Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain... See more
Company replied
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Review summary
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This is the first time I have used RAC for my car insurance. Everything was online and even though I am in my eighties, I found the whole experience pretty easy. I also went back afterwards and mana... See more
Company replied
It seemed to be a fairly good price from a company I was comfortable with. You can only tell if an insurance company is good when you make a claim though, hence only four stars!
Company replied
All went smoothly, despite car insurance being very much a distress purchase. Worthwhile to keep self snd named drivers covered, c/w RAC breakdown assistance. Hoping for an uneventful year.
Company replied
Company details
Written by the company
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Contact info
United Kingdom
- rac.co.uk/insurance
4.4
Excellent
19K reviews
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Very efficient
20 August 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Answering the phone and being able to…
Answering the phone and being able to speak with an agent. I detest online quotes.
20 August 2026
RAC have always looked after me
RAC have always looked after me. Great cover and package.
15 August 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Very easy to navigate online and I…
Very easy to navigate online and I chose the biggest name to insure my car with.
8 August 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Minor problem will payment/autorenew…
Minor problem will payment/autorenew which an agent sorted immediately.
Cheaper than last years price.
Thumbs up all round
15 August 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Incompetent
All a bit of a mess really, ended up, phoning up and cancelling, here they are still sending me stuff as if I was insured with them. Incompetent adim and systems. By and large I don't feel any trust in the RAC.
20 August 2026
Reply from RAC Car Insurance
Hi Colin,
Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced and understand how frustrating it must be to continue receiving correspondence after cancelling your policy. We’re also disappointed to hear that this has affected your trust in us.
We’d like the opportunity to look into what has happened and see how we can help resolve this for you. We will be in touch with you directly to discuss this further.
Thank you for bringing this to our attention.
Many thanks,
Kirsty
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Easy to use and understand web site form
20 August 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Easy to obtain information and complete…
Easy to obtain information and complete the necessary forms.
Competitive premium.
Good and quick follow-up with email correspondence.
20 August 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
EVERYTHING WENT SMOOTHLY
3 August 2026
Reply from RAC Car Insurance
Hi Richard,
Thank you for your wonderful feedback! We’re delighted to hear that everything went smoothly and that you had a positive experience with us. We really appreciate you taking the time to share your feedback.
Many thanks,
Kirsty
On line RAC car insurance
I have had RAC car insurance for numerous years.........The reduction in quality of service will mean that I will never use it again.
1. I renewed my policy (I was pleasantly surprised that there had been a reduction in premium) but I feel that I was fully made aware about the lack of support for advisers over the phone that I was signing up to. I have had a online policy before, but have been able to sort things out using portal/chat/phone call in exceptional circumstances. The portal does not allow you to manage your policy effectively and the chatbot tells you that you can do things which you are unable to do such such as adding additional drivers. The chat is incredibly frustrating as it doesn't tell you why you are unable to do things the chatbot tells you you can do..
2. I was charged a £20 pound late payment fee. I can't remermber if I was asked to add card details at the time of renewable. The account I used to pay has not changed at all and there was lots of available funds to pay. Because you sent me an email saying I needed to go on to the portal as you couldn't take payment. The portal doesn't allow you to make a payement independently and all the advisers on the chat say is check with your bank. The banking ap showed nothing about a declined payment and I couldn't authorise the payment. I didn't want to have another late payment or risk having car insurance cancelled so wanted to pay immediately and this was rediculously difficult.
2. I was told I could add my 18 year old son who was learning to drive as a driver for zero fee when it turns out I couldn't and would need to pay an increased premium.
14 August 2026
Reply from RAC Car Insurance
Hi Jane,
Thank you for taking the time to share such detailed feedback. We’re very sorry to hear about the difficulties you’ve experienced with your policy, particularly around managing your policy online, making your payment, and adding your son as a learner driver.
We understand how frustrating it must have been to receive conflicting information and then find it difficult to get the support you needed. This is certainly not the experience we want for our customers.
We’d like the opportunity to look into the issues you’ve raised and see what assistance we can provide. We will be in touch with you directly to discuss this further.
Thank you again for bringing these concerns to our attention.
Many thanks,
Kirsty
My car insurance was set up smoothly…
My car insurance was set up smoothly and easily, the cost was also very competitive.
30 July 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
VERY GOOD AND TRUTHFUL reactions to the…
VERY GOOD AND TRUTHFUL reactions to the the questions I asked . First Class.
13 August 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
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