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PublicRecords.us Reviews 

6,536
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 6,518 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the staff's helpfulness and positive attitude. Many people appreciate the quick response times and the efficiency of the service provided. Reviewers often commend agents for their ability to resolve issues promptly and without hassle. However, some customers also noted issues with payment, specifically unexpected recurring charges or confusion about subscription models. People mentioned being charged monthly without clear prior notification or not realizing a service was an ongoing membership. Despite these billing concerns, many reviewers confirmed that customer service was effective in resolving these payment discrepancies and issuing refunds.

What people talk about most

Customer service

Customers had positive experiences with customer service, consistently praising the quick, efficient, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, politeness, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Service

Consumers find service to be positive, with many reviewers describing it as quick, efficient, and helpful.... See more

Payment

Clients share ambiguous opinions on payment, with many reporting unexpected or recurring charges, even after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reports came fast with additional options. I appreciated the choice to purchase more, allowing me to only get what I need rather than charging me for all of it. Also, I was very impressed with their c... See more

Rated 5 out of 5 stars

There was an issue with billing but the rep live chat Steven resolved it without hassle at near 1AM CST. They didn't give me the run around, provided clear communication, prompt with their responses a... See more

Rated 5 out of 5 stars

I needed to cancel my account as it was not needed anymore, that was quick and painless going through the Chat / Customer Service system that they offer! They found my account and closed it out with... See more

Rated 5 out of 5 stars

The service was splendid. I got all the information I needed. The only thing I would recommend for future customers is clarity in charges. I was under the impression that this was a one-time charge bu... See more

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(6,536)

6,530 reviews in the last 12 months

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Rated 5 out of 5 stars

There was an issue with billing but the…

There was an issue with billing but the rep live chat Steven resolved it without hassle at near 1AM CST. They didn't give me the run around, provided clear communication, prompt with their responses and offered an acceptable solution.

14 July 2026
Unprompted review

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