Puerto Rico Car Transport Reviews 

151
•
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

I scheduled my transport months in advance. I filled out the paperwork. They took forever to answer questions and then insisted that I, a single person NOT a business, obtain an EIN. When I tried to e... See more

Company replied

Rated 5 out of 5 stars

Puerto Rico Car Transport has been very professional, Hacienda is the one who makes everything more complicated then it should. I got the notification from PCT to get my documents on the 17th Wednesda... See more

Rated 5 out of 5 stars

The car arrived early and in perfect condiciones. They answer every question at any given time vía phone and email. Althought we never recieve a call before the Date change and that could've cause of... See more

Rated 5 out of 5 stars

Your staff was very helpful in informing me of the many requirements needed to ship my vehicle to the states. They informed me of the status of my truck shipment and drop off and pickup went smoothly... See more

Company details

  1. Logistics Service
  2. also in
  3. Shipping Company
  4. Transportation Service
  5. Trucking Company
  6. Vehicle Shipping Agent

Written by the company

Puerto Rico Car Transport is a leading provider of automobile shipping services to and from the port of San Juan, PR. We offer direct service to or from any location in the United States. At Puerto Rico Car Transport, our goal is to make vehicle shipping to and from Puerto Rico as easy and cost effective as possible.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

151 reviews

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4.5

All reviews

(151)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Since the moment I started working with…

Since the moment I started working with the transfer of our car from PR to JAX, FL the communication with PRCT was always in a professional manner…PRCT stayed in contact with me through the entire process…all my requirements to be able to transfer the vehicle was very explicit…easy to follow…the day I turn in the vehicle quick and easy…giving us a peace mind knowing that PRCT is a profesional team…during the transition I received information of all the things that were happening until the vehicle reached its destination…when we received the vehicle in JAX, FL it was quick and easy…I didn’t experience any hardship during the entire process…thanks to the team of professionals at PRCT…

20 June 2024
Rated 5 out of 5 stars

Being this was the first time for me…

Being this was the first time for me shipping my vehicle. I was somewhat on edge of not knowing what to expect. I heard of the frustration it could be with the back and forth with the paperwork.

However I was kept informed of every move from Jacksonville, Florida to Puerto Rico. Upon arrival the process streamlined and the import tax paid and the next day my vehicle was released in time for the weekend. Thanks again

22 May 2024
Rated 1 out of 5 stars

I would give negative stars if it was…

I would give negative stars if it was possible. Terrible customer service, they never answer, leaving you on hold for almost an hour, they lie about the status of delivery, they experience “delay” after “delay” with only a sorry to show for it and no transport. Car has been held for almost a month, and all I get is lies and future dates. Better name for this company is Puerto Rico Car Jackers . Worst experience ever. They don’t have the decency to even compensate you for their complete incompetence and huge inconvenience, or better yet, be transparent and truthful about their limitations. Wish the company was decent enough or had the integrity to return the money and/or cover for the plane ticket to get the car yourself, as they can’t seem to do the job they promise they are experts at doing.

17 May 2024
Unprompted review
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Reply from Puerto Rico Car Transport

We appreciate your feedback and apologize for any inconvenience you've experienced. However, we are unable to find the booking based on the limited information provided. If you could please provide more details regarding the booking, such as the booking number, we would be happy to investigate further. Your satisfaction is our priority, and we are committed to addressing and resolving any issues you may have encountered.

Rated 4 out of 5 stars

Customer service matter

My firsts interactions with Ralph, helpful and friendly guy 5 stars. The 3,4 and 5 I talked with 2 ladies, that they sounds like I was annoying them, one of them barely hear her and don’t want to help. If the ladies were my first interaction I wouldn’t trust the company for shipping my vehicle. Communication by email and information of the status of my process great

15 April 2024
Rated 5 out of 5 stars

Shipping my car to San Juan Puerto Rico

The whole experience was excellent, From the moment they picked up my car from my apartment until they delivered it to the port. My car was delivered without any problem and they met the delivery time

26 March 2024
Rated 5 out of 5 stars

Mary66

It was a great experience with you guys thanks for the Email and phone calls.

8 April 2024
Rated 5 out of 5 stars

Flawlesslly Delivery

After you do your part: shipping paper work completion and car delivery to Crowley (in my case), you will receive your car delivered to you flawlessly, at your delivery adress and on time. Excellent service.

1 April 2024

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