Outstanding customer support. My agent Timothy helped me with everything and was able to answer questions about my account, and issue a refund when i didnt know i was being charged monthly for this se... See more
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Review summary
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The agent was very prompt and helpful although I was not made aware that the cost of my transaction was $31 and no receipt was issued but your agent helped ease my concerns. Thank you
Chat was very very helpful in assisting me with closing my account. Since I didn't use it but one time, they also refunded the money they charged for the monthly service. Customer service was excell... See more
The customer service rep (Virginia) answered my question and closed out my account quickly with no hassle. The whole interaction was efficient and pleasant.
4.7
Excellent
7K reviews
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I had not meant to have on going monthly account. Just a one time service fee.
I had not meant to have on going membership and the customer service person took care of the mistake right away. Speedy and efficient and pleasant.
15 July 2026
Unprompted review
My customer service rep
My customer service rep. Ashley addressed my issue right away. Quickly getting to the bottom of a misunderstanding and helping to refund my account. What a great experience! Thank you, Ashley.
15 July 2026
Unprompted review
Agent was able to give me a solution.
Agent was able to give me a solution.
15 July 2026
Unprompted review
Live chat so fast
Customer service was very helpful, prompt, and easy to navigate. Probably the fastest and easiest customer service request ever experienced.
15 July 2026
Unprompted review
Timely and fair response to my inquire
Timely and fair response to my inquire
15 July 2026
Unprompted review
100% Satisfaction
Alexander was extremely helpful with cancelling the auto renewal subscription that I mistakenly signed up for and was able to assist me with refunding for my mistake. Very appreciative of them and 100% satisfied with service! Can't thank them enough!
15 July 2026
Unprompted review
The original service was good but I had…
The original service was good but I had no idea I was signing up for a recurring monthly charge. That could have been on me but it should be clear. I didn't notice it on my bank statement for a couple of months. However, when I logged on and chatted with them, they quickly rectified the issue.
15 July 2026
Unprompted review
Rapid response and issue was resolved…
Rapid response and issue was resolved within minutes.
15 July 2026
Unprompted review
Debra quickly and efficiently resolved…
Debra quickly and efficiently resolved my issues.
14 July 2026
Unprompted review
Subscription based
They are not clear that this is a subscription. i used this once and only planned to use it once. now im getting charged again for a service im not using. they need to make a 1 time use option and stop scamming people.
14 July 2026
Unprompted review
Reply from PublicRecords.us
Hello Josiah,
Please contact us at support@publicrecords.us and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
The service was splendid
The service was splendid. I got all the information I needed. The only thing I would recommend for future customers is clarity in charges. I was under the impression that this was a one-time charge but I was charged again unexpectedly.
14 July 2026
Unprompted review
I was happy I got a refund for…
I was happy I got a refund for recurring billing I didn't mean to sign up for
14 July 2026
Unprompted review
jerry was very helpful and acted right…
jerry was very helpful and acted right away with my concern! 10/10 customer service
14 July 2026
Unprompted review
Jerry Is the Best
Jerry was quick and precise in helping me with my problem. Give Jerry a raise now!!!
14 July 2026
Unprompted review
Helen was efficient and accommodating…
Helen was efficient and accommodating to the questions I had. I highly recommend them.
14 July 2026
Unprompted review
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