Pulsio Reviews 

5,394
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,397 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, finding them beneficial for recovery, pain relief, and reducing swelling. Many highlight the ease of use, powerful performance, and excellent build quality across various items like compression boots and massage guns. People also frequently commend the fast and efficient delivery service, noting that orders are processed promptly and arrive quickly. However, some customers also noted issues with customer service, citing slow responses, lack of communication regarding stock, and difficulties with returns or exchanges. A few other people also felt that certain products, like the Thermasleep system or specific knee supports, did not always meet expectations for functionality or durability, with some experiencing early malfunctions or design limitations.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers highly impressed by the quality and... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as "very good" and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting prompt and fast delivery,... See more

User experience

Customers consistently note positive experiences with user experience, finding products like the boots... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the excellent, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good product. Pulsio air and the compression legs are faultless in their operation. There were some slight technical issues, but these were sorted out without fuss and quickly. Very, very quick... See more

Rated 5 out of 5 stars

I do highly recommend the Pulsio equipment. I have the compression boots and the compression sleeve. Boots are amazing and I use them regularly and the benefits are big. Only just started using the s... See more

Rated 5 out of 5 stars

Delivery was amazing came the day after ordering! As I am a retired Osteopath I can't treat myself very well, I have a hip Capsule problem which makes it difficult sleeping. Since using my Pulsio e... See more

Rated 5 out of 5 stars

Recovering from cancer but Pulsio is keeping me active and more mobile. Side effects from tablets causes pain but Pulsio is enabling me to carry on being active which not only helps me physically but... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Equipment Wholesaler

Written by the company

Next-generation percussive therapy massage guns, that revolutionises muscle recovery. Pulsio is a market leader in massage technology with its latest release the Pulsio Air. Fast UK and Ireland tracked delivery and money-back guarantee on all orders.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 39% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(5,394)

1,389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Still waiting for refund

The product was not good for me so I returned it well within the 30 day policy.
I am still waiting for a refund 3 weeks later. On the website it says within 2-5 days after receiving the product. It was confirmed received 3 weeks ago. Disgusting service. Will I ever see the refund? Would not buy from them again because of this.

17 June 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi Juliette,

We are really sorry for the delay in processing your refund. We experienced some fraudulent returns, which caused a massive delay in the processing of other packages.

I can see that your refund was processed on the 17th last week.

Thank you so much for your patience with this, it is not our intention to cause you any worry and inconvenience.

Do not hesitate to reach out if you need help with anything else.

All the best
Anna @ Pulsio

Rated 5 out of 5 stars

Quality made massage gun

Quality made massage gun. Lasts ages for such a small machine. Actually does what it says it does which today is becoming a rarer thing

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Overly hyped product

Overly hyped product.
I was really impressed by all their marketing ads and paid reviews and finally decided to get one.
While overall product is fine but There are many issues with product with their design and function.
I can find more useful products with much lesser price.

13 June 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi Deepak,

Thank you for sharing your feedback.

We're sorry to hear that the product didn't fully meet your expectations. We understand that different customers have different needs and preferences, and what works well for one person may not be the right fit for another.

While we're pleased to hear that you found the overall product to be fine, we'd have welcomed the opportunity to better understand the specific design or functionality concerns you experienced, as customer feedback plays an important role in helping us improve. Feel free to email us at support@pulsio.co.uk.

We work hard to provide high-quality products backed by real customer experiences, and we also offer a 30-day return period so customers have the opportunity to try the product and decide whether it's right for them.

We look forward to seeing your email so we can assist you further.

All the best,

Anna @ Pulsio

Rated 2 out of 5 stars

It’s ok I find it quite heavy to use…

It’s ok I find it quite heavy to use not really had amazing results I brought it as I have sciatica in the whole leg I wouldn’t say it’s improved with use .

14 June 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi Jacqueline,

Thank you for taking the time to leave a review.

We're sorry to hear that the Pulsio ELITE hasn't provided the level of relief you were hoping for. We understand how frustrating that can be, especially when dealing with a condition such as sciatica.

Massage guns are designed to help relax muscles, reduce tension, and aid recovery, but they are not intended to treat or cure underlying medical conditions. As sciatica can stem from a variety of causes, individual results can vary significantly from person to person.

We also appreciate your feedback regarding the weight of the device. The ELITE is designed with a powerful motor and long-lasting battery, which can make it feel heavier than some compact massage guns. If you prefer a smaller massage gun but with the same power, then teh Pulsio AIR PRO would be the better choice.

Thank you again for your honest feedback. We genuinely appreciate hearing from our customers, and we're sorry that your experience didn't fully meet your expectations.

All the best,
Anna @ Pulsio

Rated 5 out of 5 stars

Excellent

Delivery was quick. You can buy massage guns for less money but they are not as well made as this appears to be. Solid in the hand without being heavy and despite only being the standard one ie not the pro version, it has more than enough power. Battery life is also excellent. So far reliable.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Phisio massage gun

The massage gun was delivered quickly and was as described. It is good quality, well made, works well and has lots of useful attachments. It is a good massage device which helps relieve my muscular stiffness. Highly recommended.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Cryo Ball 10/10

The ad for their Cryo Ball appeared just at the perfect time. I was struggling with some tendonitis and this seemed as though it would be the perfect solution. And it was!
The web site was easy to navigate and my order was dealt with promptly.
The ball is ergonomically designed to make it easy to use yourself, made with high quality materials and works well even without being frozen.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Great products

I purchased the muscle gun pro (including heated attachment) and the sauna pod and i absolutely love them both.

The Sauna pod particularly is a revelation. It works perfectly and we've even taken it on holiday and to hotels. We had a small problem at the beginning because the first pod that arrived had a couple of holes in the door, but the company sorted this out really speedily and despatched me a new one within a couple of days.

I couldn't be happier with my purchases - I love them.

14 January 2026
Unprompted review
Rated 1 out of 5 stars

Ordered over 2 weeks ago

Ordered over 2 weeks ago, still not received

9 June 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi Carl,

We are really sorry to hear that your order is still not with you. I have checked this personally and saw that Royal Mail may have lost your parcel, as there has been no tracking movement since it was picked up.

I have informed the team to send a replacement today via overnight delivery so you can get it tomorrow. I have emailed you as well to confirm this.

Again, our sincerest apologies for the inconvenience, and thank you for understanding that this was outside our control.

All the best
Charlotte @ Pulsio

Rated 1 out of 5 stars

The customer service is shockingly bad

The customer service is shockingly bad, taking days to get anywhere.
There aren’t any telephone contacts and frankly I could have written War & Peace quicker than making a warranty claim!

Despite sending the return via tracked courier, they still can’t find the item

£600 on their Thermasleep product which comes with a very unreasonable one year warranty. Probably because it breaks down within months!

Overall there are better companies with better service.
With the price of the products the service should be much better

9 June 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi DF,

I'm so sorry to hear about this, and ask for your kind understanding that we are very meticulous with our process, as we have had several cases of invalid returns.

I'll be happy to personally check on this so we can expedite your return. If you can email us with your order number and specifically look for me and mention I directed you from TrustPilot, then I'll pick it from our inbox and assist you.

We appreciate your patience with this.

All the best
Anna @ Pulsio

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