Switch2 Energy Reviews 3,272

Great experience with the consultant-friendly, professional and very clear in explaining everything. Made the whole process quick.

Only a 2 minute wait to be dealt with by customer services - very polite staff member (Ben). He assisted me in getting the best time (for me) for the engineer to do a regular maintenance visit.

Excellent customer service with Laura . She was able to explore other different options when asked. Very helpful

a very friendly and helpful manner

Helpful, friendly and professional customer service.

Good customer service and clear responses.

I get anxious when ringing people on the phone. So I sent customer service an email to explain our situation and Becci gave a quick response agreeing to my proposal.

Very helpfull staff, help me with my problem ,

The person who I spoke to was very helpful and understanding. A appointment was made swiftly and was convenient to me. I was very happy with the service.

Marc came out today and evaluated my heating system that ive had problems with for years. He was very helpful, patient and explained what was at fault and what needed to be fixed. I felt better with the knowledge he had about the system.

I was very happy with the company switch 2.

Exceptional customer service.

Didn’t wait too long for my call to be answered which was a bonus. Very helpful lady called Alisha helped me with my query about my direct debit and sorted it very efficiently. Thank you.

Friendly and helpful customer Help service.

Didn’t get the lady’s name but she was welcoming, professional and easy to converse with. She was bubbly and put me at ease as we were navigating my situation. I am very grateful for Switch2s customer service as they are really caring. She resolved my issue quickly within no time.

Great service Thank you

Curtis was able to fully resolve our issue and set up a DD payment for us

The staff was very kind and helpful. The phone connection was very quick

The woman who answered my call was warm, calm, and showed outstanding listening skills.”

Miroslav in customer services is completely incompetent - I sent a complaint in on 6/4/26 - he responded to me asking for some evidence on 8/4/26 I sent back the same day. He don’t log the complaint - so the directors of my development are getting inaccurate reports from s2.

No one got back to me and as I also deal with s2 on a development level and raised this issue customer services were told to pick it up.

15/4/26 I get an email from Miroslav asking me to send the same details again. I tell him I sent them, he said my last s2 correspondence was in Nov 25. (He must have amnesia or be incompetent). I ask
him to look again and amazingly he found it. He then told me the whole issue was my fault - which is impossible because we are dealing with an automated system.

So in summary he - failed to reply to my email, failed to raise my complaint, failed to understand the problem, failed to complete follow up tasks, failed to find records and failed in altering switch2 to issues with their system.

The fact this staff member is this incompetent shows you how appalling the management of s2 are and how they do not care about customers at all as this staff member has not been trained whatsoever.