The tech replaced our old water cooler with a newer one. He was in and out. Seamless.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It has been nothing but a wonderful experience to work with John Dickson with Culligan Quench. He is super responsive and always patient with all our questions and requests. Thanks John!!
Company replied
We all have crazy work schedule and for sure, I did NOT have the time to go back and forth with customer service. When I called, not only was Thomas M. (Representative) kind and listening to me. He wa... See more
Company replied
I deal with a lot of different companies and their customer service departments. Allyson Barber was such a pleasure to work with. She was very patient and ensured to help me with billing and service q... See more
Company replied
Company details
Written by the company
Culligan Quench partners with workplaces to offer bottleless coolers and sparkling water, ice, and coffee dispensers that streamline operations, improve sustainability and provide cleaner, safer, better-tasting water loved by all.
Contact info
Allendale Rd 630, 19406 , King of Prussia, United States
- cdienstman@culliganquench.com
- quench.culligan.com
4.2
Great
1K reviews
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No service
Hello,
We had two machines installed at Pima Medical Institute, they came out 6-23-2025 and they were not able to hook up the machines. We have a school with over 500 students, and up to date we do not have water. I have called several times since the 23rd and can't seem to get someone out here. I have spoken to Robert and Ann Marie. The account number is Account #D282951-
Thank You
23 June 2025
Unprompted review
Reply from Quench Culligan
Hi Blanca,
We sincerely apologize for the inconvenience you've faced with the installation and communication. Thank you for your patience. We have confirmed that our technician will be returning tomorrow, July 2nd. Please contact us if you have any additional questions, thank you.
Reply from Quench Culligan
Thank you, Miranda! We're thrilled to hear that Drew and Chris made such a positive impression. Our team works hard to provide excellent service, and your feedback means a lot to us. We look forward to seeing you again!
Chas Hollis
I have worked with Chas for 15+ years, before Quench took over. He has always been available, thorough, courteous and professional. I couldn't ask for a better Rep! Thanks Chas!!
26 June 2025
Unprompted review
Reply from Quench Culligan
That's fantastic feedback for Chas! Thank you for sharing.
Rich H is a very professional well…
Rich H is a very professional well mannered
Rep. He has a great presentation and is very respectful. I enjoyed working with him
Gladys from BVI
24 June 2025
Unprompted review
Reply from Quench Culligan
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with Rich H. His professionalism and respectful approach are qualities we value, and we’re glad they stood out during your interaction. We’ll be sure to pass along your feedback to him. We appreciate your support and look forward to serving you again!
The Technician was good and very…
The Technician was good and very informative.
23 June 2025
Unprompted review
Reply from Quench Culligan
Thank you for your feedback! We’re glad to hear that your technician was helpful and informative. Providing great service and clear communication is important to us, and we appreciate you taking the time to share your experience.
Chas is the Best
I’m working with Chas Hollis, and he always gets things done with impressive efficiency and professionalism. He’s also incredibly kind and easy to work with. I highly recommend him to anyone looking for reliable water dispenser services
23 June 2025
Unprompted review
Reply from Quench Culligan
Thank you for the wonderful review and kind words about your recent sales visit from Chas! We agree, Chas is awesome! We're excited to hear that you and your team are enjoying the water dispenser.
excellent service
9 June 2025
Reply from Quench Culligan
Thank you for your fantastic feedback! We're thrilled to hear you had an excellent experience with our service. Your satisfaction is our priority, and we appreciate your support!
Put a ticket in for someone to look at…
Put a ticket in for someone to look at the quench machine. The water isn't tasting right per employees. Maybe filter needs to be changed.
9 June 2025
Reply from Quench Culligan
Thank you for your feedback. We’re sorry that you had this experience and appreciate you taking the time to share your review.
We’ve shared your comments with our management team so we can work toward resolving the issue. We do have your contact information on file, but if you’d prefer to be contacted at a different email or phone number, please respond to our private message on Trustpilot.
We love our water machine hot or cold
We love our water machine hot or cold, all our employees love this water machine. Nice and cold and taste great.
9 June 2025
Reply from Quench Culligan
Thank you for your wonderful review! We're thrilled to hear that you and your team are enjoying the water machine. Our goal is to provide great-tasting water, and we truly appreciate your support!
Reply from Quench Culligan
Thanks, Rick! We're thrilled to hear you appreciate our quick response time. Our team works hard to ensure you get the support you need when you need it. Your feedback means a lot to us!
Not sure what you are needing
Not sure what you are needing. Quench offers a water cooler at our location and I don't know what else to tell you. The water cooler is in operation and they send a bill each month. Don't really have any other contact with anyone at Quench. But we have no problems or issues so I gave them 5 stars!
9 June 2025
Reply from Quench Culligan
This is great feedback. We're glad you're happy with your machine. If you need any assistance with your water unit at any point, we'll definitely send someone out to help. However, sounds like it's working well at this point.
The service phone people are very…
The service phone people are very helpful and kind. the technicians are very good and willing to help.
9 June 2025
Reply from Quench Culligan
We love to hear that! Thank you for your terrific feedback.
Our tech Kauhane is AWESOME! Great personality, easy to work with and very knowledgeable!
Our tech, Kauhane is AWESOME! The problem is QUENCH only has 1 Technician that services the whole State of Hawaii, which is not good because if I have an emergency, we will have to wait until an opening for a tech is available. This doesn't work for us.
9 June 2025
Reply from Quench Culligan
This is great feedback for us. You message is going to our Customer Care and Service team to see if there is anything more we can do about providing you with more support in Hawaii.
Our rep (Anthony Fitzpatrick Day) was…
Our rep (Anthony Fitzpatrick Day) was great. Hepled us out with a bad machine. Explained everything and answered all my questions. 5 stars
16 June 2025
Unprompted review
Reply from Quench Culligan
We love that Anthony was able to help you get an upgraded machine installed and working.
Reply from Quench Culligan
That's great feedback! Thank you.
Reply from Quench Culligan
Glad to hear it! Thanks for sharing!
you need to do what you say you will
the representatives of your company say that they are going to follow up on things but they do not.
9 June 2025
Reply from Quench Culligan
Hello Sam, sounds like your experience has been less than optimal. We are looking into your account to see if there is anything further we can do to change your mind about our services.
Reply from Quench Culligan
We love to hear it! Thank you for sharing.
Reply from Quench Culligan
That's great to hear! Thank you for sharing.
Reply from Quench Culligan
Thank you so much for sharing!
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