Rentola.no - Gjør boligsøket smartere Reviews 20

Reply from Rentola.no - Gjør boligsøket smartere

Feb 27, 2026

Hei Klangsook,

Vi beklager å høre om din opplevelse og forstår din frustrasjon knyttet til belastningene.

Abonnementer opprettes kun gjennom en aktiv registrering der medlemsvilkår og fornyelsesbetingelser må godtas før aktivering. Det å kun se på siden utløser ingen belastning, men et prøvemedlemskap fortsetter automatisk som et betalt abonnement med mindre det kanselleres før fornyelsesdatoen. Vi tilstreber full åpenhet om disse vilkårene under registreringsprosessen.

Vi tar bekymringer rundt fakturering svært alvorlig og ønsker å se nærmere på din konto. For å bedre forstå din spesifikke sak har vi tidligere bedt om ytterligere detaljer fra deg, men vi har foreløpig ikke mottatt noe svar. Derfor er vi for øyeblikket ikke i stand til å identifisere din konto. Hvis du trenger ytterligere hjelp, vennligst kontakt vårt team via kontaktskjemaet på nettsiden vår, slik at vi kan undersøke saken og hjelpe deg direkte.

Med vennlig hilsen,
Rentola Team

Reply from Rentola.no - Gjør boligsøket smartere

Feb 27, 2026

Hello AL,

We are sorry to hear about your experience and understand your frustration regarding the redirection to other websites.

Rentola operates as a rental aggregator, which means we gather listings from many different sources to provide a comprehensive overview of the market in one place. Depending on the specific listing, you may be redirected to the original source where the landlord or agent manages the advertisement. We strive to provide value by centralizing these opportunities, but we take your feedback regarding additional costs on external sites very seriously.

To better understand your specific case and investigate the listings you encountered, we have previously requested additional details from you, but we have not yet received a response. Therefore, we are currently unable to identify your account. If you need further assistance, you can always reach out to our team via the contact form on our website so we can look into this for you.

Best regards,
Rentola Team

Reply from Rentola.no - Gjør boligsøket smartere

Feb 27, 2026

Hello Camilla,

We are sorry to hear about your experience and the difficulties you have encountered regarding account management.

A subscription can be cancelled at any time directly through your user profile settings. If technical difficulties arise, our support team is available via the contact form to ensure the request is processed. We take your feedback regarding the visibility of these features and our contact information seriously, as we aim to make account management as straightforward as possible for our users.

To better understand your specific case and help you with your account, we have previously requested additional details from you, but we have not yet received a response. Therefore, we are currently unable to identify your account. If you still need assistance with deleting your information or managing your subscription, please reach out to our team via the contact form on our website so we can assist you directly.

Best regards,
Rentola Team

Reply from Rentola.no - Gjør boligsøket smartere

Feb 27, 2026

Hello Catherine,

We are sorry to hear about your experience and understand your frustration regarding the subscription and the charges you've encountered.

The trial membership automatically continues as a paid subscription unless it is cancelled before the renewal date. The renewal terms, including the subsequent subscription price, are presented during the registration process and require active confirmation before the trial can be activated. We aim for transparency in our billing, and these terms are meant to ensure users are aware of the transition from a trial to a full membership.

Regarding our support, we strive to provide helpful assistance to all our users. To better understand your specific case and review the timeline of your cancellation and charges, we have previously requested additional details from you. However, we have not yet received a response, and therefore we are currently unable to identify your account. If you need further assistance or wish for us to review your case again, you can always reach out to our team via the contact form on our website so we can investigate and assist you directly.

Best regards,
Rentola Team

Reply from Rentola.no - Gjør boligsøket smartere

Feb 27, 2026

Hello Gabriele,

Thank you so much for your positive feedback! We are thrilled to hear that you found a great room and received many offers through our platform. It is always rewarding to know that our service helped a user find their new home successfully.

Best regards,
Rentola Team

Reply from Rentola.no - Gjør boligsøket smartere

Feb 27, 2026

Hello Liz,

We are sorry to hear about your experience and understand your frustration.

Subscriptions are only created through an active registration where membership terms and renewal conditions are presented and must be accepted before activation. Simply browsing the site does not trigger a charge; however, the trial membership automatically continues as a paid subscription unless it is cancelled before the renewal date.

We take billing concerns very seriously and would like to review the timeline of your account. To better understand your specific case, we have previously requested additional details from you, but we have not yet received a response. Therefore, we are currently unable to identify your account. If you need further assistance, you can always reach out to our team via the contact form on our website so we can investigate and assist you directly.

Best regards,
Rentola Team

Reply from Rentola.no - Gjør boligsøket smartere

Jul 25, 2024

Hei,

Takk for at du tar deg tid til å skrive din tilbakemelding til oss.
Vi beklager at du ikke er fornøyd med tjenesten vår.

Din opplevelse er viktig for oss, og vi vil gjerne benytte anledningen til å hjelpe deg og tilby en løsning så snart som mulig.
Du kan alltid kontakte oss via nettstedet vårt via FAQ-delen, der du finner mange ofte stilte spørsmål og svar, samt et kontaktskjema som du kan fylle ut, og vårt kundeserviceteam vil gjerne hjelpe deg.

Vi har bedt om kontaktopplysningene dine slik at vi kan kontakte deg.
Vi ser frem til å høre fra deg.

Med vennlig hilsen,
Rentola.no

Reply from Rentola.no - Gjør boligsøket smartere

Oct 24, 2023

Hei Magnus,

Tusen takk for vurderingen din.

Vi er glade for å høre at du er fornøyd med servicen du fikk fra oss.

Ha en fortsatt fin dag!

Med vennlig hilsen,
Rentola.no