Puerto Rico Car Transport has been very professional, Hacienda is the one who makes everything more complicated then it should. I got the notification from PCT to get my documents on the 17th Wednesda... See more
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See what reviewers are saying
The car arrived early and in perfect condiciones. They answer every question at any given time vía phone and email. Althought we never recieve a call before the Date change and that could've cause of... See more
Your staff was very helpful in informing me of the many requirements needed to ship my vehicle to the states. They informed me of the status of my truck shipment and drop off and pickup went smoothly... See more
Puerto Rico Car Transport made the whole process a breeze. Being a “first timer” shipping a car, I was really apprehensive about everything (and super stressed out); but, PRCT went above and beyond,... See more
Company details
- Logistics Service
- also in
- Shipping Company
- Transportation Service
- Trucking Company
- Vehicle Shipping Agent
Written by the company
Puerto Rico Car Transport is a leading provider of automobile shipping services to and from the port of San Juan, PR. We offer direct service to or from any location in the United States. At Puerto Rico Car Transport, our goal is to make vehicle shipping to and from Puerto Rico as easy and cost effective as possible.
Contact info
United States
- (904) 322-7644
- puertoricocartransport.com
4.6
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Exceptional Customer Service
25 May 2025
Great service!!
Great service!!. It was as simple as it can be. The hard part is just getting all the paperwork required by government which is outside of the control of transport company.
10 May 2025
flawless experience from SJU to JAX!
9 May 2025
It was no hassle and very clear
It was no hassle and very clear. The only issue, which is was not at your end, was with the import taxes. The website is not very user friendly. Thanks for the great job.
24 April 2025
Car arrived earlier than expected and…
Car arrived earlier than expected and in great condition. Service excellent and very easy to use!
5 April 2025
Exceeded and I had no problems
Exceeded and I had no problems. Cargo arrived on time and no other delays
6 March 2025
My experience dealing with the company…
My experience dealing with the company was excellent and I appreciate this opportunity to thank Diane. For her prompt response and help every time that I ask questions clear response
, THANK DIANE
20 February 2025
Very Smooth Process
Easy process. Follow the instructions given and the shipment will be simple. They are always available if you have questions. Ask them early to avoid missing deadlines or having to rush to get things done.
27 January 2025
Picking up my car was really fast and…
Picking up my car was really fast and flawless. The instructions at Puerto Rico can improve. Other than that, it was a great experience.
4 January 2025
Do not use this company.
Puerto Rico car transport had my vehicle picked up at my home on Feb 14 2022. I went to pick it up on Mar 10. The fuel was completely gone including the filter. 2003 Dodge Cummins. The batteries were completely dead and although I had a mechanic look at it at the port I ended up getting a tow truck to deliver the vehicle to my house. After months of trying to find a mechanic including the dealership I ended up researching and fixing the problem myself. They had fried my ECM and TIPM. The insurance strung me along to this point and them because I wanted her to respond more than once every 2 weeks she denied my claim. I spent six months without a vehicle because of their negligence. I filed a complaint with the BBB. On Nov 20, 2024 I got a message that they had responded, probably hoping that I would not see it and the BBB would mark it as resolved. They said they would pay the damages but did not respond to my emails so I reopened the case with the BBB on Jan 3 2025. The BBB contacted them and they called me to confirm my address which they already had and could have sent me a check at any time for 200.00. I sent them the receipts for the parts and that is all I was asking for and they refused and said I must vacate the complaint. Not likely.
It was damage caused by your company incorrectly jumping my vehicle after you ran it out of fuel. The damage was caused while the vehicle was in your care and you refuse to take responsibility. I asked for the exact cost of my receipts 1799.00. If I had been able to get someone else to fix it it would have been easily over 5000.00. I have been more than reasonable with you.
1 January 2025
Unprompted review
Reply from Puerto Rico Car Transport
We’re sorry to hear about the difficulties you experienced with your 2003 Dodge after its delivery in 2022. We understand how frustrating this situation must have been for you.
As outlined in our agreement prior to transport, mechanical functions—such as batteries or other interior components—are not covered. This policy exists because it’s not feasible for the carrier to perform a full mechanical inspection of a vehicle’s internal systems at pickup. This is particularly important for older vehicles, which may have limited life left in certain components.
Even though we were under no contractual obligation, we offered $200 in good faith to resolve your initial claim, which matched the full amount requested. After this claim was approved, additional claims were submitted requesting more compensation for items explicitly excluded from coverage in the signed agreement.
We regret that your experience did not meet your expectations and wish you all the best moving forward.
You make it simple and easy
You make it simple and easy. Your staff is very professional.
5 December 2024
The whole process from picking up my…
The whole process from picking up my vehicle in Denver to Puerto Rico was excellent they kept me updated thru the whole process and I called 2 times with questions and they were more than willing to helped me. I would recommend them 100%
26 October 2024
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