We are been living in QUINTAIN living, Ferrum 2 from almost 4 years. The whole team is too supportive and helpful. The maintianence team is always on their toes for queries and response. They always m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Brand new studio to 4 bedroom apartments to rent at Wembley Park. There are no hidden fees. Bills are all set up and ready to go. Find your brand new home today.
40 Olympic Way , HA9 0GU, Wembley, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve had an excellent experience with the Ferrum Maintenance team, who truly deserve recognition for the high standard of service they provide. Every time I’ve reported an issue, they have responded promptly and handled it in a professional, efficient, and thorough manner. Their attention to detail and commitment to resolving problems properly, rather than just quickly, really stands out.
The team are always respectful, courteous, and clearly take pride in their work. Communication is consistently strong; they explain what they’re doing, keep you informed throughout, and ensure everything is fully resolved before they leave. It’s genuinely reassuring to know that any maintenance concerns are taken seriously and dealt with to such a high standard.
The Ferrum Resident team also provides great support, complementing the overall experience, but it is the Ferum Maintenance team that are the true driving force behind such a well-managed and comfortable living environment.
Overall, I’m extremely pleased with the service provided and would highly recommend Ferum as an excellent choice, particularly for the reliability, professionalism, and quality delivered by their maintenance team.

Reply from Quintain Living
Been living here for 4 years and I’m amazed how well Maintenance team work. Lucian and Karol been a pleasure to deal with all the time.
Never heard of such an amazing service from other build to rent properties. Kudos to the team!

Reply from Quintain Living
Moving into a new home can be stressful,but the maintenance team at Canada Gardens(Quintain Living)has been absolutely incredible.I want to give a massive shout-out to the team for their efficiency and professionalism.Special thanks to Mani and Tony,who were so proactive and friendly in fixing my door seals and dishwasher today.Mani and Tony are true professional—they attended to my request immediately and ensured everything was perfect!I also want to thank Matt and Tom for their help with the initial setup and intercom issues,and last but not least, Emma, who always replies and arranges help promptly. She is so organized and helpful with all the email coordination! It is rare to find such a dedicated and hardworking team.They don't just fix things;they truly care about the residents' comfort.Thank you all for making my move so much smoother! The maintenance team is truly AMAZING!

Reply from Quintain Living
Lucian and his team are absolutely amazing! They attend to any of our issues within minutes and they are so warm and welcoming! Absolutely love them!

Reply from Quintain Living
I've been with Quintain since 2024 until now and they have never failed me when I have concerns in the flat. Everyone from the concierge, accounts, residents team and maintenance have been very helpful and accomodating. Especially with the maintenace team, they are always so quick to resolve any issues on the flat. I've never experienced this when I rented somewhere else! Keep it up!

Reply from Quintain Living
Concierge team and Admin were really very supportive and friendly. Even staying beside wembley stadium and especially at the times of events it has never been felt unsafe or fear to comeback and rooftops have been always such a special spot for our playing games, chilling and Co-working space felt very collaborative and rewarding.

Reply from Quintain Living
Ferrum Resident;
Concierge is hospitable and approachable.
The Maintenance Department is exemplary.
Lucian, Andrea and every member of the team pedestal care, concern and efficiency to the fullest of their capacity towards relative tasks/assistance requests.
Great communicative practice, readily available and accommodating.
Thank you.

Reply from Quintain Living
Living here for the past few months, awesome place to be in very close proximity of tube and grocery shops like LIDL, Sainsbury and LDO as well.
Also they organise free events including brunch’s and beer and sometimes morning breakfast as well.
Helpful 24hrs concierge!!
Good free wifi and free Gym 🏋

Reply from Quintain Living
I have been living at Ferrum for close to two years now and the experience has been incredible. The QL maintenance team is amazing with how quickly they resolve matters. The team had always quickly remedied any issues I had encountered, even the ones I thought it can’t be fixed. Thank you guys for all the support in giving us an amazing experience :)

Reply from Quintain Living
We have just moved from France due to professional reason. After considering different options, Quintain just showed up as the best one. Easy communication, great location and fast turnaround (we moved in 7 days).
That journey was made very clear and smooth thanks to Dalia and Julia that took care of us. I really recommend.

Reply from Quintain Living
I frequently use the social spaces for work from home and have a coffee which I very much enjoy. Ciara is always very polite and hands on, she’s a great addition to the building

Reply from Quintain Living
The pizza event hosted on the 25th of march was very good. Grabbed some beers as well and was a great time all around

Reply from Quintain Living
Ciara is truly the glue of this building. She keeps everything running so smoothly and is incredibly efficient - things just get sorted quickly and without any fuss, which makes a huge difference day to day! On top of that, she's always kind, approachable, and creates a really welcoming atmosphere - which is key in a build to rent known for its "community" and shared living spaces. It never goes unnoticed how she always opens the door for residents, anticipates what people need, and just quietly makes life a lot easier for everyone. The building - and living here - genuinely wouldn't feel the same without her!

Reply from Quintain Living
Adrian from Sales team finds a wonderful apartment suit me. And Julia from Tenancy team who is helpful and great. I like the Repton Garden and I love all teams.

Reply from Quintain Living
I’ve had a great experience with Quintain Living. Elaine was incredibly helpful throughout — she took the time to explain everything clearly over calls and was always quick to respond to emails, which made the whole process feel smooth and stress-free.
Julia was just as helpful when it came to the booking side of things, keeping communication clear and efficient and making everything easy to manage.
Overall, a really positive experience from start to finish.

Reply from Quintain Living
Our experience at Solar – Quintain Living has been fantastic since day one.
When we first started looking for a flat, Rachel was incredibly patient and helpful, taking the time to show us multiple apartments until we found the one that felt right for us. Her support made the whole moving process smooth and stress-free.
Throughout our time living at Solar, the building has been excellent — modern, very well maintained, and a genuinely comfortable place to live. The facilities are great and everything is managed to a very high standard, which made day-to-day life very easy and enjoyable.
What really makes the difference is the resident team. They are always professional, responsive, and genuinely helpful. A special thank you to Sonam and Ciara, who were both incredibly supportive during our stay and always quick to help whenever we needed anything. Their professionalism and friendliness really made us feel welcome.
We have now relocated outside the UK, but we truly enjoyed our time here and are very grateful to the entire team for making it such a positive experience. We would absolutely recommend Solar and Quintain Living to anyone looking for a high-quality place to live in London.

Reply from Quintain Living
Whenever I visit my friend at the building, the staff at the desk are always kind, bubbly, and very helpful. This week I needed to get somewhere in the Wembley area, but since I’m not from around here I was having trouble finding my way. One of the staff members, I believe her name was Bolaji, helped me. I really appreciated her help and friendliness.

Reply from Quintain Living
Great experience! Ken has always been very helpful and responsive which made my move and living here smooth and really enjoyable.

Reply from Quintain Living
Julia Whyte within the Tenancy Team was very helpful in the process. All questions were addressed promptly, and was very reassuring throughout.
Looking forward to our imminent move with Quintain Living!

Reply from Quintain Living
I have been living In the building for around 6 months now and I have never been let down. The Ferrum Maintanence team, Karol, Mani, Liana, Emma, Joana and Andrea, all of them have helped me on individual occasions with any issues and done it quickly!! Will forever be grateful to have them ❤️

Reply from Quintain Living
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.