Qasa Reviews 5,990

Very good experience. A very fast and clear explanation form their end.

The site is user-friendly. And the deposit-free renting.

All is straightforward, it is secure and well manage

Excellent services you are giving to your customer.

The entire process of renting the apartment was very smooth, option to have a digital lease helped a lot.

Easy to use, quick help and zero issues what so ever.

User-friendly website which makes it easy to filter according to your needs, well-functioning messaging system, client service available

The rental went very smoothly, it was truly a seamless transaction.

Very much impressed with the exceptional service! Quick, clear, professional, and friendly. Seamless experience. Great job, Martina!

Experience worked as expected and there were no issues.

Always clear, helpful and available

The best service provider. Happy to use it

fast response of online support, secure

The chat that is available to give rapid answers to landlords by helpful assistants :)

It's good idea and useful

My partner and I are undergoing a dispute with Qasa due to defamatory allegations made by the landlord on incomplete move out cleaning, which Qasa is supporting in full.
Some useful context:
- On July 1st 2024 our contract officially started. Initial contact with the landlord was through Qasa, although he was reluctant to continue using the platform throughout the letting (which in hindsight should have been a red flag: Qasa is completely free for landlords as clearly stated on their website; all fees have to be footed by tenant/s). The landlord left a considerable amount of his personal items laying around the property, ie a basketball, a skateboard, a massive teddy bear, a pile of old clothes and bedding, Christmas memorabilia, an old cinema armchair which WE had to store away, just to name a few.. - all of this without our consent, in fact we requested him to remove all of his items for safety and hygienic purposes, with no success.
- Upon officially moving in, we had to sanitize the mattress and purchase 2 layers of waterproof mattress covers, unblock the air vent in the bathroom due to a layer of thick dust, wash the sofa covers as were dirty with food crumbles and glitters which can be a health hazard for our dog - on top of being simply extremely gross. The tumble drier and washing machine were in extremely poor conditions, but the landlord demanded of us not to use them in favour of the communal facilities, which we promptly abided to. The advertisement for the property on Qasa stated both appliances as being in working conditions.
- Fast forward to September 2024, we sent the notice of contract termination and select a convenient day on the calendar, as allowed by Qasa. The landlord did not appreciate it being a random day of the month and things really started to turn sour. The landlord blamed the fact that he wouldn't be able to find a tenant to move in right after us (an utterly unsubstantiated claim) on us, defining Qasa a lousy website for allowing us to pick the move out date – which we fed back to Qasa. On the his communication, he requested us to drop the keys in the property after cleaning out so he could come and check it the following day. We did as we were told, making a video before dropping the keys in the letter box clearly showing the spotless conditions of the whole property.
- Before our move out day we reached out to Qasa, expressing our concerns in relation to the intimidating nature of the landlord's correspondence following our notice being given. We asked Qasa about their duty of care in relation to us tenants, and their advice on how we should ensure our safety and avoid any compensation scam by the landlord. The response we received was vague and unsatisfactory.
- About 4 days after move out, we received an email from a customer service representative from Qasa informing us that the landlord had made a claim for incomplete cleaning, and asking for any proof of how we left the property.
- Before we were even able to email our evidence (still adhering to the required time frame), Qasa informed us they had deemed the cleaning as incomplete. Even though Qasa “ensures a fair process” in such disputes, their decision was made before proof by the counterpart (us) was even received (let alone evaluated). Hence, the very definition of fair was thrown down the sink and the process was clearly biased. As we challenged the decision based on the evidence we provided, Qasa was quick to state they are simply a third party in respect to the contract and any issues should be raised with the landlord – I wonder what we were charged a monthly fee for. We have made attempts to contact the landlord directly, to no avail.
- Finally, in response to our additional evidence of the poor hygiene in the property when we moved in, Qasa stated that the conditions upon moving in are irrelevant, the move out cleaning needs to be performed anyway – which we did, to the highest standard. But I refuse to accept such a twisted concept that Qasa seems to promote, whereby landlords get away with handing over their properties in poor conditions, so tenants can be then exploited as free cleaning labour - else they’ll be charged. And all this whilst on their website the guidelines for landlords advise that the condition in which tenants find the property will set the standard for how they will leave it.

UPDATE: after a 2 weeks ordeal, Qasa finally "recognize that the apartment has been cleaned and there are no significant deficiencies"
The below response, which does in no way address any of our aforementioned concerns about Qasa’s conduct, only emphasizes their common practice of victim blaming and shaming, as opposed to putting appropriate safeguarding practices in place. A clear indicator of a company unable to take constructive feedback and build upon it.

My girlfriend rented an apartment through this company, which went decently smoothly until moving out. She cleaned and fixed up the house before leaving, left brand new sponges, brushes, cutlery etc., left a thank you note and chocolates for the guest. She was then declined the return of the deposit by the host. That is fine, it is not Qasa's fault, but upon contact with the customer service, the representative was very rude in the email thread and dismissed anything she said. They did not treat her with respect and just wanted to get rid of this appeal. I will personally never be using this service.

Good service. Easy to use.