The tech replaced our old water cooler with a newer one. He was in and out. Seamless.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It has been nothing but a wonderful experience to work with John Dickson with Culligan Quench. He is super responsive and always patient with all our questions and requests. Thanks John!!
Company replied
We all have crazy work schedule and for sure, I did NOT have the time to go back and forth with customer service. When I called, not only was Thomas M. (Representative) kind and listening to me. He wa... See more
Company replied
I deal with a lot of different companies and their customer service departments. Allyson Barber was such a pleasure to work with. She was very patient and ensured to help me with billing and service q... See more
Company replied
Company details
Written by the company
Culligan Quench partners with workplaces to offer bottleless coolers and sparkling water, ice, and coffee dispensers that streamline operations, improve sustainability and provide cleaner, safer, better-tasting water loved by all.
Contact info
Allendale Rd 630, 19406 , King of Prussia, United States
- cdienstman@culliganquench.com
- quench.culligan.com
4.2
Great
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great pm service by Paul K.
We had five units that needed their filters changed and a new unit installed. I was extremely impressed with the work done by service engineer Paul K. He is extremely professional and helpful. Great to have partnership with these type of team members.
28 February 2025
Unprompted review
Reply from Quench Culligan
Ty, thank you for your fantastic review! We’re thrilled to hear that Paul K. provided you with exceptional service. Our team strives for professionalism and quality, and it’s great to know you felt that in your experience. We appreciate your partnership and look forward to serving you again!
This has been the worst costumer…
This has been the worst costumer service I have ever experienced. We scheduled to have our water relocated to a new location. The technician in charge no showed us 3 times and last minute cancelled over 5 times. It took us over a month to get our water moved. After countless phone calls and talking to various people the water machine finally got moved but must have been installed wrong because our hot water doesn't even work.
STRONGLY recommend a company who will be more professional. We will be switching ASAP.
24 February 2025
Unprompted review
Reply from Quench Culligan
We sincerely apologize for any inconvenience this matter may have caused. Your concerns are important to us, and we have promptly notified our service leadership team. A dedicated team member will be reaching out to you shortly to address this issue. Thank you for bringing this serious matter to our attention; your feedback helps us improve our services..
Terrance Moore was excellent and…
Terrance Moore was excellent and informative when fixing our Quench system at my Tmobile store.
27 February 2025
Unprompted review
Reply from Quench Culligan
Thank you for such a wonderful review and insightful feedback from our service technician, Terrance, during your recent visit! Your thoughts mean a lot to us, and we’re thrilled to hear about your positive experience.
The salesman lied and said there wasn't…
The salesman lied and said there wasn't a contract. Our fault for not reading the fine print but come to find out we signed a 5 year lease. Never have we signed into a 5 year contract on something besides property or vehicles. He also lied and said he would have it serviced and we didn't have to do anything. Nope, not true. We have to set up all the service for it. The hot water works only when it wants to on both our machines no matter if it has been recently serviced or not. The only reason I gave 2 stars instead of one is because the service tech that comes to us is a super nice guy and is always helpful.
20 February 2025
Unprompted review
Reply from Quench Culligan
Hi V. Hunter,
We would like a member of our team to reach out to you regarding this matter. We have sent a Trustpilot request asking for your company's name, email, and phone number, but we have not yet received a response. Please direct message us or reply to the private Trustpilot request. Thank you.
Thank you Tyler Porter!
Tyler Porter provided excellent customer service. He made sure we received our new equipment when requested, and he promptly addressed my inquiries. Our team is thrilled with its new Nespresso machine.
11 February 2025
Unprompted review
Reply from Quench Culligan
Karin, we’re so glad to hear about your positive experience with Tyler! It’s fantastic to know your team is enjoying the new Nespresso machine. We appreciate your feedback and look forward to serving you again in the future!
Ease of use and reliability
10 February 2025
Reply from Quench Culligan
Hi,
We’re thrilled to hear you find our service easy to use and reliable. Your feedback motivates us to keep improving and providing the best experience possible. We appreciate your support!
Gil Ortiz did an amazing job for…
Gil Ortiz did an amazing job for frameworks manufacturing. very polite and helpful young man.
3 February 2025
Unprompted review
Reply from Quench Culligan
Thank you for the fantastic feedback, Ramon! We're thrilled to hear that Gil made such a positive impression. His professionalism and helpfulness are truly valued here. We appreciate your support and look forward to serving you again!
Great customer service
Great customer service. Our new account representative was very timely with his introduction and provided additional information needed to update your account with accounting.
31 January 2025
Unprompted review
Reply from Quench Culligan
Jacqueline, thank you for your fantastic feedback! We're thrilled to hear that our new account representative made a positive impression and provided you with the information you needed. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience!
Superb Customer Service!
Sarah Littleton was my rep and she was so very helpful, friendly and professional! She answered all of my questions quickly, sent me ample information to help me make a decision for my company and made sure I understood everything for pricing. I had a really great experience from start to finish!
27 January 2025
Unprompted review
Reply from Quench Culligan
Thanks for the fantastic feedback, Renee! We're thrilled to hear that Sarah provided you with such helpful and professional service. Your experience means a lot to us, and we’re glad we could assist you in making an informed decision. Looking forward to serving you again!
It's been great working with my account…
It's been great working with my account Rep Tyler. Quench has unbeatable prices and great customer service!
14 January 2025
Unprompted review
Reply from Quench Culligan
Thanks for your fantastic feedback, CKW! We're thrilled to hear that Tyler has been a great support for you. We pride ourselves on offering excellent service and competitive pricing. Looking forward to continuing to provide you with the best experience!
Reply from Quench Culligan
Thanks, Saginomiya! We're thrilled to hear you enjoyed our product, service, and pricing. Your positive feedback motivates us to keep delivering the best experience possible. We appreciate your support!
Exceptional Service and Reliability: Tyler Porter is an Outstanding Quench Account Executive
I just wanted to take a moment to share how outstanding Tyler has been. From day one, Tyler has consistently gone above and beyond to ensure our needs are met. His communication is always clear, prompt, and professional, and he takes the time to fully understand our requirements, making him a true asset to our business.
14 January 2025
Unprompted review
Reply from Quench Culligan
Thank you for your kind words, Liz! We're thrilled to hear about your positive experience with Tyler. His dedication and communication skills truly make a difference. We appreciate your feedback and look forward to continuing to support your needs.
Tyler is GREAT!
Tyler is amazing. If you email him, he handles and emails you back promptly with the solution!
Would recommend working with him!
14 January 2025
Unprompted review
Reply from Quench Culligan
Thanks for the fantastic feedback, Jean! We’re thrilled to hear about your positive experience with Tyler. Our team is dedicated to providing prompt and effective support. Your recommendation means a lot to us!
The technician that comes out is always…
The technician that comes out is always friendly and helpful. The technician always cleans area he works in before he leaves.
13 January 2025
Reply from Quench Culligan
Thanks for sharing your experience, customer! We're thrilled to hear that our technician has made such a positive impression. We take pride in our team's professionalism and attention to detail. Your feedback is greatly appreciated!
Tyler Porter is Your Guy
Tyler is so amazing to work with. He is very responsive, worked hard to get us exactly what we needed and has terrific follow-up. We love doing business with Quench!
9 January 2025
Unprompted review
Reply from Quench Culligan
Kathy, we’re thrilled to hear you had such a positive experience with Tyler! Our team strives to provide excellent service, and it’s great to know you felt supported throughout the process. We appreciate your business and look forward to working together again!
I love the fact that I am drinking…
I love the fact that I am drinking chemical free water. And the water tastes great.
13 January 2025
Reply from Quench Culligan
Thanks for the fantastic feedback, Brian! We’re thrilled to hear you love our chemical-free water and its great taste. Your satisfaction is our priority, and we appreciate your support!
Prompt service.
13 January 2025
Reply from Quench Culligan
Thanks for the fantastic feedback, Rosalind! We’re thrilled to hear you enjoyed our prompt service. Our team works hard to ensure a smooth experience for all our customers. We appreciate your support!
Machine are ok
Machine are ok. No better than what you can buy yourself. Their billing system is always wrong. Huge effort to get it corrected. Watch out for the auto renew on their contracts. They do not notify you before renewing the contract. Also, they have annual service fees but never show up to do the service. all in all and bad experience.
8 January 2025
Unprompted review
Reply from Quench Culligan
Hi Gregg,
Thank you for your feedback. We're sorry to hear about your experience with our machines and billing system. We take these concerns seriously and are committed to improving. A team member should have already contacted you, please let us know if you have any additional questions. We appreciate you bringing this to our attention.
Good equipment, poor service.
While we do enjoy the usage of the machine (water and ice), they neglected to come out for their 'annual service' for over 2 years. Then, we just had someone come out yesterday and when they left they forgot to turn the water back on to the unit. Come on man....
7 January 2025
Unprompted review
Reply from Quench Culligan
Hi,
We sincerely apologize for the issues you've encountered with our service and appreciate your feedback. Your review will be shared with our team to help us improve. Please respond to the private Trustpilot message with your company's name, email, and phone number so that one of our representatives can contact you personally to assist. Thank you.
Great Product and Service
I recently had the pleasure of working with Matthew Van Etten for the selection, purchase, installation, and billing of my Quench water dispenser. Matthew provided exceptional service throughout the entire process. He listened carefully to my needs, helped me choose the perfect dispenser, and ensured the installation will go smoothly for our sites. He also clarified billing details and made everything seamless and hassle-free. His professionalism, responsiveness, and attention to detail made this experience outstanding. Thank you, Matthew, for making it so easy!
3 December 2024
Unprompted review
Reply from Quench Culligan
Thank you, Neil, for taking the time to share your positive sales experience with Matthew. We wholeheartedly agree that he is an outstanding team member. It’s wonderful to hear that you are pleased with both his services and the products provided. Your satisfaction is our priority!
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