Quench Culligan Reviews 

We struggle with the billing turnaround...get notices. We operate in a 30 day window with all other vendors. The shipping rates also cause us to meet our minimum and then shop elsewhere for free shipping and cost savings.

I called for a repair request. I received a confirmation email letting me know that if there was no problem with the machine I would be charged. Apparently, the person taking my request didn't believe me.
The technician came out and replaced the machine, because there truly was an issue. But I was not aware that someone was there to service the machine until after they has already left. No one came to me to explain what went wrong with the old machine or show me the new one.
The whole process took less than two days, but the communication wasn't very good.

Our new building was finished without any drinking water access outside of a kitchen faucet. Tyler, was easy to reach and assured me that they would find a way to get us some options. Sean was sent to our location, and he was exceptional! He was courteous, professional, friendly, and accommodating. Sean helped investigate possible areas for installation with a positive, solution-oriented mindset. I have a high bar for customer service and it's rare for me to say someone exceeded my expectations, but Sean did! Great experience overall!

The technician was very good, professional, great work. Installed new water machine.

Great service and filtration water system. Since we got Quench at the office the service has been great we got plenty of water for all the staff and it so easy to get the services.

Repair made to machine. Came out quickly and repaired. Had to come out again, did not work - did so promptly. Replacement machine was needed. Came out and replaced. We were pleased with our service and repairman - Gianni. We were without water for a couple of weeks. Service dates were made as promised. I contact accounting and they are credited us for the days of no usage.

Quench is a predatory company. They tried to take over an account set up by the local distributor. They deceptively sent a serviceperson out and billed me a few hundred dollars when I got free service from the distributor. They use strong arm tactics when I was caught between paying ny local guy and Quench.. Then thety assessed late charges when I paid the local distro. So much time and effort wasted dealing with these people. I would stay away from Quench for your own good.

Erik Tamayo provided us with a great service! We needed our water system transferred to our new warehouse location and he went above and beyond. Great customer service and showed us all the work he did and overall everything looked fantastic! Thanks Erik!!!!

Quench is a terrible company! Do not do business with them. They're dishonest and incompetent! In our 32 years of owning our own business we've never dealt with a company as disappointing as Quench Water.

Interaction is easy. We are satisfied with the service.

Great service

Our water machine quite working over a year ago. Quench sent out a tech and the tech informed us that the parts could not be ordered for our machine anymore and it could not be fixed. I reached out to the company multiple times because we were still being billed for a machine that did not work. We were told we would have to pay for a new machine instead of being provided with a replacement because they could not fix ours. I was still being billed for a machine not being used! I asked to cancel our contract with the company since the machine could not be fixed and was told we would have to pay out our contract. They refused to work work with and insist that the bills are valid even though the water machine could not be fixed or used. I have disputed the bills multiple times and I am told every time that there is nothing the company will do. No discount on the bill. No removing the bills even though the machine was unusable. Highly disappointed that their company representatives refused to help in any way. I get called and emailed once a week and respond to every call and email and I am being told that I never contacted them. 10/10 would NOT recommend using this company to anybody ever.

A pleasant experience so far. At the moment, I've only communicated with Matthew Van Etten via email, but he has been incredibly kind and patient with me as I was trying to figure out what I needed.
I expect our machine to be delivered/installed in December, so I can write about that experience later.

Your invoicing process is driving me nutz! Send me 1 invoice and send me 1 statement at the end of the month - this is all I need. Multiple copies / emails of the same invoice week after week when we are within terms creates additional work and potentially results in 1.) delayed payments or 2.) duplicate payments.

We really enjoy our quench Water machine.
We tell our neighbors in our office about it all the time.

Ben Krause was very helpful today. Install was smooth and very professional. Thanks again

This company is HORRIBLE.
After calling QUENCH many times to have our three water dispenser serviced and them not showing up we canceled them. Also, there billing is a joke I rarely received invoices from them and when I did they were always wrong. A one star is overrated for this company.

Scheduling a technician to come out for maintenance on our unit was easy. The technician arrived on the day and time scheduled. The technician was knowledgeable and friendly. The entire process was easy and pleasant with no issues.