Pulsio Reviews 

5,370
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,402 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and effectiveness of the products, highlighting their significant benefits for recovery and overall well-being. Many found the items intuitive and easy to use, with excellent battery life and powerful performance. The delivery service is frequently mentioned as speedy and efficient, with many orders arriving promptly. However, some people experienced issues with customer service, citing slow responses and difficulties with product replacements or warranty claims. A few reviewers also noted design flaws in certain products, such as difficulty operating controls in awkward positions or unexpected noise levels.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the quality and effectiveness... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as excellent,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding products easy to set up and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Having used similar Tens recovery systems, Whilst the Pulsio is powerful I find that operating it in areas such as the back & shoulders are difficult as one need to be able to touch the buttons and... See more

Rated 5 out of 5 stars

I do highly recommend the Pulsio equipment. I have the compression boots and the compression sleeve. Boots are amazing and I use them regularly and the benefits are big. Only just started using the s... See more

Rated 5 out of 5 stars

Speedy Delivery, and very very good product. Intuitive to use and I am already feeling the benefits of this. I am looking forward to using this product regularly in my recovery when I am running... See more

Rated 5 out of 5 stars

Delivery was amazing came the day after ordering! As I am a retired Osteopath I can't treat myself very well, I have a hip Capsule problem which makes it difficult sleeping. Since using my Pulsio e... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Equipment Wholesaler

Written by the company

Next-generation percussive therapy massage guns, that revolutionises muscle recovery. Pulsio is a market leader in massage technology with its latest release the Pulsio Air. Fast UK and Ireland tracked delivery and money-back guarantee on all orders.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 39% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(5,370)

1,364 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality made massage gun

Quality made massage gun. Lasts ages for such a small machine. Actually does what it says it does which today is becoming a rarer thing

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Overly hyped product

Overly hyped product.
I was really impressed by all their marketing ads and paid reviews and finally decided to get one.
While overall product is fine but There are many issues with product with their design and function.
I can find more useful products with much lesser price.

13 June 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi Deepak,

Thank you for sharing your feedback.

We're sorry to hear that the product didn't fully meet your expectations. We understand that different customers have different needs and preferences, and what works well for one person may not be the right fit for another.

While we're pleased to hear that you found the overall product to be fine, we'd have welcomed the opportunity to better understand the specific design or functionality concerns you experienced, as customer feedback plays an important role in helping us improve. Feel free to email us at support@pulsio.co.uk.

We work hard to provide high-quality products backed by real customer experiences, and we also offer a 30-day return period so customers have the opportunity to try the product and decide whether it's right for them.

We look forward to seeing your email so we can assist you further.

All the best,

Anna @ Pulsio

Rated 2 out of 5 stars

It’s ok I find it quite heavy to use…

It’s ok I find it quite heavy to use not really had amazing results I brought it as I have sciatica in the whole leg I wouldn’t say it’s improved with use .

14 June 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi Jacqueline,

Thank you for taking the time to leave a review.

We're sorry to hear that the Pulsio ELITE hasn't provided the level of relief you were hoping for. We understand how frustrating that can be, especially when dealing with a condition such as sciatica.

Massage guns are designed to help relax muscles, reduce tension, and aid recovery, but they are not intended to treat or cure underlying medical conditions. As sciatica can stem from a variety of causes, individual results can vary significantly from person to person.

We also appreciate your feedback regarding the weight of the device. The ELITE is designed with a powerful motor and long-lasting battery, which can make it feel heavier than some compact massage guns. If you prefer a smaller massage gun but with the same power, then teh Pulsio AIR PRO would be the better choice.

Thank you again for your honest feedback. We genuinely appreciate hearing from our customers, and we're sorry that your experience didn't fully meet your expectations.

All the best,
Anna @ Pulsio

Rated 5 out of 5 stars

Excellent

Delivery was quick. You can buy massage guns for less money but they are not as well made as this appears to be. Solid in the hand without being heavy and despite only being the standard one ie not the pro version, it has more than enough power. Battery life is also excellent. So far reliable.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Phisio massage gun

The massage gun was delivered quickly and was as described. It is good quality, well made, works well and has lots of useful attachments. It is a good massage device which helps relieve my muscular stiffness. Highly recommended.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Cryo Ball 10/10

The ad for their Cryo Ball appeared just at the perfect time. I was struggling with some tendonitis and this seemed as though it would be the perfect solution. And it was!
The web site was easy to navigate and my order was dealt with promptly.
The ball is ergonomically designed to make it easy to use yourself, made with high quality materials and works well even without being frozen.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Great products

I purchased the muscle gun pro (including heated attachment) and the sauna pod and i absolutely love them both.

The Sauna pod particularly is a revelation. It works perfectly and we've even taken it on holiday and to hotels. We had a small problem at the beginning because the first pod that arrived had a couple of holes in the door, but the company sorted this out really speedily and despatched me a new one within a couple of days.

I couldn't be happier with my purchases - I love them.

14 January 2026
Unprompted review
Rated 1 out of 5 stars

Ordered over 2 weeks ago

Ordered over 2 weeks ago, still not received

9 June 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi Carl,

We are really sorry to hear that your order is still not with you. I have checked this personally and saw that Royal Mail may have lost your parcel, as there has been no tracking movement since it was picked up.

I have informed the team to send a replacement today via overnight delivery so you can get it tomorrow. I have emailed you as well to confirm this.

Again, our sincerest apologies for the inconvenience, and thank you for understanding that this was outside our control.

All the best
Charlotte @ Pulsio

Rated 1 out of 5 stars

The customer service is shockingly bad

The customer service is shockingly bad, taking days to get anywhere.
There aren’t any telephone contacts and frankly I could have written War & Peace quicker than making a warranty claim!

Despite sending the return via tracked courier, they still can’t find the item

£600 on their Thermasleep product which comes with a very unreasonable one year warranty. Probably because it breaks down within months!

Overall there are better companies with better service.
With the price of the products the service should be much better

9 June 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi DF,

I'm so sorry to hear about this, and ask for your kind understanding that we are very meticulous with our process, as we have had several cases of invalid returns.

I'll be happy to personally check on this so we can expedite your return. If you can email us with your order number and specifically look for me and mention I directed you from TrustPilot, then I'll pick it from our inbox and assist you.

We appreciate your patience with this.

All the best
Anna @ Pulsio

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