy process

The process was very easy including adding add-ons. So far so good.

10 October 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

RAC is a name i can trust

RAC is a name i can trust. I was looking for car insurance and they were the cheapest. There is no telephone service but contact by chat is available. Ive not had need to try it or the level of service yet.
It was easy to set up online.

8 October 2026
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Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

It's good to know that you recognise…

It's good to know that you recognise that I have a good driving record so offer me a competitive rate. I am very pleased with the company

18 October 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Was quick no fuss great price

Very helpful

13 October 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

very good price.

21 October 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Great overall experience.

Quick and easy to arrange my car insurance online. The process was straightforward and the price was very reasonable compared to other quotes.

16 October 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

The renewl premium I was quoted seemed…

The renewl premium I was quoted seemed fair and competative and the renewal process on line was easy to use.

22 September 2026
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Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Renewing was easy online

Renewing was easy online, glad that I was notified in plenty of time to plan finances and decide about renewing. Price was ok given that I had made a claim. All went smoothly

29 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Went wellChange of car and renewal went…

Change of car and renewal went seamlessly. Only hiccup was what seemed a long wait for line to be answered.

29 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 2 out of 5 stars

Very difficult to communicate with.

After completing the information on line, it was very difficult to communicate about a claim from a previous policy that was withdrawn.

5 October 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi,


Thank you for taking the time to share your feedback with us.

We’re really sorry to hear how hard it was to get in touch about your claim from your previous policy. We know this must have been frustrating, and we want to make things right.

We will be in touch with you to see how we can help.


Many thanks,
Kirsty

Rated 5 out of 5 stars

Very competitive.

From going on line to completion was quite simple and the price was very competitive

16 October 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Straightforward renewal

Straightforward renewal. No price increase.

30 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

It was quick and easy to renew my…

It was quick and easy to renew my policy.

30 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

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